Gong
Gong.ioExternal reviews
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Excellent for reviewing calls and sharing with colleagues.
What do you like best about the product?
Call recording & sharing & tagging action items from call transcript
What do you dislike about the product?
So far, I haven't found anything that I dislike, except the call transcribing could be a bit more accurate.
What problems is the product solving and how is that benefiting you?
Gong helps me stay sharp by being able to listen to my own calls and sharing them with colleagues for feedback.
It also tags my action items so I can follow up.
It also tags my action items so I can follow up.
Gong is the most multi functional sales tool!
What do you like best about the product?
I love Gong and use it daily as a Sales Account Executive. It so essential for learning a new role/tech at a new company by listening to the top reps calls. It's so help to be able to look back at my calls to learn from mistakes for growth or to help perfect my calls. The ability to share calls with leaders who are not able to attend a demo is so efficient for everyone!
What do you dislike about the product?
I wish the user interface was a bit more organized and intuitive.
What problems is the product solving and how is that benefiting you?
Professional development and being able to easily listen back to my calls in a siloed space!
Great software so far!
What do you like best about the product?
Tracking action items is my favourite feature. This feature keeps conversations flowing smoothly and naturally. I also love the statistics feature which has alloed me to hone my conversation skills.
What do you dislike about the product?
Speech to text is not perfect, but still a very useful product. I would also like to see a bit more integration with Salesforce granted I have not worked in depth on the analytics side of the platform yet.
What problems is the product solving and how is that benefiting you?
Gong allows me to refine my presentation skills with their qantitative feedback. I am more consistent with my presentation style and duration. It has no doubt increased my work efficiency.
Recommendations to others considering the product:
Definately worth a try!
Perfect for creating customer content
What do you like best about the product?
I love being able to look back at the recording of a call I've had with a customer and being able to easily use the transcript to help with customer content like case studies, testimonials, etc.
What do you dislike about the product?
Honestly, I haven't encountered anything that I don't like about Gong so far; Possibly just that I hadn't had the chance to use it before until I joined my current company.
What problems is the product solving and how is that benefiting you?
Gong is helping our marketing and sales teams to keep track of all of our various interactions with both prospects and customers. We rely heavily on the recorded content to help accelerate our deals, create additional content, and more.
Working with Gong allows us to quickly and effectively learn from experiences with customers
What do you like best about the product?
It is great to be able to watch recorded calls in high-speed
It's useful to leave comments for better future search, and specifically the tagging capability is important
It is very useful to be able to share recordings with clients
Automatic recording of Zoom calls is really helpful
It's useful to leave comments for better future search, and specifically the tagging capability is important
It is very useful to be able to share recordings with clients
Automatic recording of Zoom calls is really helpful
What do you dislike about the product?
Using Gong is expensive, so we have to think before giving access to more team members
Watching calls from the mobile phone is really hard, I can't ever actually watch the video but rather only listen to the audio
Watching calls from the mobile phone is really hard, I can't ever actually watch the video but rather only listen to the audio
What problems is the product solving and how is that benefiting you?
Gong helps us understand how customers use our product, and how they perceive it, so we can iterate.
For some clients, it also helps us understand what went well or not in the sales process.
For some clients, it also helps us understand what went well or not in the sales process.
Recommendations to others considering the product:
Use tags when commenting on calls
A must-have for SAAS companies
What do you like best about the product?
The ability to quickly find recorded calls between customers and colleagues is tremendously valuable. I can quickly catch up on what has been discussed and find relative portions of those discussions and not waste time reviewing portions that aren't relevant.
What do you dislike about the product?
Nothing is missing. It's a complete solution that has all of the key features you'd expect from enterprise software. My organization relies on it to help move our business forward.
What problems is the product solving and how is that benefiting you?
It provides you insight into each of your customer conversations, both through the sales process and with ongoing engagements. It helps our employees be more effective with their time in reviewing previous discussions.
Recommendations to others considering the product:
There is no better solution out there that I've tried.
Amazing sales tool
What do you like best about the product?
Very smart and easy to search for topics with conversations. You can search through old conversations and see transcripts of where you discussed certain topics. SUPER helpful for sales reps who want to re-listen to certain parts of the call to see if they missed any notes
What do you dislike about the product?
The timeline at the top is a bit of an eye sore, but it makes sense logically. Would be nice to have the video replay show the participants faces and reactions too
What problems is the product solving and how is that benefiting you?
It takes notes for me and allows me to review discovery calls prior to demos. It also speeds up onboarding of new reps since they can watch top reps do discos.demos
Gong is something I've never used before and is quite incredible!
What do you like best about the product?
I love having the ability to filter conversations by subjects or topics. The transcripts are super helpful.
What do you dislike about the product?
Honestly there really isnt anything I dislike or at least that I have come across yet.
What problems is the product solving and how is that benefiting you?
Having the ability to go back over past conversations and search through transcripts for discussed topics rather than just sifting through recorded calls.
Gong: The Tool You NEED for Progression!
What do you like best about the product?
their new ai features are vital for following up meetings and gathering necessary next step summaries
Really enjoying their new features
Really enjoying their new features
What do you dislike about the product?
nothing at all. gong has been working fantastic at the moment
What problems is the product solving and how is that benefiting you?
Gong is solving the main problem of forward progression and skill development when it comes to the sales team. We can review all types of calls to see areas of improvement along with celebrating our wins
Recommendations to others considering the product:
Give this software a Serious Consideration when it comes to developing efficient strategies for reviewing your work!
I would like more flexibility to organise my recordings
What do you like best about the product?
Easy to record with integration with outlook calendar
What do you dislike about the product?
- non flexibility to organise my recording (for example, I would like to group my recordings per client or per argument)
- I would like to avoid that my clients hear that noisy voice warning at the beginning
- I would like to avoid that my clients hear that noisy voice warning at the beginning
What problems is the product solving and how is that benefiting you?
- easy to register calls for mentoring, feedback, shadowing etc.
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