Gong
Gong.ioExternal reviews
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Steroids for Selling
What do you like best about the product?
I've sold for almost twenty years. After a sales call, I'd go and look at my notes and add in whatever I might not have jotted down. Even on a good day, there are things I would miss from a call. With Gong, you'll never miss something again. You can go back and either listen or read your entire call. If you're on video and so is your prospect you can even notice small things like when they lose interest or perk up. All things that matter for a salesperson. Once I used it I loved it. After I left the first job that had it and went to one that didn't use it, I missed it.
What do you dislike about the product?
Not much to dislike. Sometimes the transcript isn't 100% but you can usually listen to it also and get down what you think it meant. For those who haven't used it yet, watching with your manager the first few times are uncomfortable. After that, you get used to it.
What problems is the product solving and how is that benefiting you?
The problems are remembering everything that was discussed on a call. This could be something you said, a question the prospect asked or something the prospect said that you want to bring up in a follow up email. Probably the biggest problem it solves is when a prospect becomes a client and tells implementation that they were promised this or that. If you have Gong and its integrated into salesforce your team can go and listen to the call and see exactly what was said. I've had many situations that would have led to churn and clawback be saved because Gong proved I said it right and the prospect heard it wrong.
Recommendations to others considering the product:
Embrace it. Listen to your colleague's calls or have your manager write notes on your calls. It will only help and get you better.
Incredible tool to boost your skills, self-awareness, and learn from others
What do you like best about the product?
Getting stats on my own calls is incredibly helpful, but having the call broken down into a line-by-line caller-distinguished transcript is ideal. I can also watch my teammate's Gongs to get tips and tricks, especially from the veterans.
What do you dislike about the product?
The video playback page sometimes takes forever to load, so when you are trying to pause, rewind to a specific place, comment, and see the transcript, sometimes the functionality of everything goes out the window as you wait for the page to load. It can be very frustrating. If they fix that buffering issue, the software would be flawless from my perspective.
What problems is the product solving and how is that benefiting you?
I have been able to watch back through my meetings to find key information, and I have found major benefits in self-awareness about my own sales ability. It is great to watch yourself sell and improve incrementally.
Recommendations to others considering the product:
Get it. It will change your life. It will change how your sales team functions. It is so powerful, can't recommend it enough.
Game changer for demo reviews
What do you like best about the product?
Gong has made it so easy for me to review my demos. First, it takes the pressure off of me to take detailed notes during the call; I can focus more on listening because I know that Gong will catch all the important details and the points of interest and transcript will make it simple for me to find the info I need after the call. Second, the stats are a quick and easy way to know how I did. No manager has the bandwidth to review every single call so I find it helpful to check the stats on my talk time etc. for some feedback on how I did. Lastly, the reminders from Gong make it easier for me to stay up to date on my deals after the meeting happened.
What do you dislike about the product?
My biggest frustration with Gong is that I can't see the transcript and the video side-by-side when watching the call. If the feature is there, I can't find it. This is pretty minor; it means I have to tab back and forth between watching the call and reading the transcript.
What problems is the product solving and how is that benefiting you?
Before Gong I didn't have any stats on my demo performance. I would have a rough guess of how much talking I did, how patient I was, but no data to back that. Before Gong my follow-up process was much more manual and I was forced to focus more on notetaking during the demo. Gong has made it easier for me to actively listen.
My experience for Gong is really amazing.
What do you like best about the product?
I am able to track my records of call and improve my work.
What do you dislike about the product?
Nothing as if now. No issues faced at all.
What problems is the product solving and how is that benefiting you?
I have realized many benefits with Gong like I can listen to my call and understand and accelerate my skills.
Recommendations to others considering the product:
Its a great tool to improve productivity.
Enterprise Account Executive
What do you like best about the product?
I like that I can gain insight on the calls without taking notes and also review calls to validate and improve my craft
What do you dislike about the product?
I can't anything to fault in my usage so far
What problems is the product solving and how is that benefiting you?
Sales effectiveness and efficiency
Recommendations to others considering the product:
Make the leap - its a great product that delivers real value!
Director of Customer Success
What do you like best about the product?
I like the comprehensiveness of Gong. I can use it for many customer success use cases such as portfolios view. Also, like the integration with Salesforce and Churnzero
What do you dislike about the product?
I don't have any that I dislike about Gong. If anything, I like it more as I learn more features.
What problems is the product solving and how is that benefiting you?
I use it to track the communication between customers and my team. Not only does it provide a timeline of touchpoints, but I can also see, read, and watch the touchpoints.
Highly Recommend - Very Intuitive
What do you like best about the product?
very easy to navigate, I enjoy that I can speed up the pace of the call to take in more information in less time.
What do you dislike about the product?
so far, no real dislikes, I would like more condensed lists of calls to choose from by customer
What problems is the product solving and how is that benefiting you?
learning about customers and issues and wins before meeting them
Indispensable for B2B
What do you like best about the product?
Being able to search keywords and competitors. Saving snippets of conversations. Making customer research efficient by having the ability to go to the exact timestamps needed.
What do you dislike about the product?
Adoption among team isn't very high yet. Closed captions AI needs some improvement. From a seller's perspective, it seems like a lot of work to upload, tag and describe recordings.
What problems is the product solving and how is that benefiting you?
Customer research. Since it's difficult to speak with customers in a B2B setting, this is the best method to acquire first-hand information. Insights help fuel campaigns and marketing plans.
Game Changing - Level Up Across Every Department in our Organization
What do you like best about the product?
- Listening to conversations - insights into engagement, quality of conversations
- Just in time coaching
- Tagging and Library
- Deal Insights
- Ability to connect to Hubspot and Teams
- Just in time coaching
- Tagging and Library
- Deal Insights
- Ability to connect to Hubspot and Teams
What do you dislike about the product?
- I'd love to see more use cases and features to support customer success and formal Voice of Customer programs
What problems is the product solving and how is that benefiting you?
- Coaching across our GTM teams
- Customer Insights to support our GTM efforts
- Support of our Voice of Customer efforts
- Sharing customer praise and friction points across all teams including support and engineering
- Refining our sales and marketing messages
- Charing our customer voice with executives and our board
- Capturing team member recognition
- Gathering and defining product enhancements via Product Advisory board capture
- Discovering opportunities for advocacy
- Customer Insights to support our GTM efforts
- Support of our Voice of Customer efforts
- Sharing customer praise and friction points across all teams including support and engineering
- Refining our sales and marketing messages
- Charing our customer voice with executives and our board
- Capturing team member recognition
- Gathering and defining product enhancements via Product Advisory board capture
- Discovering opportunities for advocacy
Recommendations to others considering the product:
Highly recommend!
love listening to specific calls
What do you like best about the product?
I love listening and reading the transcripts
What do you dislike about the product?
It's not easy to navigate at first, a lot of clicking around
What problems is the product solving and how is that benefiting you?
fixing language, tone and most importantly taking bits and pieces I believe are most beneficial
Recommendations to others considering the product:
Its a very useful tool!
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