Gong
Gong.ioExternal reviews
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Plataform Very Intelligence
What do you like best about the product?
Intelligence of data for sales teams make good calls and feedback estruture
What do you dislike about the product?
Gong layout is not so user friendly, and, the listen call is slow.
What problems is the product solving and how is that benefiting you?
Call analytics and sales coach and listen to calls in real time without having to enter the call, helping with the more ghostly orientation of the sales rep
Gong helps broaden your perspective and learning
What do you like best about the product?
the platform is easy to navigate you can look at the screen as well as read the transcript if you didn't clearly understand a phrase or comment. Competitors don't have it broken down so easily
What do you dislike about the product?
i haven't found anything I don't like. If I do not understand something they have a great help section that provides videos and articles on how to do things. It's very user friendly to learn anything you need on GONG.
What problems is the product solving and how is that benefiting you?
I am new to the organization. We are growing and do not have a lot of formal training collateral. watching the Gong calls has helped me gain a better understanding on what to do and which screens to use.
Great platform for learning and development
What do you like best about the product?
I love listening back on calls to pick up insights I may have missed during the call.
What do you dislike about the product?
I don't think there's anything I dislike about the platform... At least to this point. I've been using it for 3 months now.
What problems is the product solving and how is that benefiting you?
Giving me the ability to record calls, go back in and gain feedback from colleagues (or myself) for things I can improve on.
Great business tool
What do you like best about the product?
I love that I can utilize Gong to review my calls with both a dictation as well as a video/audio recording. During my meetings, I take simple notes and then write down times during the call that I want to review. This gives you the ability to gain a greater understanding of the context that was discussed during the meeting.
What do you dislike about the product?
At this point, the only downside of Gong would be not using it for all of its features and capabilities. There have been a few times where I have found it a little difficult to track down the call that I am looking for but that has been rare.
What problems is the product solving and how is that benefiting you?
Gong is a quick way to review and ensure that you aren't missing the specifics that were covered during each business meeting. You have the complete written and audio file which you can listen to as well as read, allowing you to understand the context and intent of the call by playing back or reviewing the transcript multiple times. This has made it possible to provide a more in-depth follow-up with clients and not miss items that were discussed.
Recommendations to others considering the product:
Think outside the box of the many uses and the improved communications that can come from having every call/conversation at your fingertips.
Allows you to continually learn and therefore get better at your job
What do you like best about the product?
Can relisten to your calls, see what you did right and what you did wrong which allows you to continually grow.
What do you dislike about the product?
Nothing I dislike. Really can't find anything to fault
What problems is the product solving and how is that benefiting you?
It's allowing me to go back and listen to my calls and find mistakes which I otherwise wouldn't have been able to notice.
Recommendations to others considering the product:
Remember how important it is that employees grow and how you get better at growing in any role
Gong is amazing!
What do you like best about the product?
Gong breaks down what reps/clients are talking about, distributes talk, easy to review, analyse and learn from your mistakes. It's fully automated and no issues so far.
What do you dislike about the product?
First time had some issues with the calendar integration, but solved it.
What problems is the product solving and how is that benefiting you?
Can review calls, find relevant parts easily because it distributes the parts automatically.
Recommendations to others considering the product:
Go for it! Best tool of its kind.
Powerful tool for working remotely where potential meetings is not available
What do you like best about the product?
The nature of the tool is very powerful. It let me watch all the missing meetings again. Especially joining a company in a remote location
What do you dislike about the product?
It would be nice if there is a gong version running on ipad or iphone.
What problems is the product solving and how is that benefiting you?
It solves problems for people like me who join the company in a remote location and have never been physically in the office.
Easy to review and share calls, both internally and externally
What do you like best about the product?
Gong makes it incredibly easy to go back and review my calls with customers. I can easily find places in the call that I want to look back over. As someone who is doing a lot of training with customers, it's also really simple to share all or parts of calls back with my customers so they can review what we've covered in our meetings. I also really like the follow-up emails I receive from Gong that show me all of the places in the call where I said I would do something, so I can make sure I haven't missed any of my action items.
What do you dislike about the product?
I haven't found anything in the product yet that I dislike. I only gave it a 9/10 because I don't consider myself a power user who knows about all the features available and who can definitively say I love everything about the product.
What problems is the product solving and how is that benefiting you?
Keeps track of all of my calls. Makes it easy to find them, review them, and even find the particular spots in the call that I'm wanting to review. Also makes it easy to share them back with customers, especially those calls where we were performing some kind of training. I would say I am definitely more productive with this product because I don't have to spend a lot of time searching for my calls and then watching back the entire call to find the particular spot I was looking for.
Recommendations to others considering the product:
When sharing a call with external people I make sure to extend the number of days it is available.
Dramatically improved performance
What do you like best about the product?
The way it breaks down points throughout the call and categorizes everything so that going back it's easy and fast to find information etc.
What do you dislike about the product?
there isn't much I don't like. The platform so far has been great.
What problems is the product solving and how is that benefiting you?
The ability to find points in my performance that need to be addressed and fixed
Recommendations to others considering the product:
Give it a try. It is worth it!
Great coaching tool for a high volume environment
What do you like best about the product?
The ability to coach in the moment, while also using this to onboard and demonstrate best practises for new associates.
What do you dislike about the product?
Integration with other systems and update with AI note tools
What problems is the product solving and how is that benefiting you?
Managing a remote team. Mentoring and coaching in the moment in a virtual sales environment.
Recommendations to others considering the product:
Great investment
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