Gong
Gong.ioExternal reviews
6,518 reviews
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Very useful for training and reviewing work
What do you like best about the product?
I like being able to listen to myself or my teammates on calls and look for areas of improvement and growth. Also being able to recall discussions and validate conversations.
What do you dislike about the product?
I'm unsure of the broader implications related to personal data protection. I wouldn't know how to explain this to a meeting invitee if they asked.
What problems is the product solving and how is that benefiting you?
The ability to recall discussions covered in meetings is very benefitial. Everyone has been in a meeting when something was off-handedly discussed and later becomes a critical sticking point.
Recommendations to others considering the product:
Would recommend that your InfoSec and Privacy teams review the terms to confirm they are in line with your company's compliance policies.
Good
What do you like best about the product?
Listening to other calls with more experience
What do you dislike about the product?
Nothing, it's a helpful resource all around.
What problems is the product solving and how is that benefiting you?
Using this as good information.
Love the ability to learn from top leaders and use for personal growth
What do you like best about the product?
Learning from top reps in the company to improve my talk tracks.
What do you dislike about the product?
Have not found anything I don't like yet!
What problems is the product solving and how is that benefiting you?
How to keep my presentation SIMPLE.
Recommendations to others considering the product:
Use this tool constantly to learn from top leaders and leverage it to listen to your own calls to constantly impove.
Level Up Your Presentation Game
What do you like best about the product?
Great tool for a better understanding of your presentation/pitch/meeting. Really shows where to make improvements and also areas where you excel. Gong is a game-changer and I would encourage anyone to try it out.
What do you dislike about the product?
I honestly have been using Gong for about 2 months and have yet to find something negative that sticks out. Even had a technical error that I needed an assist on and the tech team was quick, efficient, and helpful. They took a situation that could have been perceived as negative into a huge positive.
What problems is the product solving and how is that benefiting you?
Currently, for me, it's listening and speaking patterns. I have a visual of how long I speak, how much time lapses before responses, and how much time I speak vs my client.
Great for coaching
What do you like best about the product?
Ease of use, ability to review calls and coach team
What do you dislike about the product?
Difficulty in finding the right companies & calls that I am looking for. Lots of noise from other comms
What problems is the product solving and how is that benefiting you?
Coaching up teammates, working on objection handling, sequencing events and customer journey.
Highly recommended
What do you like best about the product?
Gong is a great platform that allows to catch up and get the information needed before the next call.
What do you dislike about the product?
Sometimes it's quite hard to search and find the correct call that I want
What problems is the product solving and how is that benefiting you?
Re-surfacing older calls, and prepare myself better (by ,memory refreshment) to the next call
Recommendations to others considering the product:
I would highly recommend this product
gong is very easy to use and very helpful and optimized the right way. 10/10
What do you like best about the product?
It's very helpful when I need to hear my colleagues on how they talk, so I can improve myself. And like I've already said it's very easy to use, you guys have nailed the UX/UI part!
What do you dislike about the product?
nothing in particular, IMO the voice to text may need some improving, but even like this it's a pretty fun experience because you will get a free laugh here and there.
What problems is the product solving and how is that benefiting you?
In my career (sales) I use Gong to hear myself and my colleagues and with that I try to perfect my pitch so I do actually love the experience that you guys provide.
Friendly UI/UX
What do you like best about the product?
Centralized repository with easy access to all calls and conversations.
What do you dislike about the product?
No dislikes, audio and video are clear and transcripts have a high degree of accuracy
What problems is the product solving and how is that benefiting you?
Solves the problem of inefficient note-taking or interpretation of calls from memory
Uncomplicated!
What do you like best about the product?
Gong is the best call housing, recording, and listening service yet. It's simple yet has what you need and would hope to see in a similar service.
What do you dislike about the product?
There is a bit of a learning curve, and some features like sharing calls aren't intuitively obvious.
What problems is the product solving and how is that benefiting you?
It's created more efficiency in our training process.
Recommendations to others considering the product:
You'll never know all the reasons you need Gong until you roll it out.
I LOVE GONG!
What do you like best about the product?
Gong saves me a lot of time as it allows me to review key parts of my calls (rather than going through the whole call) and gives me tips on how to improve the way I'm engaging with my clients.
What do you dislike about the product?
Sometimes it doesn't pick up my client's accents very clearly in the transcript. I know this is very common with voice technology though so I understand it may not be possible to improve.
What problems is the product solving and how is that benefiting you?
Allowing my manager to review calls and feedback, be able to review my own calls at ease, Gong picks out key parts of my calls and gives recommendations for how I can improve.
Recommendations to others considering the product:
Just go for it! Start using it asap and explore all the functionalities.
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