Gong
Gong.ioExternal reviews
6,511 reviews
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High Quality - Incredibly User Friendly
What do you like best about the product?
The UI is simple and very helpful when coaching, reviewing interactions with potential clients/clients, and sharing that same information. I've used a number of revenue intelligence platforms throughout my career but Gong is the best, hands down!
What do you dislike about the product?
I do wish the AI was further advanced but it's developing more and more. There isn't really anything I dislike about Gong. I guess I would like to have regular training sessions with my teams, to improve product knowledge.
What problems is the product solving and how is that benefiting you?
We can dig into what different markets are facing in terms of supply and demand. Gong gives us the ability to review everything from where someone is in the process to how invested they are in our agreement, at any given time.
First months using Gong, valuable resource
What do you like best about the product?
I like quick google event populating when setting u a meeting, auto-recording, analyzing, transcribing all that is said for easy use
What do you dislike about the product?
Ability to translate to different languages would be very useful but not needed
What problems is the product solving and how is that benefiting you?
Sales and Customer Success. meeting integrity and collaboration
Recommendations to others considering the product:
n/a
Helps me in my work environment to understand my advertisers 10x more than I would from just notes
What do you like best about the product?
Gong records all meetings not to just help me protect myself in my job role but also to help me.
What do you dislike about the product?
I don't dislike anything about gong it has been extremely helpful.
What problems is the product solving and how is that benefiting you?
More to it than just reading notes from past calls I can relisten.
Great product
What do you like best about the product?
Gong offers playback of meetings and sales conversations that can be shared internally and externally. It's incredibly useful to review your sales conversations, and pick out key items that you may have missed in real time.
It's great to search for key terms and share snippets of meeting with colleagues and/or customers
It's great to search for key terms and share snippets of meeting with colleagues and/or customers
What do you dislike about the product?
It's a strong product. The auto transcript function is not 100% accurate- but that's probably because of my accent. Some improvement on this would be great.
What problems is the product solving and how is that benefiting you?
Gong helps me (as a sales rep) to review my own calls and those of my colleagues. This is very helpful to improve on messaging, and to share best practise. It's also helpful to ensure i don't miss any actions i've agreed, and i can also share snippets of the call with prospects & colleagues
Recommendations to others considering the product:
It's a very strong product. I've used Jiminy in the past which is also good, but Gong offers better features and deal tracking.
Gong is the best for learning from coworkers!
What do you like best about the product?
I love that you can listen to calls after the fact, and can easily skip through sections that are not relevant based on who's talking, etc.
What do you dislike about the product?
Nothing so far! I definitely don't look at all the data since there is SO much about each call.
What problems is the product solving and how is that benefiting you?
It's so valuable to learn from the experiences of my coworkers, especially as a new employee! Being able to do that and navigate to certain types of calls, people, etc. makes it a must-have tool.
Gong Review
What do you like best about the product?
Gong is very helpful for training in my current role. I am able to review different topics and sharpen my skills by learning from my peers. I can do this on my own time and the website is super easy to use.
What do you dislike about the product?
I haven't found anything I dislike about the system. Keep up the great work!
What problems is the product solving and how is that benefiting you?
Gong solves the problem of time efficiency. Instead of managers taking a lot of time out of their day to go over training, they can assign materials and follow up. It allows for the best possible way to learn products as well real-life scenarios from people within your company.
Recommendations to others considering the product:
Get the product, it will help with training newer employees
Awesome for QA and also to just see what happened on a call quickly
What do you like best about the product?
I love both the timeline and the transcript.
What do you dislike about the product?
I'd like to see it integrate with our SalesForce and Gainsight platforms.
What problems is the product solving and how is that benefiting you?
Seeing what really happened on calls before mine with partners.
Gong has allowed me to get up-to-speed as a new rep quickly.
What do you like best about the product?
Being able to listen to calls of top perfromers at the company.
What do you dislike about the product?
Need to spend more time in the platform. There are a lot of features I am probably not taking advantage of because I don't know they even exist.
What problems is the product solving and how is that benefiting you?
I'm a recently hired rep and have used Gong through onboarding to get up-to-speed and learn techniques from top performers.
Super Useful Tool!
What do you like best about the product?
I like how you can easily tag people for feedback and search for calls easily. The analytics are very helpful as well (i.e. knowing how much I'm talking vs. the prospect and keywords throughout the call. I also love the ring central integration to record calls.
What do you dislike about the product?
This isn't really a gong issue, but if the meeting ends up being at a different time or we have to hang up and try again due to zoom or airpod issues, gong gets kicked out and can't record the call.
What problems is the product solving and how is that benefiting you?
Gong helps us stay on top of our methods and make sure we are providing our customers with the things they need to succeed. We can reference back in case we aren't confident without notes and continue to receive feedback from our peers. In my training, gong was so helpful in providing me with real, live examples of what my calls should look like.
Great onboarding
What do you like best about the product?
The possibilities it offers and the usability
What do you dislike about the product?
It's time consuming and we had some bugs.
What problems is the product solving and how is that benefiting you?
Being able to go back to the demo and client interaction, better note taking.
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