Gong
Gong.ioExternal reviews
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Account Executive
What do you like best about the product?
I like the ease in which you can easily review all correspondence related to a sales opportunity (email, calls, conferences, etc) with the approriate integrations. The playback feature for calls and the ability to filter by speaker, adjust speed, and quickly skip ahead or send snippets makes Gong highly useable.
What do you dislike about the product?
I would like the ability to tag a last-minute meeting to be recorded in Gong. As is, these meetings do not get captured by the ai. If Gong could add functionality to record last-minute calls, that would take it to the next level! You can add zoom calls to Gong after the fact, so it is only a minor inconvenience
What problems is the product solving and how is that benefiting you?
Managing my sales pipeline, and reviewing open opportunities are the main problems that I am solving with Gong. Also very helpful to see others' calls on my team. Gong is all benefit!
Recommendations to others considering the product:
If you have a sales team, this is an invaluable tool.
Really good tool
What do you like best about the product?
Gong is great to review your calls, looking for ways to improve your pitch. I love the stats that it gives, such as talk ratio, etc. Also great as an alternative to some Salesforce proccesses
What do you dislike about the product?
There's not much I don't like. Sometimes the integration with zoom doesn't get the recording uploaded to gong on several occasions. Some of the script is not 100% accurate too, but guess that's due to my British accent
What problems is the product solving and how is that benefiting you?
My talk ratio! And ow I need to reduce it. It also helps me to remember what we spoke about during the previous call to follow up seamlessly where we left off.
Awesome software for call recordings, analytics, etc.
What do you like best about the product?
Call analytics is the best feature. I also like the feature where I can see who is speaking where so as to directly jump to that point. Really good software for all call needs.
What do you dislike about the product?
Nothing in particular. Training and support can be enhanced.
What problems is the product solving and how is that benefiting you?
Call analytics, call tags, next action items, searching for a particular content. All of this increases analyst productivity.
Recommendations to others considering the product:
Very innovative software for all your call analytics needs
Gong for successful customer conversations
What do you like best about the product?
The trackers are the best as they allow you to modify the power words you use and thus create better customer convo.
What do you dislike about the product?
The fact that there isn't a "most used keyword during a period" feature and also that the transcription is not great
What problems is the product solving and how is that benefiting you?
Automating call transcription and not missing any action items
Great tool for Sales Managers and Sales Teams
What do you like best about the product?
I like the call recording and recording to transcript feature best.
What do you dislike about the product?
There's nothing I dislike at this moment about Gong.
What problems is the product solving and how is that benefiting you?
How much reps vs prospects are talking, the levelof question asking and how much attention is being put on discovery and closing.
Gong is lit
What do you like best about the product?
Gong is so wildly advanced its an amazing tool to have access to and not only helps me be better just on my own but allows my coworkers to give me feedback in a timely manner!
What do you dislike about the product?
Ohhh dislike... Hmmm - the transcribing can be a little wonky sometimes but it also is able to transcribe a call so I wouldn't expect it to be perfect but it is very close
What problems is the product solving and how is that benefiting you?
The biggest one is being able to share information quickly - on a personal level, I like how I can get feedback myself and drive to be better using gong as a tool. The insights are spot on
Failure to Success
What do you like best about the product?
I like being able to learn from my past calls to see what I can do better, I also like the transcript a lot.
What do you dislike about the product?
Not anything necessarily that I dislike; I would, however, like better audio quality.
What problems is the product solving and how is that benefiting you?
I've learned I talk way too much on some of my calls, I need to cut back and let clients speak.
Great Tool Overall!
What do you like best about the product?
The ability to review calls asynchronously; the reminders pre- and post- calls; the coaching from the software as well the capability for team leads to provide their comments on calls for further rep coaching
What do you dislike about the product?
Not much I dislike about Gong. It's a valuable product.
What problems is the product solving and how is that benefiting you?
Call review for my personal development. As a BDR I'm able to watch calls from all across the team including AEs, sales leadership, and eve from the Existing Business team.
That's incredible insight across teams that helps me to be better at my job
That's incredible insight across teams that helps me to be better at my job
easy
What do you like best about the product?
The feature I like the most about gong is the transcript.
What do you dislike about the product?
It usually takes a long time for a call to upload
What problems is the product solving and how is that benefiting you?
Self-learning, and I can learn from my past calls and collegescalls . furthermore it's a great Knowledge Management platform.
I recommend Gong every chance I get.
What do you like best about the product?
As an Individual contributor, gong allows me to be present in conversations rather than distracting myself from the conversation by taking detailed notes. I can always go back to the gong recording and find key conversation pieces using keywords or the transcript.
As a sales leader, gong gives me a much more detailed understanding of how often competitors are mentioned and which messaging leads to beating out the competition vs losing deals. It's also invaluable as a remote onboarding tool. I can't imagine trying to onboard new salespeople today without gong.
As a sales leader, gong gives me a much more detailed understanding of how often competitors are mentioned and which messaging leads to beating out the competition vs losing deals. It's also invaluable as a remote onboarding tool. I can't imagine trying to onboard new salespeople today without gong.
What do you dislike about the product?
I wish gong was more widely used for deal management. It's difficult to convince other sales leaders to manage pipeline in gong rather than salesforce. Based on gong's roadmap though, I'm very optimistic here.
What problems is the product solving and how is that benefiting you?
AEs are able to be more detail-oriented on calls and not miss key pieces of information mentioned by prospects.
Most importantly, our team is all remote so deal coaching can rarely happen in real-time. Gong allows us to provide coaching on deals without the manager actually needing to join the calls. This has also helped us decrease ramp time drastically.
Most importantly, our team is all remote so deal coaching can rarely happen in real-time. Gong allows us to provide coaching on deals without the manager actually needing to join the calls. This has also helped us decrease ramp time drastically.
Recommendations to others considering the product:
Just do it. I can't imagine working without gong these days.
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