Gong
Gong.ioExternal reviews
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I use Gong for training
What do you like best about the product?
I use gong to watch colleagues demos, i can fast track the recording and skip to my colleagues talking
What do you dislike about the product?
I'd like to see the transcript and screenshare at the same time
What problems is the product solving and how is that benefiting you?
It helps me get up to date demo examples so i can learn
An all around awesome platform
What do you like best about the product?
All of the data analytics given by Gong in regards to buyers forecast
What do you dislike about the product?
Lack of support for transcription in Hebrew or a multiple language conversations
What problems is the product solving and how is that benefiting you?
Show me exactly what I'm missing to get a buyer more involved and closed.
A very insightful, efficient, and powerful tool
What do you like best about the product?
The best part of the GONG tool is the topic search and annotations feature, one can look for a certain topic or word that was exchanged on the call.
What do you dislike about the product?
Nothing in particular but one thing i would suggest is the option of specific date range instead of a timeline.
What problems is the product solving and how is that benefiting you?
Since auditing calls and monitoring the quality of the function is my job, the tool has made my process much more efficient and easy. It helps me find a specific topic in the call and i can add calls to libraries to use them for future purposes.
Recommendations to others considering the product:
If you want to optimize your process of work and make it more efficient then i recommend Gong.
Better than I remember!
What do you like best about the product?
Love the stats and the ability to "listen later" on my mobile device. Speeds up onboarding by having access to so many calls, allowing me to hear real-world conversations. Way better than role-playing calls with colleagues.
What do you dislike about the product?
I'm really impressed overall. My biggest complaints are actually pretty small. 1) I wish the iPad app would show in landscape mode. 2) I wish there were more sorting options for "Listen Later" calls (like sort by last added to my queue so I can find them - right now it sorts by call date I believe. 3) I wish it would keep my place in a call that I've started listening to. Sometimes I start on the computer but want to be able to pick up where I left off when I'm on the go or changing devices.
What problems is the product solving and how is that benefiting you?
As someone who recently joined a new company, the ability to listen to so many calls has really helped my onboarding experience and has probably shortened it. Being able to listen to various styles from my colleagues, especially those that have been here much longer and are true aces, is extremely useful and convenient. Shadowing calls by joining the meeting is how it's normally done and that can be a bit of a distraction for the other participants. Being able to listen to a call at any time (and as many times as needed) is much better for all involved. Also, being able to go back on my own calls and re-listen to what was said or how it was said is useful for those times when I can't make sense of my notes.
Recommendations to others considering the product:
It helps you up your game and is super valuable!
Best platform to "sharpen your saw" and improve your sales skills.
What do you like best about the product?
You can easily review your calls and demos and see analytics of how much you are talking compared to your competitors. It's also nice they give you follow-up tasks.
What do you dislike about the product?
Filter service can be easier. It took me a second to find where I could search through all my calls. I tried the library at first. Overall though I though it's still good.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of wondering how employees like me are doing on calls and business interactions. This gives a great way to monitor and improve the overall effectiveness of the employee.
Recommendations to others considering the product:
Take time to get become familiar with the Platform and you'll get the best results that way!
Gong Makes it Easy
What do you like best about the product?
Being able to see deals that are at risk, being able to collaborate with my manager on calls effectively -- I am new at Miro and this is a critical part of how our team continues to grow our skills.
What do you dislike about the product?
It takes a while for Gong to load... I'm not sure why. This is honestly a super small inconveniece, but whenever you navigate pages in Gong, it takes a while for the page to respond and allow you to type into search bars or interact with items on the page.
What problems is the product solving and how is that benefiting you?
Gong is helping us identify deals that are at risk, identifying areas for improvement in our discovery process, and keeping up with activity on deals that haven't been touched in a while.
Recommendations to others considering the product:
It's definitely the best sales call intelligence tool. I've used Dialpad, ExecVision, and Gong.
Future of CRMs
What do you like best about the product?
Call recordings, emails check, and the one-stop checklist for any sales person.
What do you dislike about the product?
The search button/results.
This often does not show the accounts/calls that one is looking for.
This often does not show the accounts/calls that one is looking for.
What problems is the product solving and how is that benefiting you?
being the one-stop guide to refer to all customer interactions.
Recommendations to others considering the product:
Good tool.
Gong has been pinnacle in listening to calls and getting sales insights
What do you like best about the product?
Gong has consistently been the one app that my AE's continually praise for ease of listening to calls & tracking sales.
What do you dislike about the product?
Please provide a cheaper service option! Haha
What problems is the product solving and how is that benefiting you?
Ease of use in sales call recordings and insights
Recommendations to others considering the product:
Just Do It! So worth it!!
Simplify Your Life
What do you like best about the product?
Gong makes building call libraries easy! When onboarding, this is beyond helpful. Before Gong I was doing this manually. With Gong, I can search on keywords, isolate snippets, and create scorecards to use in specific scenarios at specific times to capitalize on the area of focus or opportunity for any person on my team. It makes it easy to work with larger teams and scale teams as well. The alert emails tell you everything from missed opportunities, strong calls, to what you're missing in your pipeline (what you don't want to miss) . The technology is great, but what's truly special about Gong is their team and their commitment to your success. I've had team members brainstorm my team goal challenges, which is completely outside of their objective to teach me how to use the tool. You can't go wrong with this company - So much to love!
What do you dislike about the product?
There isn't a lot I dislike about Gong. The transcripts sometimes pick up phonetic words which don't make sense singularly, but collectively it's fine. I just don't see how any sales team can be as effective without it.
What problems is the product solving and how is that benefiting you?
Gong has helped us to build stronger pipelines, identify our ideal client profile, get team members up and running faster, and helps us scale. They've been a dedicated partner, committed to our success as a business.
Recommendations to others considering the product:
Get it!
Great for listening to recorded calls!
What do you like best about the product?
I like how it automatically transcribes speech, and I can easily find key points in conversations it records
What do you dislike about the product?
I dislike actually using it in a meeting, it tends ot have issues and crash meetings.
What problems is the product solving and how is that benefiting you?
Allowing me to listen to recorded calls.
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