Gong
Gong.ioExternal reviews
6,511 reviews
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Easy to use and love having it as I am onboarding
What do you like best about the product?
I love that I can go into any calls from my peers and listen to calls, and hear how they are handling different scenarios with customers. I also like to use it for my review, from a professional development standpoint and in case I missed anything,
What do you dislike about the product?
Nothing that I can articulate at this time.
What problems is the product solving and how is that benefiting you?
Transfer of knowledge, professional development opportunities, and follow through with the customer.
Great training tool!
What do you like best about the product?
Being able to hear my calls helps me to direct quick adjustments to my pitches and responses. I also use the tool to take notes of the customer responses to better prepare for future calls ..
What do you dislike about the product?
Navigating through team calls can be a little challenging. Also, I seem to have to look for calls more when calling a personal cell phone.. Even when the contact information is connected to the account
What problems is the product solving and how is that benefiting you?
Personal training and assessment when communicating with Clients and prospects
So helpful!
What do you like best about the product?
Love that it automatically joins calls and registers each person on the call. I love the playback and share call option so that I never have to remember to record a call if I want to send it to a customer.
What do you dislike about the product?
Text transcription is not very good, Gong thinks I am saying very different words than I am. I can use it for a baseline but always re-watch the video to see what I actually said.
What problems is the product solving and how is that benefiting you?
I no longer have to take my own notes, the email reminders for my action items are super helpful and it makes me able to be more productive in back-to-back calls so I don't have to remember what I said I would do for my customer.
Love how I can review my calls!
What do you like best about the product?
Recordings and trackings of all my calls and zoom meetings.
What do you dislike about the product?
I have not seen any issues or downsides of gong yet. Still new to it.
What problems is the product solving and how is that benefiting you?
It is helping me hone my craft of my sales pitches by reviewing my calls.
Great for note taking
What do you like best about the product?
Not having to worry about taking notes has been my faviorte part of using Gone. I can focus solely on the client.
What do you dislike about the product?
The reminder emails sent by Gong are not in my time zone.
What problems is the product solving and how is that benefiting you?
Record keeping and getting feedback from my manager/team lead
Best sales engagement tool I've used
What do you like best about the product?
Gong makes it very easy to record Zoom calls and review call libraries to learn from my own sales conversations or other colleagues
What do you dislike about the product?
Not many downsides. The transcripts aren't always accurate but still pretty good. I haven't used some non core features like deal tracking
What problems is the product solving and how is that benefiting you?
As an AE, I can learn from my own calls and others. Also, it helps take notes for me so I can be more engaged listening during calls instead of trying to take my own notes.
THE Difference Maker For Sales Teams
What do you like best about the product?
As someone who works in enablement, it's tough to pick just one thing i like best about Gong. We use the platform across our entire revue org and it provides value for all roles. The first exposure any of our sales reps get to Gong is during onboarding, where we do a Gong walkthrough to show all reps how to use it and how it will be used by their manager to review their calls. We also have a formal certification process during onboarding and to help reps prepare for that, we have two types of best practice libraries for them. There is one library to watch all other certifications and there is a library for all best practice discovery calls.
For our sales managers they use Gong and it's scorecard/comments elements to coach their sales teams and it has seen us have a huge upturn in win rates, opportunities created and churn risk being highlighted.
Moreover, the data that the leadership team can pull from Gong is at an unbelievable level and has impacted our entire revenue org.
For our sales managers they use Gong and it's scorecard/comments elements to coach their sales teams and it has seen us have a huge upturn in win rates, opportunities created and churn risk being highlighted.
Moreover, the data that the leadership team can pull from Gong is at an unbelievable level and has impacted our entire revenue org.
What do you dislike about the product?
I don't have much that I dislike about gong, but the main area would be around the scorecard reporting. We have an out the box SFDC dashboard, which is useful, but when I pull reports from gong, it's really just a CSV file of pretty unusable data. An addition to an analytics section would be great.
What problems is the product solving and how is that benefiting you?
It helps us with ramp time and it's helped bring our time to first deal down significantly
Using Gong allow to know what reps and prospects/clients are actually saying allowing us to identify knowledge gaps with reps and trends from clients/prospects
Using Gong allow to know what reps and prospects/clients are actually saying allowing us to identify knowledge gaps with reps and trends from clients/prospects
Learn and improve with Gong
What do you like best about the product?
Gong helps you with finding out what needs to be improved. There is so much on the platform and its really easy to find the content you need
What do you dislike about the product?
Nothing I am happy with the platform. Thank you
What problems is the product solving and how is that benefiting you?
Helping me improve my sales and phone skills
Great platform for Reviewing performance
What do you like best about the product?
I like listening back to my calls and then listening to how my colleagues will handle the same situation. Also, I enjoy seeing all of my metrics and tracking everything.
What do you dislike about the product?
I don't enjoy feeling like I am being watched on every call I make. I wish there was a way to toggle the system on/off for the cold calls I make. I feel as though every voicemail that I leave needs to be recorded.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to shadow other reps in work from home environment. This will enable me to help people improve while improving myself. I always have loved to shadow people, and this is the easiest platform to do it on.
Simple and Powerful Tool!
What do you like best about the product?
how you can see the video of the demo and/or you can switch it to transcribe where you see the words as they recording is happening. this makes it easy if you don't have headphones but need to know what was gone over to gather info/pain points from prospects and clients!
What do you dislike about the product?
The transcribe translation could be better, for the most part it's very accurate but sometimes it jumps around when one person is talking it shows the other person talking and not all words are transcribed correctly
What problems is the product solving and how is that benefiting you?
When/if I miss information needed from a prospect, i can go back into gong and pull up the call to play back and fill in any notes or pain points that i didn't gather on the live call so that my territory manager is fully prepared without having to go back and take time to listen to the call themselves
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