Gong
Gong.ioExternal reviews
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Great for providing visibility into customer feedback
What do you like best about the product?
While anyone tied to revenue benefits the most from full Gong access, everyone in the organization can benefit from having viewer access.
Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights.
Especially leading the customer success team, I want EVERYONE to listen to customer calls to get feedback straight from them. This ensures customer centricity, and democratizes access to those insights.
What do you dislike about the product?
It's a little too heavy for our age and stage. As an early-stage start up, we don't have the RevOps capacity to use Gong to its full extent. I would love a Gong "Light" that was more affordable that we could use until we're ready to scale.
What problems is the product solving and how is that benefiting you?
- Onboarding new employees: Providing access to customer calls helps employees in every department understand our customers' needs and the problems we're trying to solve
- Evidence for business decisions: We use customer feedback as a key indicator of product and business decisions, and having snippets gives credence to those ideas.
- Evidence for business decisions: We use customer feedback as a key indicator of product and business decisions, and having snippets gives credence to those ideas.
Great for sales education!
What do you like best about the product?
Gong enables me to learn from the rest of my sales team without the need to sit in awkwardly on a call. I also enjoy being able to keep track of speaking times in order to improve the flow of future meetings.
What do you dislike about the product?
I would like the transcripts to be a bit more accurate. I also think that the interface could be a bit more user friendly. I feel like the space on the page could be used more effectively.
What problems is the product solving and how is that benefiting you?
It is helping me learn from other sales people and also gives me the opportunity to review my calls and see where I can improve. It is helping me become a better sales person and learn from others.
Optimal note taking and recording system
What do you like best about the product?
The recording feature also transcribes the audio.
What do you dislike about the product?
Transcripts are not always 100% correct.
What problems is the product solving and how is that benefiting you?
I don't have to always take physical notes.
great for coaching
What do you like best about the product?
Ability to search through call/meeting recordings using keywords
What do you dislike about the product?
No real downsides but the call log sorting feature could be easier to use.
What problems is the product solving and how is that benefiting you?
Gong has allowed us to provide our reps with realtime coaching as well as onboarding reps much more quickly with the ability to easily show successful calls.
Solid tool, helpful insights.
What do you like best about the product?
The call recordings and transcriptions are beneficial in gathering small details I may have missed during the live call. Listening to old sales call is extremely helpful when you are in a new role as well.
What do you dislike about the product?
No immediate downsides come to mind - tools like Gong are helpful and have straightforward utility.
What problems is the product solving and how is that benefiting you?
Call recordings and transcriptions. Sales coaching is also helpful.
Very helpful
What do you like best about the product?
When I'm on a long call with a client and we talk about 10 different things, I use Gong to go back and refresh my memory.
What do you dislike about the product?
It can take a while for the calls to post.
What problems is the product solving and how is that benefiting you?
My sometimes bad memory.
Positive Insight
What do you like best about the product?
I like how easy it is to utilize; you can search for calls and ask for reviews. Makes it easier to ask a coach for feedback. The email alerts keep me up to speed on my deals. It's like you have someone watching your pipeline all the time. It's nice to have, especially when you are busy.
What do you dislike about the product?
The home screen is so bogged down by information. When I log in, I feel overwhelmed because it's just so much. I wish there were more organization on the home page, allowing us to choose what we want to see.
What problems is the product solving and how is that benefiting you?
Pipeline management, gaining feedback on calls, and learning to stay in touch with customers more efficencantly. Also, keeping me aware of what is in my pipeline for a $$ perspective
Not just for sales
What do you like best about the product?
Gong provides insights that help you improve, such as the level of interaction and engagement of the clients, as well as direct feedback about your performance, such as setting up next steps, asking about pain points, or not monologuing too much.
What do you dislike about the product?
The only thing I have ever disliked is that automatic transcripts of calls are a bit off sometimes.
What problems is the product solving and how is that benefiting you?
It is helping me improve my communication skills, remember to touch key points more consistently, and more objectively understand client engagement.
Amazing, versatile business tool
What do you like best about the product?
Gong is great for onboarding and training as it allows trainees to review a call at their own pace, and cross-reference the transcript.
What do you dislike about the product?
Sometimes Gong is a bit late to join the meeting
What problems is the product solving and how is that benefiting you?
Video recording and sharing, training and onboarding
Gong is great!
What do you like best about the product?
I appreciate the AI functionality that takes recording calls to the next level. It integrates powerfully into our stack.
What do you dislike about the product?
Sometimes calls do not always automatically record
What problems is the product solving and how is that benefiting you?
Revenue and Customer Intelligence. Helps us work cross functionally better to serve our customer
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