Gong
Gong.ioExternal reviews
6,491 reviews
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Rapid Onboarding and Engaged Customer Interactions
What do you like best about the product?
I really appreciate Gong's pipeline tracking. It allows me to quickly set up and understand pipeline status effortlessly. I find watching recordings of other people's calls invaluable for fast onboarding and understanding customer challenges. I love how Gong lets me engage with customers without worrying about taking notes. I can rely on Gong for detailed notes post-calls, ensuring I always give my best to customers.
What do you dislike about the product?
I'd love if there was some kind of integration with ChatGPT that made it a little quicker to go through the process that I currently have.
What problems is the product solving and how is that benefiting you?
I use Gong to ramp up quickly, analyze calls effectively, and engage more with customers without taking notes, enhancing my sales performance.
Huge fan of Gong.
What do you like best about the product?
Huge fan of Gong.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
What do you dislike about the product?
They can add more AI capabilities. but that is it!
What problems is the product solving and how is that benefiting you?
summaries, key highlights, Action items
Lots of Hype with Little To Show For It
What do you like best about the product?
This is a great question. I'm not sure what I like about Gong the most.
What do you dislike about the product?
Onboarding is done by an outsourced vendor who does not take the initiative to make sure you are successful. Tickets takes weeks to get resolved. CS was supposed to schedule an onboarding call but hasn't done it yet and the AE has never followed up. Gong BARELY has any AI features. We export all of our calls to Clay and have them run AI against the calls. I wish I tried a new vendor such as attention.tech.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of needing accurate transcripts.
Incredible tool to stay organized and have an overview of my accounts in a few seconds
What do you like best about the product?
Great call recording feature that gives you a summary of what was discussed on the call, autogenerating follow up emails.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
You can select an account and ask Gong questions about it. This helps me prepare before client calls, but also have a quick overview of problems that our team needs to solve for that client.
What do you dislike about the product?
Sometimes a few details aren't accurate on the call summary.
What problems is the product solving and how is that benefiting you?
Not having to rewatch a call to know what was discussed.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
The ability to know what's going on with an account without having to re-read all emails and call recaps.
Insightful and Game-Changing Sales Tool for SDRs
What do you like best about the product?
Using Gong has completely transformed the way I approach sales calls and follow-ups. The platform is incredibly easy to use, with a clean and intuitive interface that makes navigating through calls and insights seamless. Integration with our CRM and other tools was effortless, allowing me to quickly sync data and stay organized without any hassle.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What sets Gong apart is the sheer number of features it offers, from call recording and transcription to AI-driven insights and performance analytics, which empower me to continually improve my outreach strategy. The actionable feedback and team collaboration features have boosted my confidence and effectiveness as an SDR. Overall, Gong is a game-changing tool that has elevated my sales performance and helped me close more deals.
What do you dislike about the product?
One area where I think it could improve is the speed of call transcriptions. Sometimes, I wish the transcriptions would process faster to help me review calls and follow up more quickly.
What problems is the product solving and how is that benefiting you?
Gong solves several key problems that we face in sales every day. First, it eliminates the guesswork by automatically recording and transcribing calls, so I never miss important details or action items. This helps me stay organized and ensures follow-ups are timely and accurate.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Gong makes it easy to collaborate with my team by sharing calls and best practices, which helps us all get better faster. Overall, Gong has boosted my productivity, sharpened my skills, and helped me hit my targets more consistently.
Great Platform w/ AI Intelligence
What do you like best about the product?
I love how you can look up key words in a conversation, topics, and names and all the information comes up
What do you dislike about the product?
It could be slow at times, and when you search something it often autofills to the wrong destination
What problems is the product solving and how is that benefiting you?
Its AI capabilities and transcriptions are very accurate, saving time and energy
Help for my ADHD brain
What do you like best about the product?
I don't think I can work without Gong ever again! I manage a lot of accounts, and when I forget something or didn't take great notes, I can rely on Gong to save the day. It helps me make sure I followup on all my action items, and it's easy to share recorded calls with customers.
I also really like the AI search. Sometimes I need to find something that happened on a customer call from 2 years ago. Or an email! I can better understand a customer's goals or learn why a contract was worded the way it was.
It's like a second brain that can transport to the past and help me keep everything together.
I also really like the AI search. Sometimes I need to find something that happened on a customer call from 2 years ago. Or an email! I can better understand a customer's goals or learn why a contract was worded the way it was.
It's like a second brain that can transport to the past and help me keep everything together.
What do you dislike about the product?
Nothing. Works perfectly! No changes I'd make.
What problems is the product solving and how is that benefiting you?
I'm able to remember what happened on previous calls or in emails.
Gong is the future of sales archiving
What do you like best about the product?
Gong uses AI to summarize past sales interactions to provide key insights on how to best proceed with the sales cycle. For example, Gong can summarize client goals based on past interactions.
What do you dislike about the product?
Honestly, I do not dislike anything about Gong.
What problems is the product solving and how is that benefiting you?
I manage a lot of accounts. I often cannot remember everything that a client tells me. However Gong records, organizes, and summarizes my client interactions. Gong alerts me when I promised to follow up with a client. Gong also reminds me when I promised to deliver a specific result to a client. Gong also summarizes the entire history of client interactions. This allows me to best prepare myself for renewals.
Can't imagine my job without using Gong
What do you like best about the product?
Generating summaries and follow up emails, linking all assets and comms of the customers journey.
What do you dislike about the product?
I almost rely on it TOO MUCH. I am in customer success and always use gong call videos to gauge where a customer is at.
What problems is the product solving and how is that benefiting you?
Providing summaries of customer calls and interactions.
Great Way to Stay on Top of Accounts
What do you like best about the product?
Usage of flows and being able to see all communication easily with my accounts. I also like the email AI feature especially after recorded calls.
What do you dislike about the product?
It doesn't synch to salesforce. Thus it requires me to do a lot of f/u steps for logging.
What problems is the product solving and how is that benefiting you?
Gong helps me stay on top of renewal process. Also helps me keep track of key points discussed in a meeting.
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