Gong
Gong.ioExternal reviews
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Great tool for any org with an SDR team
What do you like best about the product?
The simplicity of the integration is unreal. I didn't have to think about recording the call, uploading, or syncing my zoom with Gong. It's a huge time saver and a great way to view your teams calls.
What do you dislike about the product?
No complaints so far. I do recommend having your organization's onboarding department do a tight 45 minutes - an hour enablement session, as it takes a while to get used to.
What problems is the product solving and how is that benefiting you?
Gaining the ability to look back at one-on-one or group calls with potential clients to get insight on the outcome of the meeting and to also give feedback to the reps hosting the call.
BDR Training
What do you like best about the product?
I love that I can go in and listen to my and my coworker's calls. This helps me think about what I could have said differently.
What do you dislike about the product?
There's not too much that I don't like. It's a simple tool to use for training.
What problems is the product solving and how is that benefiting you?
It helps with note-taking because you can easily pause the recording and write down important points. This is helping with future calls.
Love it!
What do you like best about the product?
Can go back and play the recordings and listen to parts that matter most for the purpose and can selectively see which people spoke at what times and can move back and forth. Helps in knowledge sharing and collaboration within and across teams.
What do you dislike about the product?
I am actually satisfied with this product and have no complaints :)
What problems is the product solving and how is that benefiting you?
From the marketing point of view, I can view customer and prospect calls conducted by our AEs and can understand the customer perspectives and market segments.
A Must Have for Sales Development
What do you like best about the product?
Gong offers many valuable features essential to the growth and development of sales professionals. What stands out to me most is the ability to internally review your call recordings with team members and managers to obtain constructive feedback. The sentiment analysis breakdown is a standout feature as well!
What do you dislike about the product?
Honestly, I haven't found any feature missing or needed since I've began utilizing Gong over 3 years ago.
What problems is the product solving and how is that benefiting you?
The problems that I'm solving with Gong are self-development as a sales professional and keying into what my prospects care most about in the sales process. The benefit of also listening and learning from top peer sales reps and their recordings is essential to growing within your organization successfully.
Accessible, efficient video recording tool
What do you like best about the product?
Love being able to find my past calls easily and access them without having to search for long periods of time. The video quality is wonderful and doesn't buffer, like some other call recording tools I've used.
What do you dislike about the product?
Nothing comes to mind immediately. The little voice in the beginning of the call regarding the recording being used for training purposes can be a little distracting.
What problems is the product solving and how is that benefiting you?
Solving the ability to go back and re-watch my old calls and collect data on different talk tracks that work vs. some that don't work. I've realized the video quality is wonderful.
Ground breaking
What do you like best about the product?
What is there not to like? For anyone engaging with clients, Gong provides the ultimate source of truth. Monitoring reporting and analytical capabilities are second to none as conversations can be tracked by theme/subject in real time. Gong is a must-have tool for any serious organisation. The bigger question is - how did we live without it?
What do you dislike about the product?
Absolutely nothing at all. Gong is a fantastic service that is an essential requirement for serving any / all customers regardless of sector, geography or size.
What problems is the product solving and how is that benefiting you?
Gong provides the ultimate source of truth. Monitoring reporting and analytical capabilities are second to none as conversations can be tracked by theme/subject in real time.
Recommendations to others considering the product:
Don't delay and adopt this tech asap. You won't regret it.
Best Way to Get Better at Sales
What do you like best about the product?
The ability to breakdown a call in so many ways. You are able to focus and work on any part of your sales pitch easily.
What do you dislike about the product?
Right now, I don't think I have any dislikes.
What problems is the product solving and how is that benefiting you?
I am able to really work on my discovery and buying process by breaking down my call and others on my team.
Amazing business intelligence
What do you like best about the product?
Our team love using Gong to share interesting customer insights to improve our product development and marketing strategies.
What do you dislike about the product?
Nothing so far. Everything is going really well.
What problems is the product solving and how is that benefiting you?
Being able to tag our team in calls instantly saves us from having to write down notes and forget important details. It's easy to come back to things later with the library feature.
Recommendations to others considering the product:
Just give it a go, it's easy to learn. I haven't needed any help.
Great software for sales teams
What do you like best about the product?
Ability to review calls and share those calls with colleagues. Gong makes it very easy to identify and skip through calls to find the most relevant information for coaching or reviewing calls.
What do you dislike about the product?
I don't have a lot of dislikes, sometimes it can be a little bit hard to find calls that you're looking for.
What problems is the product solving and how is that benefiting you?
Mostly being able to find calls and make them useful. Beforehand you'd basically record calls and never go back and listen through them. Now we can break them up and dive into topics.
Gong helps everyone learn from one another!
What do you like best about the product?
I love how you can add comments and annotate how a call went. I enjoy that you have access to everyone's calls so you can review what you feel you need.
What do you dislike about the product?
I don't have any pertinent dislikes currently.
What problems is the product solving and how is that benefiting you?
I solve my talk track problems and use others' conversations to help me hone my style.
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