Gong
Gong.ioExternal reviews
6,511 reviews
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Good Tool for Coaching Sales Team
What do you like best about the product?
Gong is very Easy to Use. Transcribes the call so that you can read the transcription even if you don't have time to listen to the whole call. Shows action Items after the call
What do you dislike about the product?
You should work on your transcription; some of the words Gong identifies are wrong. The tool is expensive.
What problems is the product solving and how is that benefiting you?
Sales enablement & Coaching. Its gives better insight to a call.
Gong is a must-have tool for sales reps
What do you like best about the product?
Gong is a tool I use every single day. It gives me full visibility of the deals I am working on, the conversations I've had, and the areas of opportunity I need to focus on in my pipeline. The level of detail in information Gong provides is insane. It analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, I love how easy it was to implement into my sales process.
What do you dislike about the product?
My biggest setback with Gong is the time it takes to analyze a call and provide information post-call. Although 10-20 minutes doesn't seem like a lot of time on the outside, in sales, every minute wasted is money lost. Secondly, in the two years I have been using Gong, I've only ever seen one live webinar provided to my team to better understand and leverage the tool for better success. A lot of the best practices that I have learned when using Gong was either from a colleague or Gong's blog. Lastly, I am not sure how Gong translates multilingual calls because I've experienced a disconnect in the translation, especially when I am holding calls where the meeting attendees are speaking different languages.
What problems is the product solving and how is that benefiting you?
Gong analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, the convenience of having a call transcript logged shortly after a call is extremely valuable, so that nothing important to my clients falls through the cracks.
If you allow employees to work remotely, you must have Gong!
What do you like best about the product?
I like that I am able to find any video that I need to watch because I missed it or because I need a refresher on the information that was provided in the video call.
What do you dislike about the product?
Tons of recordings to sift through. Best way to search is to type the name of the video call you're trying to find. The list view of video calls could also have a cleaner look (just show a list instead of including a preview picture of the video).
What problems is the product solving and how is that benefiting you?
Gong allows everyone to work, on their own schedule, and still have access to all the same information as their peers. Gong allows users a freedom to make their own schedule and allows the employer to ensure everyone can access the information.
To stay uptodate on your sales pursuits get Gong.
What do you like best about the product?
Provides a consolidated view of each pursuit in a graphical timeline view showing all comms with the customer.
What do you dislike about the product?
Can do better in segregating pursuits for a customer into different views. coaching module can be gamified.
What problems is the product solving and how is that benefiting you?
Saves time in understanding a pursuit's progress and provides insights as well
I know longer need to take notes on calls!
What do you like best about the product?
Being able to listen back to my calls and make notes to help with my follow-ups and updating opportunities. Also learn from top performing reps.
What do you dislike about the product?
There is quite a lot going on from a UI point of view.
What problems is the product solving and how is that benefiting you?
Helping me identify all key points during a call. I don't have to focus on writing notes. it also helps me learn from top-performing reps, to see how they chat with clients.
Makes my job so much easier!
What do you like best about the product?
Gong allows me to be fully present with my clients during calls. No need to worry about note taking!
What do you dislike about the product?
Nothing really, Gong has been a great tool
What problems is the product solving and how is that benefiting you?
It allows me to stay on top of my accounts and fully present in every call.
An amazing tool for sales and CS teams
What do you like best about the product?
As a CS leader, gong allows me to have recordings and transcripts of the conversations and QBRs my team is having with customers. I can set up alerts for specific words or phrases (I.e. Cancel, merger, acquisition, renewal, etc) and get emails when these are used.
As well, gong has better pipeline analysis and tracking than hubspot, which is crazy. The integrations work perfectly.
As well, gong has better pipeline analysis and tracking than hubspot, which is crazy. The integrations work perfectly.
What do you dislike about the product?
A lot of the features and literature are still sales focused but the platform continues to move in a direction that better supports CS teams. I also wish you could make more of the email alerts go to slack as I get a ton of gong emails daily.
What problems is the product solving and how is that benefiting you?
Recording and tracking of conversations the CS team has, as well as storage of a massive number of call and screen recordings.
Pipeline analysis and warnings, alerting, and high level reporting on CS team activity.
Call scoring with rubrics.
Pipeline analysis and warnings, alerting, and high level reporting on CS team activity.
Call scoring with rubrics.
Amazing product for sales enablement
What do you like best about the product?
There are so many things that I like about the product - easily review call recordings, search for key words, get insights and stats that are meaningful on activities, ability to provide feedback and standard scores on call recordings
What do you dislike about the product?
Nothing yet - I cannot think of anything that I don't like about Gong - best thing is I had no formal training. The online resources are super helpful.
What problems is the product solving and how is that benefiting you?
Sales coaching, training and onboarding new team members, product training, demo score cards, pipeline and deal review
Perfect Your Sales Cycle.
What do you like best about the product?
I love how it breaks down exaclty where on the call the customer's talking points were and any dead air. Helps track a conversation perfectly so I never have questions.
What do you dislike about the product?
There wasn't much to disklike. Everything was pretty automated and simplified where I don't need to navigate notes with a headache. Gong takes care of all that therefore nothing to dislike.
What problems is the product solving and how is that benefiting you?
I was losing track of notes from a call or if I was unable to notate something. Gong tracked the info I needed from the call exactly with stats alongside it, super beneficial.
Excellent resource for Customer Success teams
What do you like best about the product?
The ability to go back and review calls at any time makes it easy to reference something a customer said, or follow up that I need todo, and it removes the need to take notes in real-time. Also, having call transcripts makes it so easy to go and find something specific that was discussed and use it for customer follow-up as well as for my note-taking in systems like Gainsight. I also like that you can send a snippet of a call to someone, we've used this internally to send to other CSMs, or to support when a customer explained something complex that they're trying to accomplish. This allows us to not have to try and re-explain it secondhand, we can just send a snippet of a call over to a teammate and they can watch the discussion. I also like that you can see where specific individuals spoke in the call and then click on that for a fast track to their comments in the discussion. The most valuable thing for me though is the ability to use control F in the transcript of the call and find specific things we discussed. As a CSM I also find the follow-up reminders that come from Gong to be helpful.
What do you dislike about the product?
I wish there was a way to download the transcript so I could view it easier and translate it into my notes. It's a bit clunky to skim through in the Gong format, and I end up having to put my notes into Gainsight after each call so it'd be nice to download it into something that could be edited, it would save me a step. Also, the search function for when you're searching for a call on the Gong homepage is a bit finicky. I'm used to just quickly typing in a customer name and searching but you have to choose "all call titles with X customer name in it" to get to what you're looking for, otherwise, it populates a weird mix of results.
What problems is the product solving and how is that benefiting you?
It records every call so when you're in the moment, you don't have to take notes, you can easily go back and reference a recording and/or search the transcript if there's just one piece of information you're looking for. This makes it easy as a CSM to do call follow-up with a customer as well as grab what I need to make notes into CSM programs like Gainsight. I also like it as a coaching and training tool. When I was new to my role I could go in and watch how my colleagues presented certain data to customers and I was able to form talk tracks and take verbatim out of the call transcript to make my presentation notes. I also will send my manager calls from time to time and ask for their feedback. Managers can also show you pretty cool data within Gong about how often you talk in a meeting, if you're patient and wait for the other participant to speak, etc, which I find valuable for enhancing my presentation skills.
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