Gong
Gong.ioExternal reviews
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The Benefits of GONG :
What do you like best about the product?
This tool give you real-time experience to learn listening to your colleagues how they approach roadblocks from customers or challenges that may occur. If oi can not attend a meeting you can always go back and listen to the meeting on GONG. you don't need a write-up from a colleague. I highly recommend this tool is the best I've seen in a long time
What do you dislike about the product?
The only challenge is that if there are multiple calls they are not all in the same area it's dates so you might have to hunt around for follow-ups
I would love to see them all connected together.
I would love to see them all connected together.
What problems is the product solving and how is that benefiting you?
1st it solves for training salespeople and engineers and leadership as to any gaps in the employee or where they can help the coach to succeed. It also helps sales reps if they can't attend the actual call they can go back and listen and offer additional support to the client.
The Virtual Assistant you didn't know you needed
What do you like best about the product?
I like that you can review all recorded meetings including any screen sharee and any shared chats & links (only on zoom though, not yet on google meets).
What do you dislike about the product?
The announcer is loud and oftentimes talks over a conversation.
What problems is the product solving and how is that benefiting you?
Tagging action items and creating snippets is pretty useful. It's also great for creating video-recorded tutorials and workshops to share later.
Very useful app!!
What do you like best about the product?
I'm new in my role and Gong allows me to speed up my training by hearing previous calls that cover similar topics.
What do you dislike about the product?
Honestly, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Improved training effectiveness, maintaining a library of topics.
Forget shadowing calls
What do you like best about the product?
The best part of Gong is being able to shadow the orgs best content. For us, we have several great calls saved to represent the entire sales cycle, verticals, and specific technologies mentioned. Gong creates a self-sufficient training and enablement portal for reps to consume content with ease. You can download the Gong app and listen to calls similar to the way you can listen to a podcast. Brilliant!
What do you dislike about the product?
Only thing that could improve (and I'm sure it will over time) is the transcripts. Would love to be able to copy and paste portions of the call without fear that the AI isn't perfect. Other than that - no other downsides! There are so many functionalities that cover all areas I need.
What problems is the product solving and how is that benefiting you?
Listening to my organizations best practices and hearing it multiple times over from different people and with different styles. Gong helps me learn at my own pace and pick up where I left off.
Recommendations to others considering the product:
It is useful if you are looking to avoid the "lone wolf" mentality in your sales org.
So helpful for anyone in or adjacent to sales.
What do you like best about the product?
Recordings are automatically uploaded and stored for external calls throughout the org. Having that repo is so helpful when I need to review any calls, either mine or my peers.
What do you dislike about the product?
I wish that external emails weren't sent without my knowledge because I don't appreciate sending clients with auto-reminders.
What problems is the product solving and how is that benefiting you?
I need more context when I speak with a new prospect, and that prospect has a lot of touch points wiht different people, and gong lets me provide a better experience by recording the calls and giving me auto access to them.
I like Gong!
What do you like best about the product?
I'm using Gong at an accelerated rate. I love being able to review action items from any meeting.
What do you dislike about the product?
The transcription makes errors sometimes.
What problems is the product solving and how is that benefiting you?
I can't forget what I hear in meetings now.
Very Insightful
What do you like best about the product?
I like that you can be able to go back and listen to calls. This is helpful because it allows room for coaching and improvement. Also, the tool allows the calls to be automatically recorded so that's convenient
What do you dislike about the product?
I have yet to use gong for a long time, but it would be great if the calls could be sorted by team, and also individually so that if you want to listen to calls by specific team members you can easily go back and forth
What problems is the product solving and how is that benefiting you?
Being able to go back to calls and listen to them for coaching purposes
Compliance training and ensuring that they're following call procedures
For legal purposes to go back should there be any misunderstandings
Compliance training and ensuring that they're following call procedures
For legal purposes to go back should there be any misunderstandings
Recommendations to others considering the product:
I would say give it a try, it helps record those vital conversations
Love It!
What do you like best about the product?
Love how calls have both the video as well as a written transcript. Makes it super easy to go back and review calls and clarify information. Also makes it easy to go back and learn.
What do you dislike about the product?
Hmm. There really isn't much. Just have to wait for the call to be analyzed before being able to share it. But that's life.
What problems is the product solving and how is that benefiting you?
Gong is solving several problems. Learning is easier with Gong. Reviews are easier as well. And they can be done on our own time. My manager doesn't have to be on my call to give me pointers.
Data Driven Sales Technology
What do you like best about the product?
Gong gives me the ability to validate that the entire sales organization is aligned around our new sales methodology that we recently introduced, MEDDICC.
What do you dislike about the product?
In order to get the full value out of Gong there is another portal to log into and look at, but they mitigate this with Slack and email notifications, etc.
What problems is the product solving and how is that benefiting you?
Gong is helping RetailNext pivot into a data-driven sales organization. We use it for onboarding and ongoing enablement, as well as reinforcing behaviors tied to MEDDICC such as ensuring access to power, developing Champions, and uncovering decision criteria and success metrics for key deals.
Recommendations to others considering the product:
Gong is a powerful part of a growing sales organization's technology stack. It's uses go beyond conversation intelligence into the areas of onboarding new reps, ongoing enablement for playbooks, seller skills for excellence, and forecasting with context and data.
Never knew I needed this until I had it
What do you like best about the product?
The ability to search transcripts of my calls,
What do you dislike about the product?
Not easy to add Gong after the fact. Takes a little time.
What problems is the product solving and how is that benefiting you?
Tracking of calls, to aid with training, etc.
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