Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
Customer facing interactions become easier and smoother. Can listen to the calls later for quality purpose
What do you dislike about the product?
Nothing as such, Started few months back.
What problems is the product solving and how is that benefiting you?
web conferencing to understand the insights they need to close more deals.
Recommendations to others considering the product:
Gong is extremely useful for quality
Gong Review
What do you like best about the product?
We can listen to our call and implement the changes as required, which will help us to make better conversation with the customer.
What do you dislike about the product?
As of now, it is only able to record and listen to inbound calls, not outbound calls
What problems is the product solving and how is that benefiting you?
After listening to calls, I can work better and it helps me pitch more efficiently while on call.
Recommendations to others considering the product:
It will help to improve the quality of calls and conversations with the customers.
Gone has streamlined my communication and records clearly
What do you like best about the product?
I enjoy the ability to catch words during a conversation.
What do you dislike about the product?
notes do not seem to integrate with Hubspot or churnzero
What problems is the product solving and how is that benefiting you?
quality assurance
A must have tool for any growing sales team
What do you like best about the product?
-The ability to enforce coaching
-The ease of use of the search and filters
-How the deal board helps with pipeline managers
-The ability to easily score calls
-How they are constantly innovating
-The ease of use of the search and filters
-How the deal board helps with pipeline managers
-The ability to easily score calls
-How they are constantly innovating
What do you dislike about the product?
It is one of the most expensive tools that we have in our sales stack
What problems is the product solving and how is that benefiting you?
-See how we position against competitors
-Provide coaching through listening, commenting and scorecards
-Ability to get ahead of churn
-Help strengthen discovery by use of points of interests
-Help track new products rollouts
-Provide coaching through listening, commenting and scorecards
-Ability to get ahead of churn
-Help strengthen discovery by use of points of interests
-Help track new products rollouts
Recommendations to others considering the product:
It's worth every penny
Great for reviews
What do you like best about the product?
It does a fairly good job of transcription
What do you dislike about the product?
On certain days it takes forever to port over the conversation.
What problems is the product solving and how is that benefiting you?
I am able to hear my peers and emulate them
Lets me improve customer conversations
What do you like best about the product?
I like the integration and analysis feature very much
What do you dislike about the product?
I feel the app should offer a plug-in to any of the video/audio calling app
What problems is the product solving and how is that benefiting you?
It lets me focus on conversations rather than worry about taking notes
Recommendations to others considering the product:
Highly recommend Gong
I record my client calls for review and best practices.
What do you like best about the product?
The interface site is so easy to use and share with teammates my calls.
What do you dislike about the product?
I dislike nothing so far. Everything is working smooth and easy.
What problems is the product solving and how is that benefiting you?
I am solving how I can better present product to my clients with gong. I can go back and rewatch my call.
Big fan of Gong
What do you like best about the product?
Makes it easy to review my own calls (especially before a follow up or getting more details about win/loss), share a call with clients and/or team members and listening to another team member's call for training. Love that transcripts are searchable. Works well on mobile. When onboarding, I could listen to a colleague's call while walking the dog to pick up on some best practices.
What do you dislike about the product?
Love that transcripts are searchable, but would love to be able to edit for corrections (minor quibble). Love that Gong is able to identify other people who joined the call, even if they weren't on the invite and is able to send them a copy of the recording. (Would be great if user is able to view that email address to add to their own CRM/database if that was the first contact.)
What problems is the product solving and how is that benefiting you?
Gong is great as both a training tool and sales/support enablement.
Recommendations to others considering the product:
Highly recommend if company has frequent sales calls with clients.
Easy to use and Integrates with CRM
What do you like best about the product?
I love that it is linked to Salesforce. It's easy to click on the call from my record in Salesforce.
What do you dislike about the product?
I have not found anything yet! It's very intuitive so far.
What problems is the product solving and how is that benefiting you?
A way to capture my discovery call info without being distracted taking notes on the live call. Gong allows me to really focus and have a great conversation with prospects.
Great app for internal visibility
What do you like best about the product?
I like that I can go in and see my colleague's calls, reference old meetings, and get statistics on talk time. The insights are beneficial to helping me hone in my sales game.
What do you dislike about the product?
I do not like the scorecards, they feel to be far too generalized. A simple 1-5 stars does not do it justice as real notes and insight are more beneficial to my development.
What problems is the product solving and how is that benefiting you?
This app is being used by my company to record and analyze calls for visibility in a fully remote environment. It also allows for me in sales to go back and reference my meetings.
Recommendations to others considering the product:
can be difficult to navigate but great functionality
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