Gong
Gong.ioExternal reviews
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Note taking made easy....
What do you like best about the product?
I love that Gong literally captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take snippets of conversations and send them across my org from different departments. Never thought I'd like a call recording system but it truly makes my life easier at work. And now that I'm in an enablement role, it makes my life truly easier as I can capture conversations where customers are struggling and I don't have to stop to take notes during the conversation to pass on to a CSM - It's all recorded and the CSM can listen at their convenience. So many helpful ways that Gong makes life easier across all departments.
What do you dislike about the product?
Sometimes I think the metrics aren't exact but it's not an exact science to analyze every single call so it's not a huge deal.
What problems is the product solving and how is that benefiting you?
Note Taking, Sending customer comments across the org, capturing customer pain points to share across the org, sending call follow-ups without needing to detail out every single talking point. Literally making my day job easier.
Recommendations to others considering the product:
No real advice. I love the platform so much more than I liked using the Chorus platform and would choose Gong if I were the decison maker.
Inspirations for Others
What do you like best about the product?
I love seeing my colleagues in action and gives me such valuable insight into what works and doesn't work. The transcript feature makes it useful to pull conversations.
What do you dislike about the product?
I can't say I don't like anything bad about it. I wish you could export videos to external drive.
What problems is the product solving and how is that benefiting you?
I realized what are pain points are for talking and with the gong video recap we can see in action how people react.
Recommendations to others considering the product:
Be open and explore all the conversations they are truly useful.
Makes my job so much easier
What do you like best about the product?
Gong is easy to use and helps me focus on my clients rather than needing to balance taking notes & replying.
What do you dislike about the product?
Sometimes the search functionality could be better but its pretty good as is.
What problems is the product solving and how is that benefiting you?
Don't waste time taking notes while on a call, Gong makes it easy to go back to confirm the exact next steps needed.
Business Development, Google Marketing Platform
What do you like best about the product?
Being able to go back and not have to take notes during a call
What do you dislike about the product?
I think being better on mobile and listening to meetings like a podcast would be awesome
What problems is the product solving and how is that benefiting you?
I think being more engaged on a call and not having to capture the info then and there is a game-changer
More than just call coaching, it truly is Revenue Intelligence
What do you like best about the product?
The transcripts are the most accurate I've seen. Their deal tracker is extremely helpful to see where you might be dropping the ball. Trackers in general are amazing to follow and see how often competitors come up and if you're winning against them or not.
What do you dislike about the product?
So far it's exceeded my expectations so there are not really any negatives that come to mind. Make sure old calls from previous CRM get uploaded correctly into Gong can be an issue. Support did take a while to help, but ultimately they pulled through.
What problems is the product solving and how is that benefiting you?
Are we firm and consistent in scheduling the next steps. Are we building enough value on our calls and are we uncovering pain in our discovery calls. Also, which competitors are we coming up against the most.
Gong is the Greatest!
What do you like best about the product?
Gong is extremely helpful in my everyday workflow. It keeps track of everything regarding my client and team calls and holds me accountable for follow-up and keeping up with my work.
What do you dislike about the product?
I don't love how it doesn't understand to join my calls when I put a last-minute call on my calendar. I wish that it would automatically join in to any Zoom/Google Meet I create no matter what the time frame.
What problems is the product solving and how is that benefiting you?
Gong helps me keep all the information spoken on my calls in one place. I love being able to quickly run through the transcript and reading the emails Gong sends with the follow-up items from the call.
Great recording tool for sales teams
What do you like best about the product?
Good quality recording,
Great note-taking capabilities,
Exceptional team features
Great integration with Slack and SF
Great note-taking capabilities,
Exceptional team features
Great integration with Slack and SF
What do you dislike about the product?
Price is costly,
Downtime reporting was lacking - but fixed.
Downtime reporting was lacking - but fixed.
What problems is the product solving and how is that benefiting you?
call recording and sharing
I use Gong for all my scheduled calls. As a CSM, I love being able to record my calls.
What do you like best about the product?
Being able to record calls, share them, edit and make shareable snippets. I also really like being able to search through my colleagues' calls.
What do you dislike about the product?
Nothing to dislike. I really like the platform, it is user-friendly and intuitive.
What problems is the product solving and how is that benefiting you?
Since my whole company is using Gong, I used this platform from the beginning as a source of training, it helped me a lot in my onboarding. Now it helps me a lot in my day-to-day work with my clients.
Recommendations to others considering the product:
I recommend using it at full capacity, it is very useful especially if you are working with lots of clients.
My personal stenographer
What do you like best about the product?
When I'm on a call with an existing or prospective customer, Gong makes it easy for me to 100% focus on the customer instead of splitting my brain between listening and taking notes. I really like the feature that let's you playback a single or group of attendees when reviewing
What do you dislike about the product?
Gong doesn't transcribe all English accents with the same level of quality and isn't able to work with non-English languages. It would be really helpful to have a "switch" when we could indicate a non-English language
What problems is the product solving and how is that benefiting you?
Being able to revisit a meeting so that I haven't missed any important customer details. I also like the ability to search based on "trigger" words, and the statistics that let me know if I've given my client time enough time to speak if I speak too long, and the like.
Gong the tool
What do you like best about the product?
Gong is reliable and solid. ...
The best meeting companion for your sales org. ...
Gong is the BEST Tool Ever! ...
The Gong is real. ...
The new required sales tech. ...
A great platform with actionable insights and amazing customer support. ...
Amazing product that adds value to sales process for both manager and sales person
The best meeting companion for your sales org. ...
Gong is the BEST Tool Ever! ...
The Gong is real. ...
The new required sales tech. ...
A great platform with actionable insights and amazing customer support. ...
Amazing product that adds value to sales process for both manager and sales person
What do you dislike about the product?
Ringing a gong for the first time is a novel experience. But unless you plan on leading a sales team where reps close, on average, one huge deal per quarter, the experience won't be novel for long. The problem: there is zero variation in the sound a sales gong makes.
What problems is the product solving and how is that benefiting you?
Gong's primary offering is conversational intelligence. From this primary service, it is then able to offer AI-driven insights into deals, people, and a company's marketing channels. Gong records and analyzes video calls, phone calls, emails, and messages
Recommendations to others considering the product:
NA
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