Gong
Gong.ioExternal reviews
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An Incredible Tool for the Whole Team
What do you like best about the product?
Having the ability to listen to sales calls and beyond is incredibly valuable to everyone, and in marketing, it's been especially valuable. As we get to know the product, the team, and our customers, the recordings, as well as the transparency therein (the ability to see who's talking when, for how long, and to easily move between them) is fantastic.
What do you dislike about the product?
Sometimes it runs a tad slow, but I'm not really sure that's Gong - could be my computer or the WiFi.
What problems is the product solving and how is that benefiting you?
See answers to question #1! I've only been with my company for 90 days, but with the sales calls I've been privy to, I've learned about our product, our clients, and how we position them, and being in charge of content, that messaging and focus matters.
Text and Visual Search - Very Responsive and Fast
What do you like best about the product?
The overarching search function makes it very simple to find the video containing what you're looking for and that's great, but once you're in the video, the visual cues make the product great! If it was slow at searching it would be useless... But it is crazy quick! I expected the same slow and clunky video playback like Zoom, but Gong is on another level.
What do you dislike about the product?
The landing page where you search is initially a little confusing, but logically, I don't know how it could be any simpler. I guess my answer is I dislike anything in the app.
What problems is the product solving and how is that benefiting you?
Training and knowledge of the product we sell.
Impact in areas to verify certain important aspects of the call.
What do you like best about the product?
The Call detail feature helps to get some powerful insights.
What do you dislike about the product?
Nothing as of now, but the experience till now is really helpful.
What problems is the product solving and how is that benefiting you?
checking quality of the calls is now easier with all the insights which were only possible if one listen to the full call.
Recommendations to others considering the product:
nothing as of now. Thanks
I am continuously impressed with this platform!!!
What do you like best about the product?
I love the ability to search for a particular phrase or topic in a call. I also really enjoy the tips/tricks they provide in order to help me improve my communication skills, listening to the customer's wants, needs, and issues, and learning how to respond to their specific needs.
What do you dislike about the product?
Sometimes I will search for a word or phrase I had mentioned on a call and I will not get any results, however, that only provides more learning opportunities to learn how to effectively utilize the tools of this platform.
What problems is the product solving and how is that benefiting you?
I am solving an array of client problems with gong. The ability to share calls with clients and then they can share the call with their team has made things significantly easier to work through and provide support for my clients.
Recommendations to others considering the product:
Be sure to take advantage of their awesome support with any questions you may have.
Fantastic Resource
What do you like best about the product?
The ability to review calls is such a value add. I have trouble with note taking during meetings so I can review calls to ensure I don't have to ask for clarification.
What do you dislike about the product?
The AI generated topics could be better. I've noticed that the topics generally don't align to the discussion in all cases. Sometimes it does well, but for the most part it is off. This is not required for me however.
What problems is the product solving and how is that benefiting you?
Not having to take notes and being able to focus on the meeting. More engaged communication with customers.
Great integrations with Zoom
What do you like best about the product?
Gong is SO easy to use - the Zoom integration makes it seamless. Easy search functionality for titles and transcripts - making past content usable for teams + continued learning.
What do you dislike about the product?
Sometimes back to back calls get recorded as a single call.
What problems is the product solving and how is that benefiting you?
Internal education, better customer conversations.
Great Tool for Salespeople
What do you like best about the product?
I started a new job a few months ago and they use Gong as a sales tool. I have learned a ton using the tool from more senior reps within my organization meeting with clients, allowing me to ramp faster as a salesperson.
What do you dislike about the product?
There is not much to dislike. Super easy to use and functional. I use it in the mornings by watching my colleagues pitch and meet with customers. It gives great insight into the voice of the customer before needing to get in front of the customer yourself. Awesome for new hires.
What problems is the product solving and how is that benefiting you?
Onboarding to a new sales organization has been much easier. I am able to watch the recordings of my colleagues and gain valuable customer insight before having to do it myself. Being able to send the recording to a prospect is also super helpful since the main decision-maker might not always be on the call due to limited calendar time.
Recommendations to others considering the product:
Use it early and often!
Brilliant! Could not survive without Gong!
What do you like best about the product?
Gong is quite simply the best sales coaching software I have ever used. I have used them all! The UI and UIX are clean, intuitive, and sleek. Furthermore, the customer service is amazing. Thank you!!
What do you dislike about the product?
I honestly can't think of anything. If forced to say something I guess I am waiting on the full 2-way integration with HubSpot so i can update fields in Gong and they are updated in HubSpot.
What problems is the product solving and how is that benefiting you?
I am solving how my reps communicate with prospects.
Recommendations to others considering the product:
Do it!!!
Gong has saved me hours a week or review notes and tagging for teammates to be caught up on deals
What do you like best about the product?
The ability to share out quickly and easily to external stakeholders & topic tagging
What do you dislike about the product?
I wish we had the note taker title in zoom back
What problems is the product solving and how is that benefiting you?
saving me a ton of time!!!
Coaching without ego
What do you like best about the product?
The stats and insights that gong provides after the calls not only help you keep track of what was said but also helps you improve your speech and the questions you are asking. 100% recommend.
What do you dislike about the product?
When gong records calls on Google meet a very intrusive voice joins the meetings at the very beginning which is weird for everyone.
What problems is the product solving and how is that benefiting you?
Learning how to go about calls
Keeping track of what was said in conversations
Seeing areas of improvement
Gong allows me to do all three things which results in better calls, better tracking and thus more sales
Keeping track of what was said in conversations
Seeing areas of improvement
Gong allows me to do all three things which results in better calls, better tracking and thus more sales
Recommendations to others considering the product:
Record as many calls as possible. Find time to review insights and stats. Make a game out of it/competition.
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