Gong
Gong.ioExternal reviews
6,511 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My favorite call intelligence tool
What do you like best about the product?
Easy UI/UX. Good search functionality, especially in the web interface.
What do you dislike about the product?
It's not as easy to do certain things on the mobile app. Two things I always go to web to do are filtering search by participant (because SEs never own the call), and and if I'm creating folders I only do that on the Web app.
What problems is the product solving and how is that benefiting you?
An easy way to find calls that will help me be better at my job and/or review my own calls so I can be better.
Recommendations to others considering the product:
Compare the UI/UX to Chorus. If simplicity and ease of use is number 1 consider gong.
Amazing sales insight to get all those low hanging fruits
What do you like best about the product?
Funnel analysis. Gong outlines every deal that requires immediate attention. We did not buy it for that, but the data it gives is very actionable!
What do you dislike about the product?
There's a lot to configure, so it's really time-consuming to make the most of it. We get an ROI from the start, but I still feel we leave some on the table.
What problems is the product solving and how is that benefiting you?
it records calls, analyses funnel interactions and helps coach account executives to improve their closing rates.
One of the most useful tools for sales reps
What do you like best about the product?
Helpful blog resources w/ sales tips and strategies
Easy to navigate and intuitive UI/UX
Breaks out audio file into individual tracks
Easy to navigate and intuitive UI/UX
Breaks out audio file into individual tracks
What do you dislike about the product?
Transcripts aren't as accurate as I'd like
What problems is the product solving and how is that benefiting you?
Note-taking is easier
Reviewing calls in detail to determine strengths and pitfalls
Reviewing calls in detail to determine strengths and pitfalls
Great tool for development & learning
What do you like best about the product?
I like reviewing my calls & finding out where I can get better. It is also clutch for going back and taking notes I may have missed.
What do you dislike about the product?
I haven't found something I dislike about the product.
What problems is the product solving and how is that benefiting you?
I started a new position over 2 months ago, and I feel that Gong has helped my skills develop much quicker than traditionally.
Gong is amazing and puts a new spin on constructive feedback!
What do you like best about the product?
I have never used Gong before and from day one, this has been an incredible tool for training and being able to review calls and Zooms. The level of insights you can tap into (stats, visuals, feedback) are what you might get from a manager, but honestly, I trust the algorithm because it is somewhat less biased and gives you far more data than a human being could calculate in such a short period of time.
What do you dislike about the product?
Nothing so far! Gong has shown me the information I did not even realize I needed. I do have privacy concerns, but that's probably a settings feature I can fix.
What problems is the product solving and how is that benefiting you?
Gong shows me how many filler words I use (too many). I can see and hear my past calls and my colleague's calls to learn techniques for improvement or to see exactly how to model future calls.
Recommendations to others considering the product:
Don't wait...just start using it for your sales and client success teams!
Great training tool for onboarding employees
What do you like best about the product?
I use the transcript feature the most, as I shadow coworkers.
What do you dislike about the product?
Nothing so far. Sometimes it logs me off and doesn't jump back to where I am. And I wish there was a 50/50 screen between transcript and video, because I have to frequently switch back and forth.
What problems is the product solving and how is that benefiting you?
I can get to be on the call with the best employees at my company, and learn from them. It helps de-mystify the process of getting on sales calls.
Good library for reference
What do you like best about the product?
Searchable library; TRANSCRIPTS! Seeing different reps approaches to calls. Ease of use in finding categories of calls. Haven't used a competitive offering except zoom recordings (or worse, public web recordings.
What do you dislike about the product?
Lots of wait and hold time at beginnings of calls; wish this could be edited out. would be too time consuming to edit every call, so not much to be helped.
What problems is the product solving and how is that benefiting you?
Product education; objection anticipation.
User Friendly & Immersive.
What do you like best about the product?
- It allows me to capture everything I need.
- Accurately depicts transcript.
- Accurately depicts transcript.
What do you dislike about the product?
- Occasionally there's a small buffering time but this is very negligible.
What problems is the product solving and how is that benefiting you?
It allows me to focus on my talk time vs customer talk time & helps me realise the topics I need to focus on. It makes me more efficient.
Recommendations to others considering the product:
Definitely get on board
Exceptional Product
What do you like best about the product?
I see Gong as being an absolutely invaluable tool in my day-to-day work and I don't know how I'd do my job without it. Gong is intuitive, has a beautiful design, excellent technology and really provides the transparency I need across my customers, cross-functional partners and team members. I see Gong as a must-have within a SAAS software stack.
What do you dislike about the product?
Very little, sometimes it doesn't pick up my Irish accent in the best way :)
What problems is the product solving and how is that benefiting you?
Full visibility across prospective client base, current client base, and cross-functional teams. I find it invaluable when working with some of my companies biggest clients, ensuring we're totally across every aspect of their relationship with us.
Recommendations to others considering the product:
Bring it on board
Excellent Tool to improve call qualities
What do you like best about the product?
1) Intuitive interface
2) Allows us to create libraries with our best calls
3) Allows agents to search for calls from their team members which facilitate the shadowing sessions.
2) Allows us to create libraries with our best calls
3) Allows agents to search for calls from their team members which facilitate the shadowing sessions.
What do you dislike about the product?
1) It doesn't have a real-time recording
2) The transcript is not the best yet
3) It's not easy to send a call link to agents
2) The transcript is not the best yet
3) It's not easy to send a call link to agents
What problems is the product solving and how is that benefiting you?
1) Shadowing sessions
2) Flexibility to listen and save good calls and bad calls for further analysis and take action
3) Insightful activity breakdown
2) Flexibility to listen and save good calls and bad calls for further analysis and take action
3) Insightful activity breakdown
showing 2,101 - 2,110