Gong
Gong.ioExternal reviews
6,511 reviews
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Gong is very simple to use and highly recommended as it is a very effective tool.
What do you like best about the product?
It is pretty easy to find calls and recordings, and the outlay is simple, not at all complicated. You even have library to save best calls which is amazing
What do you dislike about the product?
Nothing as of now as almost everything I needed I was able to find.
What problems is the product solving and how is that benefiting you?
I am a trainer, so I need to listen to calls and play in my training; this is helping me as all I need to put is a phrase, giving me the entire list, and my half job is done.
Amazing call quality and very robust and easy to use
What do you like best about the product?
Very responsive, loads fast, and call quality
What do you dislike about the product?
Nothing really, all is good compare to so many collab tools I have used.
What problems is the product solving and how is that benefiting you?
recording is key and we can go back.
Great for Call Reviewing, Coaching, etc
What do you like best about the product?
I am an AE who uses gong mostly for call coaching with superiors and building business cases after the fact. I have an aversion to actually listen to my voice on calls, so the transcript is a big plus for me. I can search for key words in the transcript to help build my case in a prospect's own words instead of building it based off of my notes.
What do you dislike about the product?
I don't have any complaints, it can be hard to find an actual call when I'm in the account timeline view, but there are other ways to search for it in the platform.
What problems is the product solving and how is that benefiting you?
Helping capture call information for coaching, sharing best practices between team mates, and prepping for future meetings. I'm reaping the benefits from it all.
a must for sales teams
What do you like best about the product?
Love that I can watch videos at 1.5x speed in the background of whatever I'm doing, love that my team can rate each other's calls, and love that Gong integrates with SFDC and tracks emails as well as recordings within the system. Def my favorite sales enablement tool.
What do you dislike about the product?
Nothing that I don't enjoy — the only thing I can think of is the speech-to-text is a bit wonky, but that's a minor qualm.
What problems is the product solving and how is that benefiting you?
Gong is helping me stay on top of all the deals my team is working on and helps me learn more about our product and the different use cases.
It can be a super helpful tool, but can feel a bit intrusive
What do you like best about the product?
the ability to recall any previous calls and the AI reminding you of tasks you mentioned during a call that you may have forgotten otherwise. I also like the team metrics.
What do you dislike about the product?
I do not like how it can come across as big brother-ish. It can sometimes make me feel self conscious about my calls when I listen back on them, and although it is supposed to help with that, the initial use feels awkward
What problems is the product solving and how is that benefiting you?
forgetting tasks that I made via the call. Also tracking metrics better than anything else.
A must tool for saas sales professionals
What do you like best about the product?
Not losing any of the information exchanged during a merting
What do you dislike about the product?
Clients may refuse to use it, or feel you are on a sort of training
What problems is the product solving and how is that benefiting you?
Capture and highlight all the information - including clients facial expression during a meeting -
Great Tool
What do you like best about the product?
Being able to review interaction with clients for feed back from leaders or just to review what was discussed
What do you dislike about the product?
There's some features on the software that I'm not sure how to use but that will come with time.
What problems is the product solving and how is that benefiting you?
It's helping me review part calls with clients to remind myself what was discussed.
Great to keep track of calls
What do you like best about the product?
It is very easy to use and the integration (at least since I'm an end user, not an admin) is completely seamless and helps keep track of deals with prospects we talk to. I really like the automated recommendations
What do you dislike about the product?
So far I haven't found anything I dislike about Gong. I even like the fact that you can share snippets of conversations and the automated recommendations,
What problems is the product solving and how is that benefiting you?
It is much easier to get feedback from colleagues and from manager on how a call went and how we can continue to improve with very detailed messaging that doesn't get lost in memory
Reminder To Learn
What do you like best about the product?
It is the most convenient way to learn & love how it sends me email updates that I have a demo video to review
What do you dislike about the product?
I like a more intuitive way to view what is being shared on the screen
What problems is the product solving and how is that benefiting you?
Its a repository for my improvements and work
New Customer leveraging Gong daily
What do you like best about the product?
Gong highlights key stats and keywords, which can really help for perfecting my pitches
What do you dislike about the product?
That gong is automatically set to record on a call and the echo of the gong voice introducing themselves.
What problems is the product solving and how is that benefiting you?
It is solving the fact that I can go back and understand how I am doing on my calls and to pinpoint specifically what I need to work on for greater success.
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