Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Self-Evaluation for the Cold Caller
What do you like best about the product?
Not only can you listen to all of your calls through Gong but it also breaks it down for you in a very detailed way. You can see when you or your employees are moving the conversation along or just using filler words and more.
What do you dislike about the product?
Some states do not allow recording which is not Gong's fault. Other than that it is a great product.
What problems is the product solving and how is that benefiting you?
The only way to truly self-evaluate cold calling is if you have the recordings. Everything from using the right tone, pitch, and rhythm to making sure you are asking the correct questions.
Recommendations to others considering the product:
Use it often!
GONG makes your Life easier!
What do you like best about the product?
How I get my calls all recorded and can analyze the whole conversation.
What do you dislike about the product?
Takes a little while after the call to get the transcript of it. I wish it was faster.
What problems is the product solving and how is that benefiting you?
I can go back to all my calls whenever I need and I can see what clients I need to touch base with first based on their ARR - among other benefits.
Simple + effective coaching platform
What do you like best about the product?
Ability to filter for terms and phrases.
What do you dislike about the product?
Very little! Transcript inaccuracy mostly
What problems is the product solving and how is that benefiting you?
Gong is enabling me to learn from best practice across my team, and understand how to effectively communicate with my clients
Recommendations to others considering the product:
Take the time to attend onboarding
Have to keep getting better, can't do it without Gong!
What do you like best about the product?
Ability to review calls with text written out and time spoken is key. It provides me a chance to really dig into my pitches and figure out how to best present to get opps down the pipe.
What do you dislike about the product?
Something Gong cant control, it takes a lot of time to run through calls again and again. Going through my own along with other colleagues and providing coaching and feedback is time consuming. Being able to speed up calls helps a bit, having the text out is great. I think Gong has attacked the problem best they could and make it as easy as I could possibly imagine for these tasks.
What problems is the product solving and how is that benefiting you?
Consistent growth and development. Figuring out what I can do differently in my sales process to improve conversion rates across the sales cycle. It also helps with notes and going back to check what the prospect said and get accurate notes for follow up.
Recommendations to others considering the product:
If you have nothing in place like Gong, you absolutely need it. NO brainer.
Great application!
What do you like best about the product?
Gong is an amazing tool, where in my role it is great to add resources for colleagues
What do you dislike about the product?
1 thing i believe needs improvements, would be that when you import content, you are able to name 'caller 1', 'caller 2', etc. Making imports more user friendly
What problems is the product solving and how is that benefiting you?
Provides a platform to share and comment on recordings that support our training
Recommendations to others considering the product:
improve imported videos
Gong has been a great way to really understand customer needs
What do you like best about the product?
Using Gong to revisit calls as both prep for next touchpoints, as well as to share great questions and feature requests with our product teams has been great. Having full recordings of calls has been very helpful for self-improvement, and makes it very easy to bring teammates up to speed.
What do you dislike about the product?
The analytics and coaching, as well as the transcripts, are very hit or miss - I find sometimes the tool inaccurately lists who said what.
What problems is the product solving and how is that benefiting you?
Gong improves call performance, enables a full view of customer needs and concerns, and increases productivity across the team.
Recommendations to others considering the product:
It's an invaluable tool for our day to day work!
Usability is great
What do you like best about the product?
that you can get insights from other rep calls and learn from what they are doing. I think the added features of seeing who is talking and for how long is also a good insight.
What do you dislike about the product?
nothing in particular. i havent used it enough to really find a fault in it.
What problems is the product solving and how is that benefiting you?
missing the office aspect of overhearing people and their sales pitches and talk tracks. This makes me a bit more aware of what my counterparts are doing.
Recommendations to others considering the product:
.
Gong has been a great tool.
What do you like best about the product?
The transcripts are great I trust them for note-taking. It lets me focus more on the client. Also, the deal tracking is great nothing slips through the cracks.
What do you dislike about the product?
So far the only thing I don't like is the voice recording that announces that the call is being recorded. I wish it was not so computer sounding.
What problems is the product solving and how is that benefiting you?
Deal tracking. Call transcribing
easy to use
What do you like best about the product?
I like that GONG is really user friendly
What do you dislike about the product?
it is hard to change the text or the name of the person in the call - if there has been a mistake
What problems is the product solving and how is that benefiting you?
our whole team is getting better at making calls and making sales
Take your team calls to the next level
What do you like best about the product?
Allows you to listen to all the calls from your team, and uses AI to look for key topics and areas that they need to improve. You can use call transcripts to avoid note-taking so your reps focus on what matters most: the customer.
What do you dislike about the product?
Integration with your current systems can get a bit tricky. Also for reps that have bad habits, implementing the tool can produce a negative sentiment about how their work is going to be evaluated.
What problems is the product solving and how is that benefiting you?
It helps us greatly in Sales Enablement because you can share easily with your new hires how good looks like with real-life examples. You can listen to calls that target a particular pain point your team is currently having and monitor if they are improving after a coaching session.
Recommendations to others considering the product:
Make sure all your systems, CRM, email services, etc are compatible with Gong so you can use it to the fullest potential.
showing 2,081 - 2,090