Gong
Gong.ioExternal reviews
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Gong platform review
What do you like best about the product?
The intelligence it provides
Call recordings
Call recordings
What do you dislike about the product?
Takes time to loading. Lag in recording.
What problems is the product solving and how is that benefiting you?
Call recording to share with customers
Intelligence to improve my mistakes
Intelligence to improve my mistakes
A great platform
What do you like best about the product?
An AI-enabled platform that helped me interact with clients effectively
What do you dislike about the product?
So far so good.I would say the website design would look better if all contents are more simplified and organized.
What problems is the product solving and how is that benefiting you?
Reflecting on my interaction with clients and knowing how to hone my skills for future meetings.
Easy to Use & Great Support
What do you like best about the product?
Being able to watch any call/demo and leave feedback is fantastic. What a time-saving/prioritizing tool!
What do you dislike about the product?
The deal dashboard is a feature-set that I have not been able to dive into yet. I use Hubspot and don't see an efficient way of using both simultaneously yet.
What problems is the product solving and how is that benefiting you?
Being able to be in all of my team members' meetings without having to actually be present.
Aligning product/sales team
Platform for giving feedback
Aligning product/sales team
Platform for giving feedback
Its an helpful insight on client calls
What do you like best about the product?
It's a helpful insight into client calls
What do you dislike about the product?
nothing yet, I think it is helpful overall
What problems is the product solving and how is that benefiting you?
reminding me to do task after client calls
Very effective tool for reviewing past conversations and tracking high-level deal flow.
What do you like best about the product?
The best part is the call recordings. It's helpful to have a record of what was discussed because it ensures you have full context in your conversations. I don't know competitors.
What do you dislike about the product?
It can be mismanaged and used in the wrong way if given to an organization with poor culture. In some ways, it incentivizes micro-management in a career that already has the most numeric-based KPIs.
What problems is the product solving and how is that benefiting you?
Losing value during the sales cycle. Gong benefits reps because they can use insights to tie value to cost, increasing conversion rates. Later stage sales cycles have benefited from clearer communication so that customers understand why they're buying.
Gong has forced me to become a better seller
What do you like best about the product?
The call ratio feature allows me to be unbiased about how much I actually talk versus listening.
I love being able to share the call after with my prospects and team
I love being able to share the call after with my prospects and team
What do you dislike about the product?
nothing, gong does what I need it to do!
What problems is the product solving and how is that benefiting you?
1. Recapping meetings
2. I don't have to remember everything
3. I am able to see my pipeline in Gong Clearly
2. I don't have to remember everything
3. I am able to see my pipeline in Gong Clearly
I like Gong and I think it's cool how it records our calls
What do you like best about the product?
I like that it provides points of interest. I think it's interesting to see the keywords tracker and when/what questions are asked.
What do you dislike about the product?
I do feel like sometimes this can be an invasion of privacy. I feel like not all clients are always aware of the fact they are being recorded. Even though it gives them a prompt and tells them in the meeting invite not everyone reads this all the time.
What problems is the product solving and how is that benefiting you?
Gong is great for giving reps different coaching opportunities to help them in their day-to-day and assist them in making positive adjustments for future calls.
Great platform for coaching and listening to calls.
What do you like best about the product?
Great platform for coaching and listening to calls.
What do you dislike about the product?
It should link up to Hubspot or find a way to. There is an echo, but it could be my laptop functions, too.
What problems is the product solving and how is that benefiting you?
Listening to calls.
Great software for call coaching
What do you like best about the product?
Interaction data gives key insights into talk ratio, details around how much customers speak, etc. Scorecards are effective in sharing quick/easy feedback to CSMs and we can track specific
What do you dislike about the product?
There are some ways I can think of improving the software but I don't view these as issues. It would be great if Gong could record key notes from the call and share them as a summary - some other platforms have this feature.
What problems is the product solving and how is that benefiting you?
1. Call coaching - easy to share feedback, easy to leave comments at specific points, transcripts are made available
2. Recording calls for records/feedback - automatically records calls so you don't have to select anything
2. Recording calls for records/feedback - automatically records calls so you don't have to select anything
Love this application!
What do you like best about the product?
Gong helps you keep track of your prospects, beautiful aid for sales coaching, and great way to improve your selling skills!
What do you dislike about the product?
Sometimes Gong gets confused, but overall an excellent product!
What problems is the product solving and how is that benefiting you?
Great coaching new sales people. Provides verifiable feedback to improve selling skills.
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