Gong
Gong.ioExternal reviews
6,518 reviews
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Great tool!
What do you like best about the product?
The way that Gong acts as a learning and educational tool.
It is great for when new employees want quicker and more efficient learning, since it allows you to observe both best and less good, examples, of how to conduct yourself during meetings with clients.
The algorithm is also quite impressive.
It is great for when new employees want quicker and more efficient learning, since it allows you to observe both best and less good, examples, of how to conduct yourself during meetings with clients.
The algorithm is also quite impressive.
What do you dislike about the product?
it can put some pressure on the conversation since people can become a bit self-aware while knowingly being recorded, but it is not a big issue, in my opinion.
The search function could also be a bit more granulated.
The search function could also be a bit more granulated.
What problems is the product solving and how is that benefiting you?
Learning quicker and better from other colleagues in the same position.
At the same time, learning quicker from my own mistakes, since one can quickly review themselves after a meeting.
At the same time, learning quicker from my own mistakes, since one can quickly review themselves after a meeting.
Great tool to keep track of sales!
What do you like best about the product?
tracking for keeping up with sales and clients as well as the ability to leave notes
What do you dislike about the product?
There isnt much I dont dislike, it has been a useful tool ulimately
What problems is the product solving and how is that benefiting you?
how to keep track of clients and various accounts, the benefits of using the call system
Gong is a invaluable tool throughout the sales process!
What do you like best about the product?
The ability to quickly search for calls by tag, opportunity, or attendees...and how it seamlessly integrates with Zoom.
What do you dislike about the product?
Honestly, nothing. I admittedly haven't used some of the more advanced features, but for what I use it for, it's excellent!
What problems is the product solving and how is that benefiting you?
Identify, re-affirm action items. Track deal life cycle and get up-to-speed on deals (read through emails, listen to calls in which I was unable to attend)
Absolutely fantastic asset
What do you like best about the product?
Absolutely fantastic asset allowing you to listen to not only your own calls but the calls of top performing sales reps, enabling you to constantly hone your own skills.
What do you dislike about the product?
Now and then seems to mismatch the names of the callers
What problems is the product solving and how is that benefiting you?
Missed opportunities
Great app
What do you like best about the product?
Seeing the transcript and the clear visual about who is speaking (and skip around accordingly) are great.
What do you dislike about the product?
Not many. Perhaps the mobile implementation could use some work.
What problems is the product solving and how is that benefiting you?
I use it primarily for sharing context asynchronously.
Helpful competitive insights
What do you like best about the product?
I use Gong for competitive tracking which helps guage the threat level. If we are coming up against a competitor consistently then we know we have to pay more attention going forward.
What do you dislike about the product?
It could be smarter in searching for terms. When I search for a competitor it often pulls in similar-sounding words which impacts the overall quality of the data I am pulling.
What problems is the product solving and how is that benefiting you?
I am trying to monitor emerging competitors which has been very helpful. I am also listening to how reps respond in response to new competitors to see where we can improve.
Super helpful for learning a new postion
What do you like best about the product?
I like that I can search keywords and locate recordings that are helpful for me to learn my new sales roles. I also like that I can print the transcripts to create my scripts.
What do you dislike about the product?
The word recognition could be a little stronger, I think. We have a lot of employees from the south and the southern drawl isn't always recognized.
What problems is the product solving and how is that benefiting you?
In my new role as a product application strategist, I will be doing demos for the sales team for prospects and I have relied on GONG for 90% of my training in listening to the recording of people in the role currently.
Recommendations to others considering the product:
Just dive in and use it. There are so many helpful tools within the platform.
Awesome Coaching Platform
What do you like best about the product?
I love how it helps me coach. It's basically game film. It helps me get better as a manager, and more importantly, it helps my reps close business. It helps me make sure all the reps are using similar messaging and doing what they need to do to close business. Are they getting a next step on the calendar, are they talking budget, and they doing enough discovery, etc.? Mt team is better because of Gong.
What do you dislike about the product?
Honestly, I don't dislike anything about Gong.
What problems is the product solving and how is that benefiting you?
Gong helps speed up onboarding. It also helps me forecast, because it warms me if there is something that happened in a specific call that should raise a red flag. Gong allows me to know if they team is all pulling in the same direction.
Recommendations to others considering the product:
Talk to other Gong users to understand their experience.
A tool to unlock alignment between departments
What do you like best about the product?
I am in marketing, so I don't have very many client/prospect-facing calls. However, our team uses Gong and it is immensely valuable for me to be able to go through calls and tune into what real people who use our product or are considering becoming a customer think, say, and ask. I really appreciate the ability to have the resources needed to tap into insights without having to play a game of telephone. Now there are no excuses not to understand the voice of the customer/prospect. :)
What do you dislike about the product?
Honestly, nothing so far - I supposed sometimes when you aren't using Gong day in and day out it can be a little bit confusing to find which calls are even good to listen to in the first place, but that is more of an internal workflow than something specific to Gong's products.
What problems is the product solving and how is that benefiting you?
Customer/prospect calls being recorded for anyone at the company to be able to listen to and accesss.
A wonderful, impactful sales tool
What do you like best about the product?
Pipeline management is a breeze with Gong, also really appreciate the data-driven metrics that they provide. The call analysis AI is top-tier. I am so pleased so far and can't wait to continue to find more features and tools impactful to my role
What do you dislike about the product?
The call transcription feature tends to be a little wonky, but I see this improving with time, it sometimes can be a bit slow to import your sales calls into Gong
What problems is the product solving and how is that benefiting you?
Gong is helping us identify opportunities in our pipeline to make sure our team is not missing any sales. It's helping us drive sales calls and provides great analytics.
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