Gong
Gong.ioExternal reviews
6,518 reviews
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Amazing Tool
What do you like best about the product?
The best part of this tool is the Artificial Intelligence technology where it helps you to do the quality checks of all the calls.
What do you dislike about the product?
Not all Inbound calls are getting recorded till yet. May be it will be updated after sometime.
What problems is the product solving and how is that benefiting you?
Quality checks of the calls. Benefit of this tool is you can listen to your recording anytime and can not the points which you missed out while making notes.
Recommendations to others considering the product:
Please do consider this tool to save your time and invest in other things.
Best for CSM
What do you like best about the product?
All the communications with the client (not only personal but anybody else in the team) are stored within one timeline: easy to follow the relationships and follow up on the open topics.
What do you dislike about the product?
The transcripts for German are very mediocre. There should be different watch speeds 0.75x as well - for the fast speakers with the accent. Keyword search is still not perfect.
What problems is the product solving and how is that benefiting you?
Building relationships with my client by having a full overview of the communications on every level. For the CSM it is an essential feature. I am very happy with Gong and really enjoy observing its development.
Recommendations to others considering the product:
always record your meetings
My experience using Gong
What do you like best about the product?
Listen to call recordings and improve ourselves.
What do you dislike about the product?
nothing, everything is in place and configured properly.
What problems is the product solving and how is that benefiting you?
All good.
Good call analytics tool
What do you like best about the product?
The call summary and the AI inputs help to make the recording of the call easier to identify.
What do you dislike about the product?
The calls are updated on a slower pace and there should be more input about the pauses and tone of the speaker.
What problems is the product solving and how is that benefiting you?
Gong helps in recognition of the call quality and the parameters to judge.
Review
What do you like best about the product?
The search functionality is very helpful. The filters are nice.
What do you dislike about the product?
Have better video transcript. Nothing else needs improvement.
What problems is the product solving and how is that benefiting you?
recording customer calls so other people can view later
Early stages in using it, but impressed so far
What do you like best about the product?
It's integration with all the key applications we use within the business, such as Salesforce and MS Teams.
What do you dislike about the product?
The transcript can be quite inaccurate, but I guess thats commonplace on a lot of similar tools. It would be great if we could edit the message that states we are recording the session, as it is very loud and invasive
What problems is the product solving and how is that benefiting you?
Sales interactions and transparency between all teams involved with deals. Its early in our use of the solution but I see it adding value to our sales process.
Recommendations to others considering the product:
Use it for transparency throughout all regions and levels in a sales organisation
The best way to be your best!
What do you like best about the product?
I appreciate being able to listen to myself and my peers. I love the transcripts and the clear layout . I enjoy the search bar and categories. I've seen much improvement in my day to day.
What do you dislike about the product?
When I first heard of Gong, I was nervous about my calls being able to be heard at any time by anyone. I never used Gong until I started my current role and it gives me confidence.
What problems is the product solving and how is that benefiting you?
I am more confident when calling my customers. I am able to hear keywords and change my approach. I'm able to reference a call and take notes to improve in the future.
Overall the features are great and very easy to navigate to sections of interest
What do you like best about the product?
Voice/participant detection and timeline
What do you dislike about the product?
I did not get a good sense of what Gong was prior to using and did not understand the benefits
What problems is the product solving and how is that benefiting you?
Customer relation and calls as well has feature discovery based on feedback.
Recommendations to others considering the product:
Compare similar products to realize how good Gong is
What a great software!
What do you like best about the product?
It's great software it's so cool how topics are allocated and how you're able to decipher calls. It makes finding errors in scripting and call flow easily. What great software!
What do you dislike about the product?
Nothing really not to like. The calls come through so easily. Topics are decernable. And really the searching tool is very advanced. I appreciate this so much. I love being a 5 star agent.
What problems is the product solving and how is that benefiting you?
Our whole enterprise has completed compliance training and we have literally have become a even better company being that we are more compliant in our scripting than any other company in our sector.
Recommendations to others considering the product:
Thank you! Great job Gong team!!!
Absolutely love Gong
What do you like best about the product?
I love that Gong transcribes calls. Working with different countries sometimes can cause communication barriers, but Gong helps bridge that gap when you can review a call to get clarification on areas you weren't able to understand during the live call.
What do you dislike about the product?
Sometimes the area that highlights pauses and talking times doesn't align with the conversation topic. It sometimes make it seem like you are not speaking enough or doing things in a particular way, even if a call goes very well.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of having to follow up to get clarification on topics that were discussed during a call, as Gong will allow me to go back and review things with transcriptions and other insights.
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