Gong
Gong.ioExternal reviews
6,511 reviews
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Reviewing Sales Calls
What do you like best about the product?
The ability to review sales calls for improving the quality of my consults and proposal meetings.
What do you dislike about the product?
Not able to see the comments from the quality assurance that goes to management.
What problems is the product solving and how is that benefiting you?
The benefits are allowing me to get more proficient within my sales calls, and ability to review for any additional information that I may need to put into Salesforce.
Game changer!
What do you like best about the product?
Ease of use! I can check my calls and also my teammates'. I can not only learn from my mistakes, but I can also learn from the wins (and losses) of my colleagues. The "stats" feature is amazing!
What do you dislike about the product?
There's not much to dislike. Maybe I have to log in every time.
What problems is the product solving and how is that benefiting you?
Fluidity, patience, articulation.
Great insights into client interactions
What do you like best about the product?
Once past the initial setup this is a really helpful platform to understand how you interact with clients. It's more than just a call recording software; it gives my team and me great insights into how we engage with clients, and ensures nothing slips through the cracks in your follow ups.
What do you dislike about the product?
The first couple of weeks of using Gong can be daunting but the team are always at hand to help. The AI had trouble picking up my team's accent but after a week or two, it had learned our voices and colloquiasms.
What problems is the product solving and how is that benefiting you?
- Cuts new employee onboarding and ramp time in half.
- Ensures reps do not miss a beat in their client follow up as you can recap your calls.
- 1:1 coaching
- Increasing overall sales performance
- Ensures reps do not miss a beat in their client follow up as you can recap your calls.
- 1:1 coaching
- Increasing overall sales performance
Helping my Performance Draggers with Actionable Insights
What do you like best about the product?
Library & Snippets helped me in enabling sharing of knowledge// Relating the trackers with my current data-driven KPIs to identify key learnings
What do you dislike about the product?
Ability to raise tickets for tracker creation
What problems is the product solving and how is that benefiting you?
My performance draggers are now upskilled using calls of my top gainers and I am able to do comparative coaching to upskill and get more revenue.
Recommendations to others considering the product:
Actionable Insights provided by Gong will reflect in the results immediately.
New to gong but I love it
What do you like best about the product?
I can read along with the call and it is easy to use.
What do you dislike about the product?
So far I have not experienced anything bad
What problems is the product solving and how is that benefiting you?
I am able to learn from peers from all over the place
Recommendations to others considering the product:
keep doing great!
in a tech space as a new employee, gong has been incredible for shortening the learning curve.
What do you like best about the product?
I can listen to calls when it works for me - I can listen mulitiple times - it gives me "real life" examples
What do you dislike about the product?
Search terms really aren't applicable to calls
What problems is the product solving and how is that benefiting you?
Training, hearing different methods/personaliites sell that aren't necessarily on my team
Easily the most necessary sales tool besides a CRM
What do you like best about the product?
I love the analytics. Talk/listen ratio, paitence etc.
What do you dislike about the product?
The plug-in to the calendar can be a bit hit-or-miss, sometimes clinging to calendar blocks that are not actual meetings, for example reminders to "take a walk"
What problems is the product solving and how is that benefiting you?
It's helping me better understand common gaps in my sales conversations regarding my style, or bad habits. I'm able to identify these and make changes instantly
Recommendations to others considering the product:
Buy it.
GONG is like a bank of my client conversation details.
What do you like best about the product?
Keeps track of my most valuable client conversations.
What do you dislike about the product?
Transcripts do not capture the exact spoken words from time to time.
What problems is the product solving and how is that benefiting you?
GONG helped me capture details within the call that has a big impact on my potential sale.
Recommendations to others considering the product:
I highly recommend new users to utilize the meeting recording features of GONG as it greatly helps retain much-needed info/details on your line of work/business.
Streamlined Call Management Solution
What do you like best about the product?
I love how easy to use Gong is right out of the box. The integrations with Gainsight and Slack are also very useful to the way the company I work for operates.
What do you dislike about the product?
So far I have not had a bad experience. There are times when I have forgotten to add the assistant to a call, but my company admin was able to upload the recorded file.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to keep better track of my calls in one location. Additionally, I can share something such as a training or onboarding call with a client for them to continue to use in the future.
Recommendations to others considering the product:
Consider Gong if you frequently use video or standard calls to communicate with clients or users.
Wonderful way to analyze your conversation
What do you like best about the product?
Gong builds stronger conversations daily
What do you dislike about the product?
I May end up over-analyzing performance!
What problems is the product solving and how is that benefiting you?
Gong solves the pain of deal recording, analyzing conversations, tracking points said by both parties, and has a strong deal analysis enabling those like myself in sales to navigate the next steps.
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