Gong
Gong.ioExternal reviews
6,511 reviews
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Amazing product to help you and your customers!
What do you like best about the product?
I love the ability for customers to get recordings of their calls and search for what we talked about! On the employee side, it is AMAZING to have the ability to see keywords that were said in multiple calls to follow up on any potential issues with a customer!
What do you dislike about the product?
At times, if something happens with a calendar invite you had with a customer, Gong won't save the recording and you would have to upload it manually. The issue with that is that the customer cannot search for sections of the call from their side.
What problems is the product solving and how is that benefiting you?
Gong is helping me remember conversations I have with customers and know which customers may be churn risks. The feature to put flags on keywords from a call to help us identify problems is so helpful!
Helped me review my own and my colleagues calls to improve my sales numbers
What do you like best about the product?
The transcript feature is great if you want to skim through calls
What do you dislike about the product?
The interface can be improved. It's a little clunky and laggy.
What problems is the product solving and how is that benefiting you?
Its improving my sales numbers by allowing me to hear our calls.
Fantastic Service
What do you like best about the product?
Call recording, the suggestion feature and areas of opportunity.
What do you dislike about the product?
Nothing stands out as something I dislike
What problems is the product solving and how is that benefiting you?
Having a clean recording with clear called out actions are really helpful
Excellent
What do you like best about the product?
Easy to navigate and share with peers and managers.
What do you dislike about the product?
I honestly like everything, would not change the platform at all.
What problems is the product solving and how is that benefiting you?
Organizing calls and the ability to learn and grow in my position.
Beats Chorus. Period.
What do you like best about the product?
I love the UI, the robust CS support I get [Thanks Nicole!} and the great product-customer feedback loop. The AI is extremely strong and accurate and the deal board is a game changer.
What do you dislike about the product?
There are still some issues importing meetings with "next steps" already scheduled into our deal board.
What problems is the product solving and how is that benefiting you?
Efficient coaching! I have so much time left over in my day just using things like conversation alerts in Gong! And it makes it easy to see where managers are giving TOO MUCH feedback.
The single source of truth in the sales cycle
What do you like best about the product?
Gong tells it like it happened--as any recording would. Love the ability to organize calls into folders, share internally and externally, highlight snippets and create your own playlists. Plus, the app is great on the go.
What do you dislike about the product?
Integration into meeting scheduling tools has improved dramatically, and clients are much more used to Gong than before. Sure, the transcript isn't 100% perfect, but with all of the product improvements, it's hard to complain.
What problems is the product solving and how is that benefiting you?
A few: training, understanding client questions, objective handling, real world conversations. Best way to see what works and what doesn't at scale. Thanks, Gong!
Gong is the ultimate sales coach
What do you like best about the product?
Gong allows you to rewatch calls and learn from your own mistakes as well as watch other colleagues' meetings to learn how they would respond to questions.
What do you dislike about the product?
I do not have any complaints about Gong.
What problems is the product solving and how is that benefiting you?
Gong is great because I do not have to take thorough notes during my meetings. I know I can go back and listen to everything a prospective client said during a meeting.
Great tool to help teams review important calls
What do you like best about the product?
Gong helps me find relevant information quickly from old calls. Whether it be reviewing my own calls to see or review any details I may have missed, or looking at other's calls that are relevant to my customer, I know I can quickly find and rewatch important info quickly.
What do you dislike about the product?
The UI is a little weird where you can't go full screen and have the speakers at the bottom show. It's annoying when I want to see the screen share and also who is speaking when, but I can either go full screen to see the screen share, but then you lose the info of who is speaking at the bottom.
What problems is the product solving and how is that benefiting you?
Call recording and searchability within or own organiations database of logged calls. It's helpful for learning more about the customer and uncovering the work that the team has already done on calls.
Best product by far to review calls as well as for training!
What do you like best about the product?
Simple interface - just works! simple and easy to use
What do you dislike about the product?
the timeline search bar - I find it not intuitive.
What problems is the product solving and how is that benefiting you?
finding data from past calls fast!
Gong is amazing
What do you like best about the product?
I love the post-meeting stats and notes. Also, I love that it automatically records and it isn't something you have to think about.
What do you dislike about the product?
Nothing. Still learning the platform though.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to improve in your ability to run discovery calls.
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