Gong
Gong.ioExternal reviews
6,518 reviews
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Great for product feedback
What do you like best about the product?
We use Gong to identify customer and prospect needs. The recordings are a great way to listen to conversations that our teams are having with customers and help us prioritize new features and understand pain points.
What do you dislike about the product?
None so far. It's currently really helpful from a product perspective.
What problems is the product solving and how is that benefiting you?
We use Gong to better understand painpoints and requirements that our users have. I found the next-speaker playback controls to be really helpful to speeding up our time to digest information.
amazing
What do you like best about the product?
As a new business development representative, I used Gong to learn and hone essential skills
What do you dislike about the product?
i love gong nothing to dislike about it as long as it is used ethically
What problems is the product solving and how is that benefiting you?
cold call skilla
Best Way To Meet!
What do you like best about the product?
I love the ability to easily search words and phrases when I review calls. Being able to tag colleagues in certain snippets of the videos is so helpful. It's also helpful for our clients to easily search keywords and review meetings. The call stats have been useful in teaching me to be more patient with my responses and to let the client talk more about their needs.
What do you dislike about the product?
That the default day count for sharing videos with clients is 5 days. It would be nicer if the default was at least 30 days. A lot of our clients come back a month or so later asking for another copy of the call. Or the ability to change the days after sending the initial link.
What problems is the product solving and how is that benefiting you?
It solves the he-said, she-said that can sometimes happen in business. It's also great to have the ability to see all emails and calls with a certain client or brand. My team can easily share their calls and questions. The best thing is being able to answer a client's question with the response of "that particular snippet of our call can be found here". The ability to do your follow-ups directly through Gong and to have Gong take meeting notes for you prevents the stress of taking notes while also paying attention to what the other caller is talking about.
Recommendations to others considering the product:
Just do it. It saves so much time in the long run.
Gong: great asynchronous learning tool
What do you like best about the product?
Gong is great for global teams who often want to be able to schedule meetings with one another or schedule times to brief one another on meetings with partners, but cannot easily schedule time in different time zones.
What do you dislike about the product?
I like that Gong automatically records meetings with external partners, but maybe Gong can have an extension in google calendar that allows a user to toggle between having the recording feature on or not.
What problems is the product solving and how is that benefiting you?
I think Gong does a good job at what it is, which is being a very effective tool for partnership-building when they require buy-in from different departments...
Find the Answers You Need Quickly With the Stroke of a Key
What do you like best about the product?
I enjoy being able to search for a call topic with just a keyword or being able to review how often a customer has shared their positive experiences or not-so-good experiences about the product. This has been beneficial in helping to strategize for future calls.
What do you dislike about the product?
Not applicable at this time, but will let you know.
What problems is the product solving and how is that benefiting you?
Having the ability to review calls has been a great way to improve future calls. Gong saves a significant amount of time that would be spent via searching, with just the stroke of a couple keys.
Recommendations to others considering the product:
Not at the moment.
Gong has your back
What do you like best about the product?
Tool is easy to use, helps me easily search back on calls to find specific questions, and provides my customers with great recordings.
What do you dislike about the product?
I wish we could search for a questions among several call recordings, rather than just one.
What problems is the product solving and how is that benefiting you?
I can easily share questions from customers with our technical resources, I am able to recall back to important details, without having to listen to a whole hour long recording.
Great tool for feedback, call auditing, coaching, and data collection.
What do you like best about the product?
The ability to tag team members and have them receive the comments through Slack, whether this is to give feedback or share calls/snippets. This greatly improves adoption as it leverages existing tools.
What do you dislike about the product?
Scorecards are a good feature, but the fact you have to give an overall 1 - 5 score for calls and this can't be omitted is a shame, as this is very subjective and is the focus of the scorecard-related insights.
What problems is the product solving and how is that benefiting you?
-Increasing the volume of call audits.
-Giving feedback to reps.
-Giving reps a way to request feedback.
-Creating libraries of snippets/calls for onboarding and training.
-Giving feedback to reps.
-Giving reps a way to request feedback.
-Creating libraries of snippets/calls for onboarding and training.
Great tool to capture notes & also provide quick, asynchronous training to new employees
What do you like best about the product?
Gong has really helped me get a quick view into meetings, calls, etc of my team. I love how I can listen in, provide feedback, & then share my own recordings for training around best practices.
What do you dislike about the product?
There's a lot within the Gong toolkit -- integrations with Salesforce included! I'd love to get more quick training resources pushed to me.
What problems is the product solving and how is that benefiting you?
Capturing market trends (especially for competitors) and training/onboarding of new employees
Amazing Sales Analysis platform
What do you like best about the product?
the ability to find specific keywords and trace them in the call
What do you dislike about the product?
nothing, it's easy to use and generally great solution
What problems is the product solving and how is that benefiting you?
we can hear our AE's through their cycle
Gong Review
What do you like best about the product?
Learning from others, remembering the points that I might forget from the calls.
What do you dislike about the product?
Sometimes recording from clients' scheduled call can be quite tricky.
What problems is the product solving and how is that benefiting you?
Recalling important points from meetings
Saving time from taking notes.
Saving time from taking notes.
Recommendations to others considering the product:
For sales managers, Gong is very effective for coaching. No need to do shadowing so save your time.
For sales IC, Gong will be good for sales learning, call or conversation intelligence and a note taker.
For sales IC, Gong will be good for sales learning, call or conversation intelligence and a note taker.
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