Gong
Gong.ioExternal reviews
6,511 reviews
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Great experience with this tool
What do you like best about the product?
I love that meetings can be recorded so that we can share knowledge across our team from different cusomter calls
What do you dislike about the product?
I wish that sending a 'snippet' to a customer was easier.
What problems is the product solving and how is that benefiting you?
Helping us share information across our team
A Great Business Tool
What do you like best about the product?
I like going back to a call to review the business case, applicable value, and alignment discussions. It helps when I'm completing internal prep documents and need information that I was unable to write down or remember.
What do you dislike about the product?
I dislike not being able to record a call manually. I would like to be able to record any call. Not just the ones scheduled by my company.
What problems is the product solving and how is that benefiting you?
It solves my problem of having to take extremely detailed notes during a meeting. I also can review the call to catch information I missed or needed to clarify.
Gong helps me a lot in managing my Customer calls and helps me navigate through them.
What do you like best about the product?
1. Single Speaker listening option.
2. Amazing Dashboard to gather all the necessary details
2. Amazing Dashboard to gather all the necessary details
What do you dislike about the product?
So far everything seems to be really great in that.
What problems is the product solving and how is that benefiting you?
It is helping me in managing my calls so that I can refer back to any specific moment in the call without going through the whole.
Gonging for Gong
What do you like best about the product?
Gong provides an easy-to-use tool to review calls and the context of conversations not only with my customers, but I can listen to co-workers' conversations for assistance.
What do you dislike about the product?
There is nothing to dislike about the program. It gives you options to set up for your preferences on what you need for your project, team or company reviews. Perfect.
What problems is the product solving and how is that benefiting you?
Gong is very helpful in allowing us to look for key phrases and provides the data on our team to ensure our products are being pitched and at what rate of phone calls.
Account Executive
What do you like best about the product?
Gong is my Go-To platform for everything sales. I use it daily to review calls and confirm next steps, since everything is recorded I don't have to take notes during calls and I can focus only on the customer.
What do you dislike about the product?
I would say the AI voice that says the call is being recorded, but I guess there is no way around it. Although Gong has improved a lot on this, we can now allow Gong to join our call before the customer.
What problems is the product solving and how is that benefiting you?
Gong is solving basically everything sales process related, for example, taking notes for next steps, confirming and validating what the customer said, reviewing and coaching sales professionals.
Awesome product - my favourite tool in our stack
What do you like best about the product?
Coaching - gong allows for granular coaching of my Solutions team.
What do you dislike about the product?
I can't fully trust the voice to text feature (transscript)
What problems is the product solving and how is that benefiting you?
Coaching my solutions team with real life examples. It's an invaluable tool for my 1:1 meetings
Great source of truth
What do you like best about the product?
In most cases, it's a one-screen workflow. As a CSM when looking at a customer's health, engagement is a clear indication of good health. Gong not only allows me to see recent engagements and alerts me to lack thereof, but it also allows me to see the context of emails and even jump to a recent call if need be. The ability to prioritize by ARR and upcoming renewals with insight from recent conversations and the integration with Salesforce, which allows me to update next steps instead of jumping to another application, makes the tool extremely valuable and a must for productivity.
What do you dislike about the product?
Some fields, such as forecasting, are view-only and can't be updated.
What problems is the product solving and how is that benefiting you?
Productivity, accountability, retention, engagement.
Useful for recording conversations
What do you like best about the product?
It's reliable and easy to set up. Gong makes it very easy to revisit conversations (both video and audio) and the quality of the videos and audio recordings are very good. The transcriptions leave a lot of room for improvement though. Gong makes it very quick and easy to share a recorded call (or an extract from a call) with a client.
What do you dislike about the product?
The search could be improved. A universal search would be better..If I'm looking for a call, I'd like to search by company name or the person's name who attended the call but the main search panel only gives me the option to search by 'call title' or 'call transcript'
What problems is the product solving and how is that benefiting you?
Gong saves time because you don't need to take notes during calls with prospects. It also means that you can give your undivided attention to a prospect.
Game changer
What do you like best about the product?
Ability to see the length of time each participant is speaking and overview of filler words mentioned. Great way to review your own calls as well as other calls (especially ones recorded before you've joined the company)
What do you dislike about the product?
The transcript isn't always accurate, making it harder to summarise notes. It'd be great for the platform to pick up various accents and take that into consideration when transcibing.
What problems is the product solving and how is that benefiting you?
Gong provides me with the tools I need to better my sales approach and calls. It's a great platform that I use to reflect on prospects/client calls whilst making note of how to work better or more efficiently.
Great tool for CS
What do you like best about the product?
Good to identify where there could be areas of improvement in customer calls
What do you dislike about the product?
Needs to be easier to skip to specific parts of a conversation/call
What problems is the product solving and how is that benefiting you?
Understanding where we spend most our time within calls
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