Gong
Gong.ioExternal reviews
6,511 reviews
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Been on both sides of the table
What do you like best about the product?
The insights that Gong provides are incredibly easy to understand. I've been lucky enough to use Gong as both a sales rep and a sales manager, and the information provided is almost always salient and concise, while the corrections it recommends are almost always helpful and easy to put into action.
What do you dislike about the product?
With any program that's as powerful as Gong, there's always going to be the danger to run into "noise", or information that's provided that isn't necessary. Gong typically does a good job of limiting the noisy data, but now and then I'm presented with information that isn't helpful to me keeping track of my pipeline or optimizing my conversations.
What problems is the product solving and how is that benefiting you?
Managing pipelines is always difficult from a leadership and a sales rep perspective. Gong helps solve the pipeline management problem by allowing me to very rapidly understand the health of my team's pipeline, while also providing optimal strategies for moving deals down the funnel.
User friendly - so helpful to learn from our customers!
What do you like best about the product?
Gong is super easy to navigate and the search functionality is top notch!
What do you dislike about the product?
haven't found any downsides yet of working with Gong
What problems is the product solving and how is that benefiting you?
As a customer marketer, I am using Gong to listen to customer calls and understand our customer use cases better and to identify champions who could become advocates for us.
Gong is Awesome!!
What do you like best about the product?
I love how easy it is to access conversations with clients, and surface up the important details that I may have missed in client or partner calls. I also LOVE listening to Sales & other Account Manager calls to learn something new, and grow as a CSM.
What do you dislike about the product?
The search function can be a little tricky sometimes as it leads me to a page that doesn't list out a call with a particular client, or internal member. Instead it leads me to have to navigate to a search manually for the call / client / internal partner I'm looking for.
What problems is the product solving and how is that benefiting you?
Using Gong allows a meeting host to focus on the meeting and the conversation being had instead of multi-tasking by taking notes. It mitigates the distraction aspect of a meeting that I've experienced at other companies that don't use Gong.
Gong has been extremely helpful to stay on top of deals!
What do you like best about the product?
The deal board has been the most helpful as it shows engagement and flags if things were not discussed during the demos.
What do you dislike about the product?
I do not have any dislikes, Gong has been extremely helpful!
What problems is the product solving and how is that benefiting you?
Gong is solving ways to improve our sales process by showing sales stats like patience, engagement, and average talk times.
Excellent video recording and note capture software
What do you like best about the product?
Perfect for quickly reviewing meeting notes, or for sharing entire presentations with customers and coworkers. Gong has significantly improved my day to day work life.
What do you dislike about the product?
The AI will not always capture the correct words, so sometimes it's difficult to read the transcription of the calls, but I'm sure that will continue to improve over time.
What problems is the product solving and how is that benefiting you?
As an Implementation Lead I often need to review what has happened with a customer during the sales cycle to be fully prepared once they are passed on to me for the onboarding phase - Gong lets me review all of the past conversations with a customer at double speed to ensure that I'm up to date on everything. I can also record all of my onboarding and training sessions and send them directly to the customer so that anyone who was absent for the meeting or wants to review certain elements of what we went over on their own time is able to do so.
Great Insights on Calls
What do you like best about the product?
I love the data points such as percentage of time speaking vs the prospect, also the follow up action reminders
What do you dislike about the product?
Not much to say here- its a great tool that has been helping significantly
What problems is the product solving and how is that benefiting you?
Helping to improve how I go about my product demos/client calls through real world data points
Gong
What do you like best about the product?
Just the ability to go back and listen to calls
What do you dislike about the product?
Nothing to dislike regarding this platform.
What problems is the product solving and how is that benefiting you?
Not sure what they are solving, but I like the platform as is
Great insights for pipeline health
What do you like best about the product?
In the day-to-day, being able to immediately share a recording of your meeting with your prospects is great, but the power comes after. Searchable transcripts provide a great tool to recall your previous conversations and quickly find things you've forgotten. Trackers and Deal Dashboards help to automate this and save you from manually hunting.
What do you dislike about the product?
The biggest issue is not having a real-time sync with Salesforce.
What problems is the product solving and how is that benefiting you?
Meeting recording and deal insights help us with the things I highlighted above, along with call coaching across the team.
Clear connection and easy to share with team members to listen to the conversation with clients
What do you like best about the product?
Being able to go back and listen to complicated scenarios for our client
What do you dislike about the product?
Nothing that was an issue. Other than the recording initially that announces Gong. If it was just a notification (writing) instead of the narration that would be easier.
What problems is the product solving and how is that benefiting you?
When team members are unable to make calls, it's nice to be able to have them listen to the conversation before reaching out to clients or other team members.
Gong is an excellent service for training and review
What do you like best about the product?
the ability to share relevant content
ease of use
reminders from gong that meetings are upcoming
ease of use
reminders from gong that meetings are upcoming
What do you dislike about the product?
The transcriptions aren't great
gong as a guest in the zoom window
having to invite gong
If I have a last-minute meeting sometimes gong isn't prepared to join
gong as a guest in the zoom window
having to invite gong
If I have a last-minute meeting sometimes gong isn't prepared to join
What problems is the product solving and how is that benefiting you?
I have the ability to search teammates content for training and onboarding
This helps me lean without being intrusive
Ive been more productive because I can watch in my own time
This helps me lean without being intrusive
Ive been more productive because I can watch in my own time
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