Gong
Gong.ioExternal reviews
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Powerful tool
What do you like best about the product?
Call transcriptions & key words! Really cool alert feature.
What do you dislike about the product?
Nothing at all to my knowledge! I'm not a primary user though.
What problems is the product solving and how is that benefiting you?
It serves as a record of calls as opposed to notes, which can vary a lot between people.
Gong - Use it
What do you like best about the product?
I like how there are bars that show who is speaking. Very useful.
What do you dislike about the product?
As an SDR, this isn't as useful as it would be for an AE. I see the value for an AE but SDRs don't need it as much as an AE would.
What problems is the product solving and how is that benefiting you?
We are human, we miss important details when having a conversation with anybody. The fact that we can get back to a conversation is important and necessary.
Recommendations to others considering the product:
If you're in a position where you need to go back and relisten to calls/conversations, use Gong.
Very intuitive
What do you like best about the product?
Many things like the transcription are accurate. The sound recording is excellent.
What do you dislike about the product?
We call Spanish-speaking people. The transcription doesn't work there.
What problems is the product solving and how is that benefiting you?
Giving my company keywords we use to sell the product we have.
Recommendations to others considering the product:
N/A
Captures accurate speech to text
What do you like best about the product?
The fact it can recognize what is actually being said during the meetings. Our company uses Go-to meetings and a lot of times, when we review the notes of what was said, it is just inaccurate
What do you dislike about the product?
I think the only downside I see in the product is the automated voice it uses. It is most times scratchy but after that part it does the job good!
What problems is the product solving and how is that benefiting you?
As mentioned before, I like the fact is can recognize the words coming out my mouth. I'm a soft speaker so the fact it detects the words with my voice is pretty great!
Amazing experience with Gong, definitely will refer
What do you like best about the product?
Snippets within the Gong software itself and also very convenient for comments/feedback etc.
What do you dislike about the product?
Nothing that I dislike about the Gong application
What problems is the product solving and how is that benefiting you?
Documentation, and creating a repository for future
Helpful insights and game tape to improve your craft
What do you like best about the product?
Being able to listen back to calls and pick up on things I didn't catch in the moment
What do you dislike about the product?
Some of the integrations or people for each deal don't connect
What problems is the product solving and how is that benefiting you?
Game tape for calls, ability to share and get feedback to improve, ability to share with customers to use for reference or if someone wasn't able to attend
0 to 100
What do you like best about the product?
Being onboarded remotely is tough. Seeing colleague's sales calls & internal sessions via Gong has helped ramp me up in only a few weeks.
What do you dislike about the product?
Only downside is sometimes customer are curious about the recording notetaker.
What problems is the product solving and how is that benefiting you?
Ramp time. I've been able to ramp up much quicker by seeing colleague's sales calls & even reviewing my own pitches.
Easy to Onboard!
What do you like best about the product?
I recently started a new role, and simply having the ability to listen in on calls made onboarding a breeze!
What do you dislike about the product?
The 'Notetaker' user in Zoom can be awkward at times. I wish we could eliminate it entirely.
What problems is the product solving and how is that benefiting you?
Easily record and share Zoom recordings.
One of the best tools for salespeople!
What do you like best about the product?
I love how easy it is to understand how long the AE and the customer have been talking, and how all calls and video calls interactions are saved on the same channel.
What do you dislike about the product?
Audio transcription almost never works correctly.
What problems is the product solving and how is that benefiting you?
To improve my pitch as a sales development representative I need a tool like Gong to watch the meetings I've booked for my executives.
It's an insightful tool
What do you like best about the product?
This is my first time donning the Customer Success hat and tbh I had no clue something like Gongf existed. Suer, there are call recording features even on Zoom but a tool that offers so much insight into the conversations and features to analyze and track conversations is exemplary
What do you dislike about the product?
I am still new to the role and working my way around it. So far I am not sure if I have complaints about the too. Oh yeah, I think ther are times when the call is scheduled to be recorded but Gong doesn't jump in. That can be annoying.
What problems is the product solving and how is that benefiting you?
I had this habit of remembering everything and not making a note of things. But being a CSM is challenging and you are often dealing with a multitude of things. And because I manage 30 accounts it is super challenging remembering details. Gong is really helpful, especially in scenarios where I don't have to remember minute details of the call. I can always revisit the recording.
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