Gong
Gong.ioExternal reviews
6,491 reviews
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Efficient Call Recording and Transcription Tool
What do you like best about the product?
I love how Gong seamlessly records and transcribes my calls, eliminating the need to take notes. This saves me significant time and enhances my productivity. The summaries provided by Gong contribute greatly to my learning and professional development. Integrating Gong with Salesforce is very convenient, as I can access call recordings directly from within Salesforce.
What do you dislike about the product?
nothing really
What problems is the product solving and how is that benefiting you?
I use Gong to record and transcribe calls, saving me time by eliminating note-taking. It helps me learn from colleagues' calls and work more efficiently, with easy playback available directly from Salesforce.
I have used other tools in the CI space, and Gong is hands down the best UI and most valuablez
What do you like best about the product?
Gong offers not only a great UI and UX but truly valuable features that save me time as a rep including AI email summaries, easy search function and easy filtering abilities.
What do you dislike about the product?
Sometimes the app is a bit buggy when trying to listen to calls on the go.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to truly understand the needs of my customers by highlighting key points I may have missed live on the call.
Top Sales Engagement Software
What do you like best about the product?
The tool works first and most importantly. If you are needing a tool to record, analyze calls and tie them all back to your CRM to allow you to see activities and status of deals. This is the tool for you. If you want a tool to help with coaching, track keywords and your competitors this is the tool for you.
What do you dislike about the product?
There are sometimes bugs with activity tracking but usually they get resolved quickly. Also Gong Engage and Gong Forecast are new tools so there is growing pains.
What problems is the product solving and how is that benefiting you?
I would say, knowing sales engagement is a big one. Tracking sales activities is next. Getting a full view of a deal, and also finally sales coaching.
Great for call recordings and review summary
What do you like best about the product?
I like the ease of use when it comes to getting the summary of the recordings of our Sales Representatives. It is very useful to search and narrow the needed recordings. I frequently use it - which I may say is user friendly - to listen to the calls and may it be from the website itself or through the integration with Salesforce.
What do you dislike about the product?
There was nothing that I like or maybe I have not gotten the full access but from the time that I used it - all is good.
What problems is the product solving and how is that benefiting you?
I can easily filter out the conversation of our sales representative which minimize the time since the transcript is available and can easily track it in Salesforce.
Made my job easier
What do you like best about the product?
It provides recap of each call and create a follow up email for you.
What do you dislike about the product?
None that I can think of now. So far, everything works great.
What problems is the product solving and how is that benefiting you?
It allows me to focus on the call rather than taking notes.
One of the best sales tools you can have in your stack
What do you like best about the product?
Call analysis based on relevant industry KPI's is unmatched. I can figure out exactly where my gaps are compared to top sellers to properly address them in personal development.
What do you dislike about the product?
Team analysis isn't always easy to gather
What problems is the product solving and how is that benefiting you?
Increasing rep effectiveness during phone and video conversations
Love this tool
What do you like best about the product?
Best in class at call summaries, understanding account information, and researching accounts
What do you dislike about the product?
It could be better with search features and functionality
What problems is the product solving and how is that benefiting you?
Quickly find information from Accounts within the business without asking internal people
Gong is key to efficiency and offers complete transparency into your accounts.
What do you like best about the product?
It reduces the heavy lift of notetaking, accurate follow ups, and allows for quick hit insights for relevant information. Provides the ability to transfer knowledge internally and get relevant teams up to speed in a matter of minutes. The briefs and AI prompts are great for finding what you need and the ability to click into those to take you directly to the time the information was shared. It drives efficiency and minimizes mistakes.
What do you dislike about the product?
Not much to report. The navigation at times isn't as simplistic as I'd like. I'm lazy and would love to see advanced automation where the call briefs/action oriented follow ups sent directly to my inbox after calls. It'd be cool to add executive roles and stakeholders to an account in Gong who could receive a weekly/monthly recap of the activity on the account.
What problems is the product solving and how is that benefiting you?
Proactive account outreach. Internal knowledge transfer to our leadership and CX teams for understanding our customers business priorities, feature enhancements, and for account transitions. Organizational benefits for email responses and key action items to follow up on with customers. Huge for EBR preparation as well.
Streamlined Sales Calls and Insights with Gong
What do you like best about the product?
I find Gong invaluable for managing my sales pipeline and as a notetaker for calls, as it has significantly changed my life by saving me a lot of time. It records and uploads meeting notes to Salesforce automatically, freeing me from note-taking. This allows me to focus better on assessing conversations, knowing Gong handles note-taking. Gong offers features the previous platform lacked, such as robust call note-taking and advanced AI capabilities. Setting it up was easy, with helpful team support. I appreciate the insights Gong generates, helping us understand buyer intent and improve our sales forecast. The meeting notetaker and AI search for pipeline queries are essential features for me. Its ease of use and connectivity with other platforms make it a tool I'd buy again.
What do you dislike about the product?
I don't think I would change anything. But I do think that sometimes the notes could provide better insights.
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, saving time on note-taking by automatically recording calls and uploading notes to Salesforce, which enhances my focus and generates better insights for forecasting.
My #1 Tool
What do you like best about the product?
The platform is super user friendly and easy to navigate. It provided very detailed information and make my day to day so much easier and keeps my work super organized.
What do you dislike about the product?
I wish there was live transcriptions for phone calls almost like subtitles for calls.
What problems is the product solving and how is that benefiting you?
It is an amazing organizational tools and keeps my day to day tasks all in one spot
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