Gong
Gong.ioExternal reviews
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Director of Sales
What do you like best about the product?
Seeing calls real time and being able to coach and provide feedback on the fly or post call.
What do you dislike about the product?
I can't say that there's anything i truly dislike about it.
What problems is the product solving and how is that benefiting you?
Coaching and getting really time updates on deals. Great for team coaching and collaboration
Great tool which provides neat insights into your calls
What do you like best about the product?
I like the conversation analysis of breaking the call down by topic of discussion, the transcript is pretty accurate and is helpful to read along while listenin
What do you dislike about the product?
the speech - text for the transcript could be a little more accurate sometimes it misses or misinterprets words but overall its pretty solid
What problems is the product solving and how is that benefiting you?
Gong helps me see visually how much I talk and how much the prospect talks during a call, so that helps me see it I'm talking too much or not listening enough
Recommendations to others considering the product:
definitely try it if you are doing phone sales
Love Gong
What do you like best about the product?
I don't need to summarize during the call
What do you dislike about the product?
s, I can go to the call and find easily what I was looking for using the transcript or the video itself.
What problems is the product solving and how is that benefiting you?
Following up emails
Gong helping us with better sales
What do you like best about the product?
It helps us review and revisit the context
What do you dislike about the product?
Difficult to find calls when you don't recall names
What problems is the product solving and how is that benefiting you?
Allowing different stakeholder get an insight into the conversation that they cant usually attend
Great to rewatch important meetings
What do you like best about the product?
I can watch at different speeds and check the analytics. The transcript is very helpfull.
What do you dislike about the product?
I had an automatic recording status to my daily meeting and I was not able to stop it.
What problems is the product solving and how is that benefiting you?
I need others to watch and learn older content. With Gong the entire company was able to get access to that.
Great Resource for Training
What do you like best about the product?
The ability to hear other individuals calls to gain perspective on different approaches to prospecting clients.
What do you dislike about the product?
The Filtering criteria could probably be a little more effective
What problems is the product solving and how is that benefiting you?
Ability to get feedback from management after they have the ability to hear both sides of the conversation is more beneficial. It benefits training as you can hear scenarios that may happen on the phone to prepare yourself.
Recommendations to others considering the product:
Great tool for training and reviewing!
THIS IS THE BEST!
What do you like best about the product?
Being able to make sure I am on script and being compliant.
What do you dislike about the product?
Sometimes gong tracker does not properly capture the actual words
What problems is the product solving and how is that benefiting you?
How to make the sale and how to close deals
Gong has completely changed the way we sell.
What do you like best about the product?
Love the libraries, score carding, and integrations. It works perfectly with Salesforce and Outreach and provides deep insights we would never have without the tool.
What do you dislike about the product?
Learning the filter system on the calls tab has a learning curve and you might need your Salesforce Admin to help create the filters. They are based on Gong & CRM fields so you need to know what you are looking for.
What problems is the product solving and how is that benefiting you?
We solved the huge problem of needing to record our sales conversations. We manually recorded in Zoom before Gong and Gong has totally streamlined the process. The insights and analytics have provided Huge gains in understanding our sales cycle.
Recommendations to others considering the product:
Gong will provide value beyond what you would expect for a "recording tool". It is much more than that & we have seen Vast improvements in how we approach selling.
the circle of self improvement
What do you like best about the product?
understanding my strengths and weaknesses and helping me benefit from seeing my colleagues best practises
What do you dislike about the product?
User experience: can be difficult to find what I'm looking for
What problems is the product solving and how is that benefiting you?
improving my performance by analysing the strengths i bring to the call and areas where i can improve; gong allows me to understand where i'm improving or need to ontinue developing
Recommendations to others considering the product:
Gomg helps to understand your performance and work on your weaknesses to become a more complete sales person; the foundation of a cyclical coaching programme
Ease of maintaining customer relationships!
What do you like best about the product?
I love being able to review previous calls from customers especially if I may have missed something in my notes. I can review the questions again and make sure I communicate all action items to the customer. I also love the notifications about follow-up emails.
What do you dislike about the product?
I wish there was a section for any recurring meetings. I love being able to see my calls; however, I sometimes want to be able to view by recurring meeting or group.
What problems is the product solving and how is that benefiting you?
I am sometimes too busy to recall what every customer call consisted of, so the ability to review calls is solving that issue for me. I am less foggy about customer details and it has helped me remain organized.
Recommendations to others considering the product:
If you are in need of organizing your meetings and allowing review by others for enablement purposes, I highly recommend it!
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