Gong
Gong.ioExternal reviews
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What do you like best about the product?
listening speed features and listening back to the call
What do you dislike about the product?
a bit clunky to use, transcript isn't best
What problems is the product solving and how is that benefiting you?
listening to myself I know I need to read script more
Really amazing tool & give you a grasp of getting better insights with your business.
What do you like best about the product?
the customizability of trackers, custom dictionary
What do you dislike about the product?
inaccurate capture or words. need to massage data manually
What problems is the product solving and how is that benefiting you?
prospect language and messaging
5 star
What do you like best about the product?
Adding comments to calls in real-time, scorecards, and more
What do you dislike about the product?
Everything is great. There are no negatives.
What problems is the product solving and how is that benefiting you?
Call coaching - 5 star. Ability to listen in as well as provide proper feedback to my Reps.
Gong -- A platform for building strong sales teams, one call listening at a time
What do you like best about the product?
The regular emails with recordings are super helpful -- it's a great reminder to ensure that follow ups get sent out. It integrates incredibly well with our Zoom platform and is very effective.
What do you dislike about the product?
I don't have many dislikes of the tool but one would be the inconsistency at which it records calls.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not having a tool to allow for effective feedback to my team's calls.
Cool Way To Analyze Info
What do you like best about the product?
It's very interesting and helpful to see the breakdown of data. Ex. talk-time, transcript, key words, etc.
What do you dislike about the product?
You can't search for words in the transcript. It would be helpful to reconfirm scheduling or follow up info, quickly.
What problems is the product solving and how is that benefiting you?
Being aware of my talk time or filler words. Also, if I need to review something for follow up with clients.
I thought it was a good call!
What do you like best about the product?
Gong showed me that a recent call that I thought went well, had a lot of room for improvement. I listened to the call before sending my follow-up email to the customer and was able to fill in the gaps and hopefully leave a more credible sounding impression than what I heard. I am newer so I know my confidence will build as I go but listening to myself was exactly what I needed to identify what I need to work on for future customer interactions.
What do you dislike about the product?
The sound of my own voice! Obviously that's not Gong's fault but it actually would be helpful if thenatural fears we all have in recording our own calls was addressed somewhere in the interface. A gentle pop-up or email when first getting started might help new users jump into listening to their own calls with less hesitation.
What problems is the product solving and how is that benefiting you?
Being able to check on the follow-up that is needed from me is helpful. No matter how well I take notes, being able to hear exactly how/when I said I would follow up allows me to be the best, responsive and diligent salesperson I can be!
Recommendations to others considering the product:
I don't know what competition is out there but between doing nothing and using Gong, there is a clear choice - choose Gong!
Great for any sales professional
What do you like best about the product?
I love how you can snip calls and send them. Best feature by far. On top of that, I love how Gong will transcribe all calls which allows me to copy and paste, make edits, and clean up my talk tracks.
What do you dislike about the product?
I dislike how much access to the app because i always feel guilty for not listening to my calls when im off the clock. This is a good thing
What problems is the product solving and how is that benefiting you?
I'm solving the never ending game of sales. Tightening up my talk tracks and conversations
Improve your sales pitch and save time
What do you like best about the product?
Being able to find points of interest during your recorded call is amazing!
Also, the button to go from speaker to speaker is super helpful.
Also, the button to go from speaker to speaker is super helpful.
What do you dislike about the product?
Nothing so far really. It is enough the way it is.
What problems is the product solving and how is that benefiting you?
Improving my closing skills.
Must have tool if you have online meetings
What do you like best about the product?
For me, as a Product Manager, it is important to understand customers' problems and the issues they are facing. But it is impossible to participate in all of the calls with clients. The solution is to find important calls via Gong with their amazing wording search in calls, transcript feature, and listen later feature. Very convenient!
What do you dislike about the product?
In the Transcript feature, it would be great to go to a specific word and start the video there, currently, you have to listen to the whole speech of a specific person.
What problems is the product solving and how is that benefiting you?
ind important calls via Gong with their amazing wording search in calls, transcript feature, and listen later feature, library feature to structure important calls.
Helps SDRs better understand customer needs
What do you like best about the product?
Best tools for SDRS to learn what prospects talk about without sitting in every call. The team also uses it for training. Ability to jump between speakers with just a click. Ability to search for certain terms in calls.
What do you dislike about the product?
Transcripts for English speakers with an accent are inaccurate making search function difficult, so not ideal for companies selling to APAC and EMEA. Nothing else.
What problems is the product solving and how is that benefiting you?
We have been using Gong to record calls and use it for training and call coaching. It also helps to draw insights from the calls and helps us in our sales and marketing strategy. Mapping the calls to an opportunity helps to organize the calls as well.
Recommendations to others considering the product:
It's an intelligent and robust tool for recording our internal and external calls. The transcripts that it generates are mostly accurate. I love that you can add your comments to the recordings.
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