Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful coaching tool
What do you like best about the product?
Gong has helped me coach and train sales professionals more efficiently and in a more structured way. Gong has helped my teams share learnings (both successes and failures). Furthermore, I use Gong to help with customer calls that need to be transcribed and used for quality check-in.
What do you dislike about the product?
Nothing that comes to mind right now. I have used gong for different purposes (sales, inside sales, customer success) and I have not hit any major roadblocks or problems with Gong.
What problems is the product solving and how is that benefiting you?
In the past, I have predominantly used Gong for sales training and sales onboarding for new employees. From the training side it has been about giving feedback and continouus learning and development. Today I predominantly use it for capturing customer information to make sure we are building top use cases for our customers.
Knows your deals better than you.
What do you like best about the product?
Gong records all of my meetings and client interactions. When I've got a busy day I can go back and reference important follow-up tasks, and customer points of interest.
What do you dislike about the product?
I really love Gong! Right now I'm not sure what else I would add. Salesloft integration could be really cool for email template ideas.
What problems is the product solving and how is that benefiting you?
Solving the problem of information gathering and manual note-taking. With Gong, I don't have to take notes because Gong records the entire conversation for me.
Gong is a Very Powerful Sales Tool
What do you like best about the product?
I like that I can go back to every call and re-listen to them so that I am not missing anything.
What do you dislike about the product?
I don't dislike anything. Nothing is missing, based on my current usage.
What problems is the product solving and how is that benefiting you?
I can get a lot more information than I can remember.
Absolutely love how easy to use Gong is
What do you like best about the product?
Mobile app: love that it picks up where I was on the desktop version
What do you dislike about the product?
Hate that I cant highlight a snippet and send it - its too much back and forth to get the timing right
What problems is the product solving and how is that benefiting you?
Gong helps people level up on their sales expertise and technique
Great resource for someone training
What do you like best about the product?
I like that you can search a keyword and find a conversation that applies to that word. It is also very help that you can filter the conversations by host and client.
What do you dislike about the product?
Have had no bad experiences yet while using. Thus far, it has been nothing but helpful. I enjoy hearing conversations from certain clients and colleagues. Sometimes when I search for a specific name, it does not show up.
What problems is the product solving and how is that benefiting you?
It is allowing me to hear my colleague's conversations when i can not join the call. This is helping me understand how to communicate with clients but on my own time.
Gong has been the most valuable tool during my onboarding period.
What do you like best about the product?
Gong has been the most valuable tool during my onboarding period. I wish every company used this - especially in a sales role it's so important to know the in's and out's of every account and Gong has allowed me to get ahold of the small details not captured in notes from former employees, and also revisit past calls of my own to ensure I didn't miss anything on my follow up to customers. Incredibly valuable tool.
What do you dislike about the product?
I really like just about everything on the platform. I'm sure there are many features I don't even know how to use ,.
What problems is the product solving and how is that benefiting you?
So many. Historical knowledge of accounts passed over to us. Ongoing record of verbal promises made, things I need to personally deliver on, and tracking deal flow.
Recommendations to others considering the product:
use it.
Revolutionized the way I hone my skills
What do you like best about the product?
the way Gong tracks different topics being discussed throughout the call
What do you dislike about the product?
it's hard to find calls quickly when searching clients
What problems is the product solving and how is that benefiting you?
analyzing why deals stall
Gong is a gamechanger
What do you like best about the product?
recording calls, snippets, copy transcripts to notes for review
What do you dislike about the product?
time to process recording. having to uplo
What problems is the product solving and how is that benefiting you?
ability to review calls, and take notes
Accelerating my onboarding
What do you like best about the product?
I use Gong videos to review how experienced colleagues position our offerings and what are the most frequent questions from prospects. I like the possibility to skip intro parts of the call and focus on the qualification and q&a. I also like the feature to fast forward to the speaker I want to hear. I like I can access videos on demand as soon as I have some free time.
What do you dislike about the product?
Nothing in particular. Easy to use and lot of value added.
What problems is the product solving and how is that benefiting you?
Accelerating my onboarding. Review calls offline without having to schedule shadowing with colleagues. Also useful to review your own calls and check if tone and duration are appropriate.
Really useful
What do you like best about the product?
Really useful way to recap meetings in a very detailed way.
What do you dislike about the product?
Nothing specifically at the moment for me
What problems is the product solving and how is that benefiting you?
The graphs about the speakers are really useful
showing 2,551 - 2,560