Gong
Gong.ioExternal reviews
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Great insight into our business
What do you like best about the product?
I love the deal insights. This gives me visibility into deals in progress that I can't see without asking the reps. The coaching opportunities that have come from it have been incredibly beneficial.
What do you dislike about the product?
There is a lot of data and calls to wrap your head around, so while it's very insightful we probably just need to find a better way to use the libraries to be more efficient.
What problems is the product solving and how is that benefiting you?
With an 8 person I don't have the opportunity to sit on as many prospect calls as I'd like, so Gong gives me the ability to broaden my coaching and enforce enablement sessions.
Useful tool for analyzing Sales
What do you like best about the product?
Trackers and all reviews, team activity and clients feedbacks
What do you dislike about the product?
nothing that I can think of, probably the way permissions are made and how access is managed
What problems is the product solving and how is that benefiting you?
Trackers and all reviews, team activity and clients feedbacks
Very easy to navigate through the video and find the right place to recap
What do you like best about the product?
Ability to search through a transcript and jump to a place immediately. transcript separation by people
What do you dislike about the product?
Nothing really. I like everything about Gond.
What problems is the product solving and how is that benefiting you?
Allow finding right fragment in a video much faster instead of watching everything
Gong Review
What do you like best about the product?
Being able to review your own call and listen to where you need improvment.
What do you dislike about the product?
I really don't see any downside to Gong. The only problem is when the calls skip or freeze.
What problems is the product solving and how is that benefiting you?
It is solving the issue of not remembering what was discussed and being able to go back and listen to the call.
A great way to learn from yourself!
What do you like best about the product?
WhaI find the most helpful about Gong is the ability to not only listen back to my calls but to go back and read them as well!
What do you dislike about the product?
Not much that I dislike about Gong in all honesty
What problems is the product solving and how is that benefiting you?
Gong is helping me solve the issue of not being able to observe myself in the moment. Getting a birds eyeview of conversations is super helpful
GREAT
What do you like best about the product?
Listening to other team member's calls as a newcomer is very insightful. I love going back to my calls for detailed recaps and feedback on how to improve.
What do you dislike about the product?
So far I appreciate all of Gongs features. I wish the detector was a bit more accurate.
What problems is the product solving and how is that benefiting you?
Its making it way easier to provide detailed recaps.
Excellent tool for customer follow up.
What do you like best about the product?
I like that it is simple and mostly accurate to search video transcripts for topics I covered with a customer. I like that it is easy to send a customer a follow-up link instead of a large video file.
What do you dislike about the product?
It becomes an extra task when I have to extend the time on a video for a customer to access. Sometimes customers want to download training videos for their help center and they can't.
What problems is the product solving and how is that benefiting you?
It's helping make follow-ups easier and have a point of truth for issues and improvements we addressed Live. It's helpful for me to refer back to for action items from a meeting.
Great
What do you like best about the product?
Well organized and gives an access to the cycle of sales
What do you dislike about the product?
A bit hard to search for content like participants
What problems is the product solving and how is that benefiting you?
Interviewing and calls management
Gong is an essential tool.
What do you like best about the product?
Take calls without the need to focus on notes.
Skim through recordings quickly.
Share recordings easily.
Works seamlessly.
Skim through recordings quickly.
Share recordings easily.
Works seamlessly.
What do you dislike about the product?
Nothing is bad about gong it works really well!
What problems is the product solving and how is that benefiting you?
Gong helps us pick up deals that had gone cold and being able to watch the call is way more useful than reading old notes.
Gong also helps us focus on the customer problems rather than focus on noting everything down.
Gong also helps us focus on the customer problems rather than focus on noting everything down.
The meeting tool that you need to handle everyday business
What do you like best about the product?
The data extraction that Gong provides from the meeting recording is a boon who don't want to go through all video recordings and listen to some parts where a particular meeting attendy spoke.
What do you dislike about the product?
Gong is a tool that is all I need as of now. The product is well thought out and built.
What problems is the product solving and how is that benefiting you?
I worked in a Support Role for my Company, Whenever my colleague attends meetings on my behalf of me. I take the verbal summary of the call from him and listen to the part which is necessary for me.
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