Gong
Gong.ioExternal reviews
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Great user experience
What do you like best about the product?
I love the ability to listen to previous interactions with my clients as well as search for keywords.
What do you dislike about the product?
It would be great if you could rate calls
What problems is the product solving and how is that benefiting you?
As a CSM, it is very helpful to be able to listen to calls done with the client during the sales process so that I can come better prepared for my calls with them.
Great resource for rewatching/relistening to meetings.
What do you like best about the product?
Love that Gong allows for me to go back and listen to prior calls between myself and my customers as well as listen to counterparts' calls as well for further development and insight.
What do you dislike about the product?
At this time, there isn't really anything that I don't like about the platform or tool. It's currently functioning exactly how I need it to.
What problems is the product solving and how is that benefiting you?
It's helping me to recap a meeting more quickly than having to relisten to an entire call. Being able to skip ahead and see the breakdown of speakers is really helpful in my day to day.
Gong Experience- 5/16/22
What do you like best about the product?
I enjoy the deals page that shows the last time you spoke with client and next touchpoint.
What do you dislike about the product?
I don't love how it's not retroactive up to the minute.
What problems is the product solving and how is that benefiting you?
Problems: See where deals are in action. Benefits: Insights and assists
Gong is really great.
What do you like best about the product?
Gong is really great. It helps me to be more conscious of how I'm using my time as well as the customer's during meetings.
Technology ahead of its time!
Technology ahead of its time!
What do you dislike about the product?
Nothing! Gong is very transparent in telling the customer ahead of time about what to expect so no complaints!
What problems is the product solving and how is that benefiting you?
I have been able to solve the problem of too much filler words and topics in my conversations. This has led to higher productivity and business performance
Gong is great
What do you like best about the product?
I can watch videos recorded by the best salespeople without having to arrange sit-ins on their calls
What do you dislike about the product?
nothing really to dislike about the product
What problems is the product solving and how is that benefiting you?
Improving my sales
Recommendations to others considering the product:
So good for improving sales performance. You can even integrate it with Salesforce and then filter by deals that have closed and watch the sales videos related to those deals. Would highly recommend.
Very Helpful
What do you like best about the product?
Automatically converts calls to transcripts, super helpful for referencing after the call and greatly reduced the amount of time I spend on calls taking notes.
What do you dislike about the product?
I wish it was easier to add Gong to calls that weren't prescheduled.
What problems is the product solving and how is that benefiting you?
Ability to send calls to clients after strategic technical conversations, business reviews, or demos has been ad added benefit. Coaching around talking speed, amount and language makes personal improvement easy.
Game changer.
What do you like best about the product?
Options to share an embedded link to call participants.
Ability to see the transcript which is copy and pasteable.
BETA of the follow-up notifications.
Ability to see the transcript which is copy and pasteable.
BETA of the follow-up notifications.
What do you dislike about the product?
Not being able to see who internally has listened to my calls, also the ability to hide calls I don't want others to watch.
What problems is the product solving and how is that benefiting you?
Follow up notifications sync with email
Time saved with the ability to copy and paste the transcript to email / presentation notes
Time saved with the ability to copy and paste the transcript to email / presentation notes
Recommendations to others considering the product:
.
Gong is gong
What do you like best about the product?
Everything about Gong is exemplary. I like reviewing calls and seeing what time it's highlighted.
What do you dislike about the product?
Nothing so far. Everything has been smooth with Gong. Good to review calls.
What problems is the product solving and how is that benefiting you?
I have been using it for a short time, so I haven't noticed anything.
Excellent tool for Learning and Deal Management!
What do you like best about the product?
Super helpful for managing deals and keeping track of action items following the call.
What do you dislike about the product?
Sometimes it can be difficult to see my team's statistics, it would be nice to benchmark against my colleagues!
What problems is the product solving and how is that benefiting you?
One of the core benefits i've realised is my ability to take better notes as a result of Gong!
Gong pushes me to put in my best and then return to determine how to do even better the next time.
What do you like best about the product?
I appreciate the capability to come back and assess my cadence, and percentage of talking time, and determine more effective ways to tackle my meetings next time.
What do you dislike about the product?
I won't deny that scrutinizing myself via the Gong Platform isn't the most comfortable experience, but that has more to do with the pain of making progress than issues with Gong. Great product!
What problems is the product solving and how is that benefiting you?
Gong helps my team stay accountable to what conversations actually occurred, but more importantly: it forces me to figure out ways to be better at engaging potential customers.
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