Gong
Gong.ioExternal reviews
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Gong is AMAZING!
What do you like best about the product?
I love the ability to easily search words or conversations in the transcript. Helpful when giving constructive feedback to colleagues!
What do you dislike about the product?
Sometimes I'm not able to join client calls through gong.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to do calls from anywhere and has been a huge help with coaching and note-taking.
Gong Review - Revenue Operations
What do you like best about the product?
The ability to give my sales leaders cleaner visibility into their Deal Boards.
What do you dislike about the product?
Sometimes it can be difficult to map the fields in from SFDC the right way if the fields are Custom fields, seems like an SFDC limitation more than Gong.
What problems is the product solving and how is that benefiting you?
Deal review and Deal feedback sessions are easier to run. Allows us to focus on the right deals that need attention.
Very Valuable for Coaching Team Members
What do you like best about the product?
The best part about Gong is the amount of information you can access right from the call view page when listening to a recording - seeing who is speaking and when is super valuable.
What do you dislike about the product?
There's not much to dislike. I would say sometimes the information being pulled in via CRM integration is off but in my role not a huge issue.
What problems is the product solving and how is that benefiting you?
Personally the ability to provide relevant feedback, coaching, and praise for team members based off of exact moments in a call vs. a discussion afterwards is really valuable.
Gong is Amazing!
What do you like best about the product?
I love how everything is broken down using metrics. This really makes it easy to see specific areas of a call and hone in on what needs to be listened to/understood.
What do you dislike about the product?
Sometimes there is a delay between Salesforce and Gong for calls to be uploaded, typically with longer calls. Honestly, it's such a small issue though that it is barely a dislike at all.
What problems is the product solving and how is that benefiting you?
Using Gong has made it possible for me to learn from my co-workers in new ways, and fine-tune my own approach to sales calls. I've grown significantly by reviewing calls!
Recommendations to others considering the product:
This is an amazing resource!
An excellent tool for honing client communication
What do you like best about the product?
We utilize Gong internally to record and review all client communication. This allows us to review as a team and discuss improvements ("how can I say that better?") and performance. We also utilize the "share call with customers" feature so that our clients have access to our recorded trainings with their teams.
What do you dislike about the product?
The only thing I dislike about Gong is how long a call takes to process if you're trying to share a snippet. I would like to very quickly trim the beginning of a call (often small talk) so that I'm only sharing the most pertinent information in the recording. However, this sometimes takes up to two hours to process.
What problems is the product solving and how is that benefiting you?
We are solving for quality control, consistency in client communication, and sharing of information both internally and externally. This allows for constant improvement.
Gong has transformed me
What do you like best about the product?
Gong has been instrumental in the way I work. From an organizational perspective, it allows me to stay updated and also make sure I didn't miss anything in previous calls. My favorite feature is being able to search by keyword over a specific date range to find information faster.
What do you dislike about the product?
The loud automated voice that starts on every customer call. I wish there was a cleaner option like the way Microsoft presents the "this call is being recorded" text on top of the meetings.
What problems is the product solving and how is that benefiting you?
Time efficiency is the big solver here. I love being able to open Gong on a Monday morning and just refresh what happened last week. It also tracks fairly well via the "to do" area to make sure you are on top of your game if you missed anything.
Gong is a must for any business!
What do you like best about the product?
Gong provides insight and easy access to all calls.
What do you dislike about the product?
Not much really, maybe being able to see where particular things are located in calls better, but they do a good job of this already.
What problems is the product solving and how is that benefiting you?
Transparency. We can see all correspondence between us and our clients, look back and review calls, really streamlines our workflow.
Recommendations to others considering the product:
Definitely test it out, it will make your lives easier
I'm using it as I'm typing this review
What do you like best about the product?
As a CSM, there are situations where either a coworker leaves, gets promoted to a new role, or an account gets transitioned over to me. As fun as it is to read someone else's notes on an account *insert insane amounts of sarcasm here*, it's WAY better to listen to past calls to get an understanding of how they work.
What do you dislike about the product?
There's been an update recently where it pings me and asks if I give it permission for vocal recognition. I don't like it, and I want it to just go away. Also, I wish there was a way to default the amount of days a call is available for when sharing the recording with a customer.
What problems is the product solving and how is that benefiting you?
Effectively learning the easiest ways to understand customers, to improve the way I handle my calls with customers, and doing everything I can do ensure that my vocal fillers are recognized and um...eliminated. Like, yeah.
It's a Must!
What do you like best about the product?
Gong is like having a chaperone for your meetings that is in charge of reminders, providing you follow-ups, and holding everyone accountable. I love having Gong as a tool and partner in my sales process.
What do you dislike about the product?
I can't think of any downsides or dislikes. I love the product.
What problems is the product solving and how is that benefiting you?
Gong allows me to easily access recordings of my calls, share them with team members easily, and review action items needed for clients.
Account Executive
What do you like best about the product?
The breakdown in talk time and the various topic categorized and the transcript.
What do you dislike about the product?
Saving snippets and sending them does not seem to work for me. Would like this to be a little easier so I can send peers just the part of the call that apply to them.
What problems is the product solving and how is that benefiting you?
Able to review my calls and get better at my job. Also nice if I wasn't able to take great notes to review the call easily.
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