Gong
Gong.ioExternal reviews
6,511 reviews
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Great tool to track competition
What do you like best about the product?
I love how I can track competitive mentions in sales calls, prospect conversations, customer conversations and more. I can listen in on how we do objection handling on these conversations and make strategic refinements accordingly.
What do you dislike about the product?
Nothing that I dislike so far! It's a game-changing product!
What problems is the product solving and how is that benefiting you?
It's a great library of calls with external prospects and customers. Given my deep passion in win-loss and compete, I am benefiting a lot in being able to track specific information on competitors and train folks on how to best handle objections.
Easy to use
What do you like best about the product?
I like being able to go back and listen to calls and being able to use those calls as a learning tool to help my team members. Also, the platform is very easy to use and navigate through.
What do you dislike about the product?
As far as dislikes, I do with the transcript could translate a little better. I know that can be a work in progress with every person that utilizes Gong not sounding the same or they may not be very clear on some calls. It would also be good if it could detect when a caller is taking a breath or decipher background noise. We use patience as a KPI for our team so sometimes these things effect our team members scoring.
What problems is the product solving and how is that benefiting you?
They have continued to work on translating the calls which helps me to be able to navigate something I wanted to clarify with a team member much quicker. I can just search for the wording and it takes me to that point in the call.
Getting back to vital parts of your call
What do you like best about the product?
Gong has been super helpful in our introduction & discovery calls. I feel more confident taking calls as I know Gong will be there to capture everything - and help me through my pipeline through its tracker.
What do you dislike about the product?
I can't say I have something to dislike about Gong. There was this one time that Gong kept on skipping my calls - but I got that sorted out quickly. It was a simple "Zoom Security" Issue.
What problems is the product solving and how is that benefiting you?
In my team, we review our own calls. Gong helps us track where in the call did we fail, or what part of the call was our weakest. And from there - we improve. It helps to know where your areas of improvement are. And also - we get to capture real-time and word-per-word commendations! It's usually hard to catch these in calls, but with Gong - they gochu fam!
It is so easy to use and navigate through calls
What do you like best about the product?
I like when rewatching calls how it breaks apart the different participants contributions to the meeting for me to go through. It makes it really easy to find what I am looking for.
What do you dislike about the product?
The transcript is so awesome on Gong but it could be even more perfect down the road. Thank you for including that as a feature! It is one of the most useful tools.
What problems is the product solving and how is that benefiting you?
For me it is cross team communication so I can understand what sales is doing and how they are selling the product I am building. This helps me build a better product overall
Gong is the go-to coaching platform for customer facing roles
What do you like best about the product?
I LOVE that Gong makes it possible to coach my team when they're interacting with customers because this is THE most important aspect of their work and unless I'm in every meeting, I wouldn't be able to coach my team. Also, being able to watch back snippets, dive into specific phrasing and having score cards in place are super helpful for coaching, which you would not have if you attended a meeting live. Any company I will go to in the future, I will recommend getting Gong in place.
What do you dislike about the product?
There is nothing I dislike specifically. It'd be great if an agenda planning tool was added, and e.g. company specific KPIs that I could measure performance against. You can modify scorecards but I can't set a metric on e.g. 10 questions asked, if that would be our specific metric.
What problems is the product solving and how is that benefiting you?
I can help my team become better in an area of their job that is elementary and not visible to me without Gong. If you were to implement e.g. quarterly team reviews and join specific calls, people might get nervous, behave or prepare differently and you would not get clean results. I've found that my team after a bit of cold water hesitation, also loves getting feedback as it helps them grow professionally. In case of unclarities ('what did the customer say exactly?'), we can always check. When handing over from e.g. Sales to Implementation to Success, people can check previous recordings and get a better customer understanding instead of blurring the customer's message with 'Chinese whispers'. For learning and onboarding, having these calls on record is also great ('Call X is a great example of how you do a product demo'). And, if someone does really good, you can 1) actually see it and reward the individual; 2) create some recommendation and 3) show it to an example to other people - all of these things I do regularly with Gong.
Review your calls and learn from others quickly
What do you like best about the product?
I love that you can specifically send or listen to a call right where you would like to. It is also very convenient to search through a transcript when searching for key terms used.
What do you dislike about the product?
I am not sure if this is a feature, but it would be nice to make some calls private to specific groups only. That way if there is a specific call that should not be shared you can lock it down.
What problems is the product solving and how is that benefiting you?
Throughout the onboarding process I was asked to shadow colleague's calls. Sometimes this is not really possible, so it is nice to be able to listen to recorded calls to learn conversation topics. I also enjoy seeing the analysis after a call to see talk time and review my calls that way as well.
Gong Review
What do you like best about the product?
Ability to review talk tracks & the ability to have saved zoom calls that we can share within out organization
What do you dislike about the product?
If I schedule a last minute meeting it will not record it
What problems is the product solving and how is that benefiting you?
Recapping zoom calls with clients
Gong Review from an admin
What do you like best about the product?
For what we are doing as administrators, it isn't too difficult to add new users.
What do you dislike about the product?
For what we are doing as administrators, there are a lot of fields to fill out that we as a company don't use.
What problems is the product solving and how is that benefiting you?
It tracks the potential deals and the deals at risk.
Gong: Streamlining the Learning and Support Process
What do you like best about the product?
I appreciate the insightfulness, but most importantly the highlights. It is awesome that a peer/mentor/supervisor can see the highlights of the call transcribed without having to listen to the whole thing. This makes it more digestable.
What do you dislike about the product?
I don't think it is necessarily a downside, but now that everything is transparent, you must bring your A-game all of the time. It is a great thing for the the business but being under the microscope all of the time is tough.
What problems is the product solving and how is that benefiting you?
Gong allows us to be accountable, analyze our patterns and learn from them.
Great to turn your meetings/interview sessions into text
What do you like best about the product?
I like that Gong provides a way to turn audio into text so you can scan them quickly later. This is especially useful if you are recording customer calls to review and learn from them.
What do you dislike about the product?
When audio is converted into text, sometimes it chooses the wrong words and reading the text makes no sense. It would be great if Gong could improve their speech-to-text conversion.
What problems is the product solving and how is that benefiting you?
We use it to save our meetings. However, I've used it to record customer interviews, and it was an efficient way to turn interviews into scannable text to review later.
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