Gong
Gong.ioExternal reviews
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Amazing for product marketing managers
What do you like best about the product?
Being able to jump into any call recording to listen to what our customers are telling us about their issues, how different messages are landing in the market, and for any best practices that we need to spread out to the rest of the team. I can do it on the light rail from my phone on the way into work.
What do you dislike about the product?
I don't know if my tags are working correctly from the mobile app when I leave a comment. Don't feel like I have a good grasp on any analytics if they are available.
What problems is the product solving and how is that benefiting you?
Our first outbound sales motion was created this quarter, and I needed to see if our SDRs were pitching it correctly, how the offer is landing. after listening to a few calls I was able to tweak the message and help assist SDRs with objections that came up.
Recommendations to others considering the product:
Do it. It makes your life so much easier.
Great Way to Learn and Grow
What do you like best about the product?
I love using gong to e able to listen to my calls to be able to get better as an account specialist and to be able to provide the best service possible to customers.
What do you dislike about the product?
There isn't anything that I can think of that I do not like. The whole system is beneficial to me and my team. We listen to one another's calls as well for tips and tricks.
What problems is the product solving and how is that benefiting you?
I think we are solving any breakdowns in the way that we present what we offer and our service to customers overall. We are able to always evaluate and create best practices.
User friendly!
What do you like best about the product?
I like the transcript search and I like the time stamp of the recording
What do you dislike about the product?
There's nothing I dislike about this product.
What problems is the product solving and how is that benefiting you?
I haven't had any problems
Google & Gong
What do you like best about the product?
excellent tool to have call control, both for the division of topics and reviewing points in the call.
What do you dislike about the product?
I didn't detect anything that I consider negative
What problems is the product solving and how is that benefiting you?
I can review my appointments and see what to improve in them
Recommendations to others considering the product:
yes
Easy recording tool
What do you like best about the product?
Easy UI. Good history of calls with the prospects-customers.
What do you dislike about the product?
I had a hard time finding the export button. No integration with Rewatch.
What problems is the product solving and how is that benefiting you?
Keeping tracks of discussed topics with customers, onboardings...
Great way to be able to review calls
What do you like best about the product?
The ability to re-listen to your call is very helpful. It is also helpful to be able to listen to other reps calls and know how to improve. The training aspect is nice as well.
What do you dislike about the product?
Can't think of anything right now. Everything is good for what it is.
What problems is the product solving and how is that benefiting you?
Getting new reps up to speed quicker. Ability to go back to calls and hear what prospects have said.
Great platform with intuitive features
What do you like best about the product?
Easily choose who you want feedback to be visible for when documenting in a call. You can create customized scorecards to be used for all call reviews
What do you dislike about the product?
If one person is the invite owner of the call, it gets documented in their name. So if you want to give feedback to another user who is part of that same call, it is not possible to show from a reporting perspective that you gave that person feedback, despite their being part of the call.
What problems is the product solving and how is that benefiting you?
Account Management Coaching: Review my team of direct reports' calls and provide feedback on a routine basis as well as ad-hoc. Also use calls to get quickly up to speed on the context and background to then strategize best next steps for the team. My team is able to have organized feedback privately shared that is linked to the specific parts of the call where the feedback is relevant.
Recommendations to others considering the product:
Overall I am very happy using Gong. It has a nicer look and feel than Chorus, which was the old platform we previously used for 3.5 years prior.
How does anyone survive without this?
What do you like best about the product?
Gong allows me to record my calls, analyze them, see when is the last time I spoke with someone, it keeps track of my promised action items and even the amount of money on the line. These are just the bare minimum features as there are so so many more useful tools in this program.
What do you dislike about the product?
I would like to be able to see the emails of all participants for followup email purposes.
What problems is the product solving and how is that benefiting you?
Note-taking is a breeze with this, I can truly pay attention to the client vs worrying about every word. Training is also helpful when I can go listen to examples of what great.. and not-so-great looks like.
As a new hire, it's been veryhelpful to lean on recorded calls
What do you like best about the product?
The ability to filter by topics you're looking for.
What do you dislike about the product?
There's nothing that comes to mind at this time
What problems is the product solving and how is that benefiting you?
I'm able to work autonomously to learn new topics rather than relying on my supervisor/colleagues.
Gong
What do you like best about the product?
Call recording and transcription service are really solid, makes note taking and follow ups so easy.
What do you dislike about the product?
It's expensive, and some of the integrations aren't always reliable (Salesforce, etc.)
What problems is the product solving and how is that benefiting you?
Solving notetaking for sales and CS, also coaching. It's just made both easier.
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