Gong
Gong.ioExternal reviews
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Gong is great
What do you like best about the product?
I love how it picks up on certain things said on a call and allows you to jump into that specific segment
What do you dislike about the product?
The UX interdace can be a little bit more user friendly
What problems is the product solving and how is that benefiting you?
it helps with call listening
A Modern Tool for Modern Sellers
What do you like best about the product?
Gong is an incredible tool for reviewing the hard work that you put into your calls. Not only can you listen to your calls, but their interface is smart enough to detect topics of interest such as:
- conversation topics
- % of time spent talking by person on the call
- follow ups
- text transcripts
- and more!
This tool has helped me realize where my natural strengths lie on a call, while also helping me work on my weaknesses. This software makes me better at my job, and for that I give it 10/10.
- conversation topics
- % of time spent talking by person on the call
- follow ups
- text transcripts
- and more!
This tool has helped me realize where my natural strengths lie on a call, while also helping me work on my weaknesses. This software makes me better at my job, and for that I give it 10/10.
What do you dislike about the product?
I don't have many bad things to say, but one area that I've suggested feedback is around templated feedback. I personally operate well under a repeatable system/expectation, so something as simple as a built-in "report card" would be great to consistently self-review.
What problems is the product solving and how is that benefiting you?
Gong is solving for my problems in executing a consistent and repeatable sales cycle. Their feedback has helped me with identifying areas of opporutnity within my calls which has allowed me to take a deeper analysis of the subtext that occurs during conversation.
Helps to learn the products we offer and be able to review what we can improve on.
What do you like best about the product?
Being able to watch others pitch the product, picking up product knowledge, and the sales techniques they use to improve my own. It's also nice being able to share videos with customers so they can share it with the decision makers.
What do you dislike about the product?
I don't like being watched by others on my performance. It adds pressure as I feel like I'm being micromanaged and everything I say is being scrutinized. I also don't like to hear myself talk.
What problems is the product solving and how is that benefiting you?
It's solving the lack of product knowledge by watching others demo the products. I also have a gap in how I present, so being able to watch others that do it well is very helpful.
Easy access and great speech to text feature
What do you like best about the product?
Call tracks, speech to text and call recording with the scripts and ease to share specific sections of a scripted conversation internally and externally with customer
What do you dislike about the product?
It's hard to get Gong in google meetings manually, I haven't seen an option to do so, it is only done automatically but sometimes it doesn't join a call/meeting
What problems is the product solving and how is that benefiting you?
Call tracking and management. Easy to ready accurate speech to text feature for my team and the leadership team, it helps with quality purposes related to calls
My Experience with Gong for the Past Year
What do you like best about the product?
The best thing about Gong is the ease of use. I can quickly search past calls whether I was in attendance or not, and share them with others if needed very quickly.
What do you dislike about the product?
Nothing to dislike in my opinion. Main thing for any software is ease of use and this is easy to use.
What problems is the product solving and how is that benefiting you?
It solves the issue of potentially missing vital information in a meeting that impacts your job. I take notes at times but when I do it can be hard to keep up pending how much info is being shared in the meeting. Gong removes the need to try and remember and capture everything during a meeting because you can go back anytime and relisten to the conversation and skip through to the parts you need to hear.
Gong makes coaching and feedback seamless for sales teams.
What do you like best about the product?
Gong is a quick and easy way to make sure every call is a coaching call. I love that I can hear what my coworkers are doing, and learn from them.
What do you dislike about the product?
So far I haven't really come across anything I don't like. The tool does what it says it will, and it's become a must-have for sales teams.
What problems is the product solving and how is that benefiting you?
Gong makes coaching with your manager and team very easy. Rather than listening to call in real time together, we're able to do it async and leave feedback through the Gong platform. It really makes everything easier for everyone.
Really Nice tool, even in Europe - great CRM integration and capabilities to work with Zoom
What do you like best about the product?
Really enjoying Gong in Europe, much lik
What do you dislike about the product?
e the annotation, in particular during Legal Framework and Closing Deal calls to capture what the intent is, CRM integration and Zoom are a huge plus. We would like to see multi-org support and also additional languages, so one point less for this. Otherwise quite cool for Engagement in Sales workflows
What problems is the product solving and how is that benefiting you?
Closing Deals, Evidence and Annotation on fast-moving Deals and Opportunities in b2b saas - so recommend this for people capturing MEDDICC scoring as well , with many small deals in velocity
Amazing software with exceptional quality and detail
What do you like best about the product?
Gong allows us as a company to listen back and view details we might have missed in the initial call or discovery. It is an exceptional tool that allows us to track and stay ahead of KPI's.
What do you dislike about the product?
Really nothing to complain about Gong, the user interface is amazing and there is nothing that needs to be changed. Gong has been an exceptional tool. No complaints
What problems is the product solving and how is that benefiting you?
As mentioned previously, Gong allows us as a team to go back and listen to details we might have missed in the initial call. It also allows us to track and measure what stage a deal is at.
Seamless recording with great analytics
What do you like best about the product?
Easily able to view call recordings, review analytics like talk time (and it gives you actionable feedback), and access a searchable transcript
What do you dislike about the product?
Only thing I can think of is the fact that it starts recording immediately when you join. I suspect that's user error on my part though.
What problems is the product solving and how is that benefiting you?
Note taking during a call, looking back on what was discussed during a call (quickly finding info thanks to the searchable transcript), seeing call analytics
It gives you a chance to listen to your calls.
What do you like best about the product?
The most helpful about Gong is that there is a scoring page where the Teammate has the chance to score the calls that she/he did. only by searching the Facility name you can trace your call and have it listened to reflect what you did.
What do you dislike about the product?
What I dislike about Gong is that the Inbound call was not recorded if the phone number that the customer was using is not registered to the sales loft. So it was hard to trace the call and check the script that you did.
What problems is the product solving and how is that benefiting you?
it would be the script. While you listened to the call you have, you also have the chance to look out at the script and check your grammar and the questions on how effective it was to the call.
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