Gong
Gong.ioExternal reviews
6,518 reviews
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Gong always delivers insights but now these are AI driven!
What do you like best about the product?
-Ease of use -Keywords that tell me about opportunities and challenges
-Timeline of activities is really well done
-Ability to easily share snippets with other teams and customers.
-NEW: Love the ease of use and breadth of info from AI tools
-NEW: Starting to explore DealHub - see this as very valuable for forecasting
-Timeline of activities is really well done
-Ability to easily share snippets with other teams and customers.
-NEW: Love the ease of use and breadth of info from AI tools
-NEW: Starting to explore DealHub - see this as very valuable for forecasting
What do you dislike about the product?
Would love a proactive assistant to optimize my trackers and make recommendations.
Instead of snippets from calls, send me a summary and allow me to click in. Summarize, summarize, summarize.
Instead of snippets from calls, send me a summary and allow me to click in. Summarize, summarize, summarize.
What problems is the product solving and how is that benefiting you?
-Improve customer relations/service
-Improve business process outcomes
-Enhance decision making
-Create internal/operational efficiencies
-Improve business process outcomes
-Enhance decision making
-Create internal/operational efficiencies
Makes Everyday Easier with Customers and the Team
What do you like best about the product?
All the features are amazing. The ability to share clips is great. I like that you can expire a video link with a customer too. Adds urgency. Transcript is something I use often. Being able to go in and just search for something that was said helps a lot and saves time to get to a specific part of a video. The analytics blows my mind. Being able to see statistics on talk tracks, time, ratio, patience, and just knowing if you or the customer is talking more is helpful.
What do you dislike about the product?
Nothing honestly. Gong always impresses me!
What problems is the product solving and how is that benefiting you?
For me personally, Gong allows me to analyze how I speak with customers. How often I talk or let them speak. How quick I talk after they talk, etc. It's very intuitive and I love it!
Excellent Tool
What do you like best about the product?
Gong is very intuitive when it comes to daily tasks & making the sales process more efficient. It allows for more focus on the prospect & continues to impress with the smart features throughout the dashboard.
What do you dislike about the product?
Some of the smaller details based on preference as I continue to work with the tool such as having an additional Notetaker on the call roster can distract attendees at the beginning of the call.
What problems is the product solving and how is that benefiting you?
Gong really helps with the different ratios that are fundamental to a fluid sales conversation. The action items & note-taking are great as well. It allows for increased focus & more strategic approach.
Recommendations to others considering the product:
Use it on as many calls as possible to maximize the experience.
Call Listening
What do you like best about the product?
I like that i can listen to different cal
What do you dislike about the product?
I dont like too much the clicking to get information b ut other than that, its great.
What problems is the product solving and how is that benefiting you?
Were able to help improve the sales skills with peers.
Amazing feature for personal and professional growth in calls
What do you like best about the product?
The way you can share and review based on preview analysis is that's gongs delivered to you. You can find punctual errors and practice for a better pitch in next time if the client.
The feature of sharing to receive feedback it's amazing for me and my team because every call recorded we create a routine to discuss to understand what could be better or share good sentences, impact phrases etc...
The feature of sharing to receive feedback it's amazing for me and my team because every call recorded we create a routine to discuss to understand what could be better or share good sentences, impact phrases etc...
What do you dislike about the product?
Unfortunately all gong stuff it's focused on sales, I'm a manager of Customer Experience, so many of my calls isn't linked to an opportunity or a possibility of winning money. So it's little tuff to feel safe using the software. But only this, I think gong could have a few "skins" or "templates" of visualizations to bring what could be better for each area that uses gong.
What problems is the product solving and how is that benefiting you?
As mentioned, we can understand our pitch and give the chance to other persons to contribute to your professional growth and we develop a better way to communicate with the client.
I love Gong!
What do you like best about the product?
Gong is perfect for reviewing your sales calls and providing feedback to the team. It has so many helpful features like the assistant, to help you keep deals fresh.
What do you dislike about the product?
I'm not a native English speaker so I do have an accent. I noticed that the transcription is not very good for me, but it works perfectly for my team mates that are native English speakers. But this is not really a big deal.
What problems is the product solving and how is that benefiting you?
Gong is helping me record and keep track of my sales calls, while I can ask and provide feedback for my team. You can even see in which sales calls the name of a competitor was mentioned.
Recommendations to others considering the product:
Provide as much feedback as you can for your team
Extremely resourceful, and easy to use!
What do you like best about the product?
Being able to review all calls, whether my own or my team.
What do you dislike about the product?
No downsides that I've encountered, great tool!
What problems is the product solving and how is that benefiting you?
Providing my clients with recorded material.
Recommendations to others considering the product:
Play around with the system to realize all of its potentials.
The experience has been valuable and helpful so far with my client calls
What do you like best about the product?
the note-taking ability helps me stay more present on calls, and being able to go back and ensure I captured all the info communicated has been very valuable.
What do you dislike about the product?
Sometimes Gong will join the call late or sometimes there will be two Gong recorders present on a call. Not a huge issue but can be agrevating.
What problems is the product solving and how is that benefiting you?
Ensuring I have all the necessary info from my clients and saving time
Gong is Awesome!
What do you like best about the product?
I like the functionality - how easy it is to use, the filters for each conversation, how you can click into different topics. I think it's a great tool.
What do you dislike about the product?
Sometimes it is hard to find the correct call you're looking for. This may be more on my admin's side than the Gong team.
What problems is the product solving and how is that benefiting you?
Enablement, becoming better at pitching, learning more about my teammates and company.
Recommendations to others considering the product:
NA
Very helpful for training
What do you like best about the product?
Very helpful to see what works best and use as training videos
What do you dislike about the product?
There isn't much I dislike about gong. Great product.
What problems is the product solving and how is that benefiting you?
Easy to watch recorded videos so I can improve
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