Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is extremely easy to use and provide quality insights
What do you like best about the product?
It's easy to use. I love that I don't have to remember to record the calls
What do you dislike about the product?
I dislike the fact that it also records my internal meetings, but I believe there might be a setup that prevents this from happening?
What problems is the product solving and how is that benefiting you?
I've had way better 1:1 sessions with my managers after Gong. All my calls are in the system, I can easily share them with my manager and they can add their feedback directly on the tool so I have it even before our 1:1.
It is also great for our alignment with customers and between teams since we can just go back and listen to a recording whenever we need to recall what was said to/from a customer.
It is also great for our alignment with customers and between teams since we can just go back and listen to a recording whenever we need to recall what was said to/from a customer.
Focus on conversations, not on taking notes!
What do you like best about the product?
Gong allows me to focus on engaging with my clients and actively listen instead of taking notes. Because I can go back and review my calls, and jump immediately to the segments the analytics have highlighted, I know I'm not going to miss any key details.
What do you dislike about the product?
So far, I haven't noticed anything to dislike! The program seems intuitive and our entire sales team uses it. We even use it as part of our KPI goals. Seems to be working great.
What problems is the product solving and how is that benefiting you?
I have been able to really interact with clients and identify potential additional services opportunities because I am not focused on acting as a meeting recorder, but rather am truly engaged.
Recommendations to others considering the product:
Do it!
Functional, intuitive platform that takes out the guess work
What do you like best about the product?
Gong makes it easy to locate & review my past cliet calls. I love how the AI is able to extract the call transcripts, which saves me so much time & effort.
What do you dislike about the product?
the search for calls button needs work, it does not always locate the calls I'm looking for..
What problems is the product solving and how is that benefiting you?
I am able to quickly refer back specific conversations of my calls without having to dig through my notes. It gives me peace of mind knowing all my notes will be there after the call.
Recommendations to others considering the product:
Reach out to support if you need help. they are very responsive
A consistently positive experience
What do you like best about the product?
I love that I can focus on the client in my meetings and go back to thoroughly review the call to create my follow-up. It's an invaluable asset in the world of sales.
What do you dislike about the product?
There's nothing I dislike about Gong. It's user friendly and simple to use.
What problems is the product solving and how is that benefiting you?
If I have missed something a customer a specified in a meeting, I can go back to that call to seek the clarification I need.
A lot of cool features!
What do you like best about the product?
easy to use with a lot of great features to learn how to improve one's own pitches
What do you dislike about the product?
I think some of the words it considers filler words are a bit extreme.
What problems is the product solving and how is that benefiting you?
ability to self reflect. learn how to be self critical in order to improve
Recommendations to others considering the product:
add it to your homepage so you remember to check it out frequently
Account Executive
What do you like best about the product?
Listening to my colleagues' calls for training purposes. It is so helpful to be able to search specific words in the transcript and read the transcript
What do you dislike about the product?
Understanding which filters I need to use to find the calls I want. There are many options. Not so much of a dislike, but a learning curve.
What problems is the product solving and how is that benefiting you?
Gong has been so helpful for sales training purposes at my new company. It allows me to understand and disect how my colleagues approach certain challenges our clients are facing
Account Executive
What do you like best about the product?
I love the transcipt feature so I can look back on info the client provided. I also love that I'm able to send snippets, its great to show off my convos to my manager.
What do you dislike about the product?
I don't like that everyone has access to our personal calls. I would like if you had all our calls locked and we could choose which ones to share.
What problems is the product solving and how is that benefiting you?
I love that I can provide accurate follow up because Gong records and reminds me of what I promised.
Amazing tool!
What do you like best about the product?
Ability to review past calls is amazing for both Account Executives looking to gain more information from SDR meetings or for SDRs to hone in on skills as a new hire. Super valuable in many facets.
What do you dislike about the product?
I think Gong could benefit from an improved search function, seems like it doesn't work intuitively. However, this could be due to internal structuring and how my company tags meetings.
What problems is the product solving and how is that benefiting you?
Learning our product from our experts in a professional, real-life setting has been the most valuable experience as an SDR looking to advance through his career and hopefully make his way into a closing role.
Great call recording tool
What do you like best about the product?
The AI used to transcribe calls and flag content makes it easy to find relevant parts of calls and track topics discussed. This is useful in reporting and analytics.
What do you dislike about the product?
The visualforce page for Salesforce isn't very customizable; the component is not collapsable and the size restrictions make it clunky. The 404 error is also not descriptive (whether the user doesn't have access or whether the account has no activity).
What problems is the product solving and how is that benefiting you?
Gong is used for activity tracking; we haven't used it for coaching or training yet. The activity tracking is helpful to see how often an account is being contacted and through what medium.
Recommendations to others considering the product:
Great for call recording, monitoring, and coaching.
Gong is an amazing tool that all call centers need to use!
What do you like best about the product?
The feedback portion of Gong is the best part of Gong! It allows you to have interactive feedback with your coach and teammates on aspects of calls. The calls that are recorded come to your email for you to quickly access and review firsthand.
What do you dislike about the product?
I dislike the fact I don't know how to use it that well. It's either because of my time management or maybe there isn't enough scheduled time for training on Gong.
What problems is the product solving and how is that benefiting you?
I am now able to see in text form what I do well and what areas I need to improve on. For example, I can see when I'm thrown a curveball, I talk too much and potentially talk myself out of meetings.
Recommendations to others considering the product:
Get it for your team today!
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