Gong
Gong.ioExternal reviews
6,494 reviews
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Effortless Note-Taking and Call Management with Gong
What do you like best about the product?
I absolutely love Gong's ability to effortlessly create notes and high-level talking points from calls. Its searchable transcript feature is a massive time-saver, enabling me to swiftly find specific parts of a discussion without guesswork. The platform's ease of use, from setup to daily operations, makes it incredibly accessible, even for new hires. Sharing call snippets externally with customers is a valuable feature, empowering them to reference discussions independently, again saving me so much time. Additionally, the insights into conversation dynamics, such as talk time and response rates, keep me accountable and enhance customer interactions.
What do you dislike about the product?
I find the transcript feature sometimes lacks the full context needed for a thorough understanding. When asking questions of the transcript, it often returns a direct answer without the surrounding conversational nuances. This limitation means I might miss out on understanding the complete sentiment or detailed feedback from customers, requiring me to review the entire conversation manually, which is time-consuming.
What problems is the product solving and how is that benefiting you?
I use Gong to automatically generate call notes and highlights, saving me significant time on call reviews. The searchable transcripts allow me to quickly access specific parts of calls, streamlining my workflow from hours to minutes.
Good experience with meeting recording software
What do you like best about the product?
Easy integration with Zoom. Good quality recordings. Fairly accurate meeting summaries provided by AI.
What do you dislike about the product?
Sometimes the AI gets confused about the stage of the customer cycle and treats all feedback as equal.
What problems is the product solving and how is that benefiting you?
Gong does a good job of seamlessly providing recordings and summaries of Zoom meetings. Saves a ton of time with meeting notes and ensures accuracy. It's also useful for sharing call snippets with other team members to aid in collaboration.
Strong tool for the on the go rep
What do you like best about the product?
It not only takes my meeting notes but can do it in my language as well. Business insight and pipeline control is brilliant
What do you dislike about the product?
integrations with meeting booking links but a manual email address can be used
What problems is the product solving and how is that benefiting you?
keeping notes while I sell
Gong is a necessity to have as a part of your Sales Tools Tech Stack
What do you like best about the product?
We have Conversational Intelligence and are adding Engage and Forecast soon. The implementation team has been by far the best I've ever worked with. Also, the ease of use for our sales reps will be key when using all of these functionalities to save time, be more strategic and close deals faster with the help of Gong.
What do you dislike about the product?
We are leaving Salesloft and I wish Gong had a more robust and user-friendly reporting system like Salesloft has. Other that that, we are very pleased.
What problems is the product solving and how is that benefiting you?
Gong helps our Sales team in so many ways. The AI is the huge piece on so many levels as we strategize for campaigns, deals, the 'why' we lost or won a deals. AI Briefs have been wonderful! I can't imagine life without Gong in our company.
Gong Makes Note Taking and Call Tracking Easy
What do you like best about the product?
I can rely on it for my notes and follow up tasks from my meetings.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Helps me speed up my note taking and call tracking.
Best software for sales team
What do you like best about the product?
Summary and next steps capture accuracy is so good that you don't need to make notes during the call, additionally refering to the call recording later is easy
What do you dislike about the product?
none that I can think of, keep up the good work
What problems is the product solving and how is that benefiting you?
- no need to write notes during the call
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal
Gong provides insight and functionality to help improve customer calls and keep deals on track
What do you like best about the product?
The AI to summarise a call within seconds
What do you dislike about the product?
Need to add the assistant for calls created by customers.
What problems is the product solving and how is that benefiting you?
Automatically summarises the call and gives coaching and insights to me to improve the teams capabilities. We use it to help understand our pipeline and the likelihood of deals closing with its AI functionality.
Account Executive
What do you like best about the product?
Call transcript and the ability to recap
What do you dislike about the product?
nothing really. the product is great to use
What problems is the product solving and how is that benefiting you?
call notes, recap infomration
Meeting recording made simply
What do you like best about the product?
The follow up emails. I really am glad being able to generate follow up emails after calls so easily in addition of having the transcription and recording. And the timelines. Being able to see when was the last call or email with someone is really helpful
What do you dislike about the product?
The integration with google meets is wonky. It not always shows up, or shows up late, and the message about the meeting being recorded ALWAYS appear in the most random times interrupting the call
What problems is the product solving and how is that benefiting you?
Sometimes it was impossible taking notes while screensharing and talking. Gong is a great ally for that and making sure all the following actions are completed without missing anything and it also saves a lot of time with the follow up emails
great notetaking tool - like the AI summarizes
What do you like best about the product?
it works as advertised and can record our meeting, with transcripts and notes
What do you dislike about the product?
not as good of a notetaking tool as other platforms ive used like granola ai where you can ask it specific questions about the call after
What problems is the product solving and how is that benefiting you?
call recording and notetaking so i can be more present when on customer calls
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