Gong
Gong.ioExternal reviews
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Very handy call analysis tool.
What do you like best about the product?
It just doesn't provide the call recording, rather it provides breakdowns and analysis of the call. At the same time when each call recording is availy, it shows the talk ratio and audio transcript too.
What do you dislike about the product?
Sometimes the break downs of the call segments are bot accurate, but literally that's not much of a problem for me since I can understand from the context. Also the call talk ratio is not the only indicator as they send in the call recording emails.
What problems is the product solving and how is that benefiting you?
I can send the call recording to the customers straight away from the Gong call recordi, I can select snippets of the calls for further analysis as well. I can make a quick jump to the call before the foolow up meetings to recap on the previous conversations.
Recommendations to others considering the product:
Worth the using.
Dan's Gong Review
What do you like best about the product?
The fact that I can listen to my own calls.
What do you dislike about the product?
Sometimes it can be difficult to locate a call for my team.
What problems is the product solving and how is that benefiting you?
I am improving my sales skills by listening to other reps sales calls.
Great sales enablement tool
What do you like best about the product?
Accurate timestamps and makes it really.
What do you dislike about the product?
easy to organize calls for training purposes
What problems is the product solving and how is that benefiting you?
Internal training content and transparency into calls. Solves for those both.
Incredible Tool for Video Sharing and Recording
What do you like best about the product?
The ability to find separate parts of the call and have it transcribed. Also the ability to share Zoom conference calls within the company.
What do you dislike about the product?
I feel the transcribing could be a little bit better it's still pretty good but sometimes messes up quite a few words
What problems is the product solving and how is that benefiting you?
Solving the problem of clear communication and the ability to better understand the consumer
Great Tool for Sales
What do you like best about the product?
I love the caption display which is helpful when you're not sure what the client said.
What do you dislike about the product?
I don't dislike anything at this time.I think it has a lot of good features currently.
What problems is the product solving and how is that benefiting you?
I am solving client's needs by being able to go back and takes notes on our conversation. I am more productive.
Recommendations to others considering the product:
To practice using it and take time to get know each feature this way it'll be easy the next time you use it.
Essential to workflow
What do you like best about the product?
I like that I do not have to set up the gong for every call and it does it automatically.
What do you dislike about the product?
The things that I dislike is that sometimes it does not select the correct words that were said in the video within the transcript.
What problems is the product solving and how is that benefiting you?
Using Gong allows me to give my full attention to the customer knowing that any minor details that I missed, I can go back and listen to the call.
Great software to track leads, interactions, and record meetings
What do you like best about the product?
As a Sales Engineer who can't be on all discovery calls with my account exec, I love how efficiently you can skip between speakers on the recording and speed it up/down so I can efficiently get the information I need.
What do you dislike about the product?
The transcription is mostly accurate but sometimes could be a bit improved.
What problems is the product solving and how is that benefiting you?
Gong has saved me time in not having to attend every meeting with my account exec to get pain points. It is so much easier to review calls efficiently, search for terms, switch between speakers, and review transcriptions. This allows for more effective next meetings and saves the whole team time.
Best digital note taker
What do you like best about the product?
I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call.
What do you dislike about the product?
Some customers are uncomfortable being recorded.
What problems is the product solving and how is that benefiting you?
I can see my colleague's calls and learn from their situations. Also, if I have not heard from a customer in a long time, I can review our last conversation.
Record, Review, Improve!
What do you like best about the product?
I really enjoy that it captures the talking times of both parties to show who is doing the talking when I engage with customers
What do you dislike about the product?
I really have yet to find much that I don't like about this product
What problems is the product solving and how is that benefiting you?
I am able to review my calls with my leaders to ensure that my talk tracks improve and my engagement with customers is consistently getting better
It's one of the best actionable integrated platforms I've used so far
What do you like best about the product?
I like how it captures and analyses customer interaction across different industries. This is extremely helpful while on a call with the customer, as it highlights the risks and opportunities. It is very easy to use and incredibly transparent. It's our team's favorite already! We are also able to see all our interactions in one place and analyze them for ourselves. It's now more than easy to keep track of our performance. Can tag my manager to pitch in at any point and it's most helpful as they can leave comments and remarks for us. As a team we can share our knowledge, experience and feedback better.
What do you dislike about the product?
I have been using gong for a while now and so far there is nothing that I nor my team dislikes. The way the platform is built to bring every team member closer, improve communication, and increase the visibility among the team is amazing.
What problems is the product solving and how is that benefiting you?
My major concern as a sales professional has always been not being able to go back and listen to my calls so I can analyze my performance better. But with gong, I can do that and more. I have more insight into my client interactions now. I am better able to analyze before-hand the challenges and objections from clients belonging to different industries.
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