Gong
Gong.ioExternal reviews
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Time Saving
What do you like best about the product?
The ability to search words! It saves me time from having to listen to the whole thing or skip through to try to find a specific topic. It is pretty accurate too.
What do you dislike about the product?
The search of words could still be improved. I don't use the deals feature, but that is because I am not in sales. There are many features I don't really use honestly.
What problems is the product solving and how is that benefiting you?
Is saves me time and helps me organize the calls. I hate trying to find call recordings in the zoom cloud. I have realized I spend too much time in meetings of course.
Recommendations to others considering the product:
Its great
HUGE Gong Fan!
What do you like best about the product?
There are four things most helpful:
1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up.
2. I work closely with our VP of Tech Consulting, and having calls recorded allows him to skip the first round or two of disco calls, and come in when he's needed the most. Before he joins our calls, he can listen to the previous calls for context and to prep and do so in 2x, cutting out the "noise". Very effective use of time.
3. Great customer experience - I can share calls externally if customers or prospects want to review and/or share a call. Also very helpful if new team members join mid-sales-cycle - sharing a backlog of calls helps that person get up to speed, so we can continue moving forward.
4. Internal training - Gong is a great tool for SDRs, AEs, Management to listen to calls for training, critiquing, etc.
1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up.
2. I work closely with our VP of Tech Consulting, and having calls recorded allows him to skip the first round or two of disco calls, and come in when he's needed the most. Before he joins our calls, he can listen to the previous calls for context and to prep and do so in 2x, cutting out the "noise". Very effective use of time.
3. Great customer experience - I can share calls externally if customers or prospects want to review and/or share a call. Also very helpful if new team members join mid-sales-cycle - sharing a backlog of calls helps that person get up to speed, so we can continue moving forward.
4. Internal training - Gong is a great tool for SDRs, AEs, Management to listen to calls for training, critiquing, etc.
What do you dislike about the product?
Sometimes there's a wonky connection with my Zoom and even my internal meetings have an "auto record" function that is just a nuisance, but we are working to see if it's just a setting unique to me, or something else.
What problems is the product solving and how is that benefiting you?
Productivity, accountability, efficiency. I can pay well more attention to the humans I am speaking with, to have meaningful, non-distracted conversations, and know that I can review the call following to ensure all proper next steps and follow-ups are in place. I depend on Gong to aid in my success and allow me to have a strong foundation to be as efficient and effective as humanly possible.
Incredible Sales Tool
What do you like best about the product?
Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback.
What do you dislike about the product?
The transcript feature seems to need some work. Sometimes the words do not properly match up with what's exactly said and can cause some confusion. But overall, great experience so far.
What problems is the product solving and how is that benefiting you?
Solving the problem of forgetting exactly what customers say in a call, not worrying about taking notes in a call, and being able to re-watch a demo to learn is invaluable.
Gong helps me hone my cold calling skills
What do you like best about the product?
Listening to other team members' calls is great
What do you dislike about the product?
Wish the transcription was better sometimes
What problems is the product solving and how is that benefiting you?
I've realized that I can listen to sales calls and gain more product knowledge
Supremely helpful technology
What do you like best about the product?
ease of relistening/coaching, the cataloging of our calls, transcripts, sharing snippets, search capabilities, building libraries, speed of onboarding new team members
What do you dislike about the product?
Finding how-to info is not always easy, but the tool is fairly intuitive. However, I know there are some features I could be better leveraging.
What problems is the product solving and how is that benefiting you?
coaching, dispersing VOC throughout org
Talent Development Partner
What do you like best about the product?
The ability to section calls based on topics in order to create libraries for learning and shared best practices for success.
What do you dislike about the product?
I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or highlights text that is marked as useful information
What problems is the product solving and how is that benefiting you?
I am using gong internally to create libraries of learning for our CSMs to scale knowledge and best practices
Great tool if you want to have full visibility in to your sales process.
What do you like best about the product?
The recording with timestamps for meeting events is super helpful for review. Also, the transcript is super helpful allowing you to search by word or reference.
They add features that I requested quickly.
They add features that I requested quickly.
What do you dislike about the product?
The recordings could be higher quality as sometimes it is hard to read the text of the recordings if there was a screen share.
What problems is the product solving and how is that benefiting you?
Gong allows me to go back and retrieve any piece of information with relative ease. It saves hours of work if any information is needed from the past call.dfsafasdf
Recommendations to others considering the product:
Great tool and very useful if you can afford it.
Great tool to simplify your sales calls!
What do you like best about the product?
Ability to review each element of my sales call. I can skip to times when I'm speaking, or when someone else is speaking, and can visually see who is dominating that conversation.
What do you dislike about the product?
I do think its a bit awkward when someone joins the call and asks why it is being recorded.
What problems is the product solving and how is that benefiting you?
Ability to essentially go back in time, review my sales call, and pick up follow ups that might have otherwise gone missed. I'm also not constantly taking notes because I know that the call is recorded.
User-friendly coaching tool
What do you like best about the product?
The insights and the feedback tool are really effective
What do you dislike about the product?
There is not much that I dislike about Gong
What problems is the product solving and how is that benefiting you?
knowing the talk ratio is extremely helpful moving forward with potential clients
A tool a sales executive cannot live without
What do you like best about the product?
Very easy to setup and use. The mobile app is also very easy to use.
What do you dislike about the product?
The tool is more complex than a previous solution that I used so the ramp time to learn Gong is higher.
What problems is the product solving and how is that benefiting you?
I used to take notes by hand, this makes it easier to stay engaged in the meeting.
Recommendations to others considering the product:
Seeing is believing
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