Gong
Gong.ioExternal reviews
6,518 reviews
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Amazing calling tool
What do you like best about the product?
Listening to others calls, the search ability.
What do you dislike about the product?
The stats aren't always right and don't always help.
What problems is the product solving and how is that benefiting you?
Issues with my pitch, things I'm doing wrong and things I'm doing right, it's helping to fine tune my pitch. I use it daily. So glad I am able to perfect my pitch using it!
Been a gong user for over 2 years, hasn't let me down once
What do you like best about the product?
I work as a CSM, and I have gong in all of my training for easy recording and distribution for follow-ups. This way, I can deploy previous trainings to new users, and use my time more strategically.
What do you dislike about the product?
I feel like the search for historical recordings could be a bit better, but I strategically use naming conventions to improve my search results.
What problems is the product solving and how is that benefiting you?
Freeing up time from training individuals, allowing customers access to training information, saving my butt when I'm not sure I got all the details of a conversation and I can review it.
Recommendations to others considering the product:
I would recommend this to companies who want a great recording platform for training, sales process, and self-reflective individuals who constantly want to improve.
Easy to use, great tool for listening to calls.
What do you like best about the product?
The ease of use is essential for tools like these. Gong is the best i've used.
What do you dislike about the product?
Sometimes it may take awhile for calls to upload to Gong.
What problems is the product solving and how is that benefiting you?
I'm fixing a problem I'm having with talk time with people.
I'm happy with the product, I find it to be very useful
What do you like best about the product?
Being able to focus on a specific speaker
What do you dislike about the product?
Sometimes the transcript isn't doing great, but that usually end up in good laughs
What problems is the product solving and how is that benefiting you?
Sharing calls with team members who are unable to join due to time difference
Great tool for amazing calls and creating written summaries
What do you like best about the product?
voice to text transcription and in-depth statistics
What do you dislike about the product?
Hebrew is not appropriately supported for voice recognition, and hard to seamless setup connection to video conference apps
What problems is the product solving and how is that benefiting you?
need to summarize calling and analyze the dynamics of the call
Recommendations to others considering the product:
Check the local language recognition quality
How did we live without it all this time?
What do you like best about the product?
It takes the recording of your meeting to a whole new league. The timeline lets you jump to the parts where the important speaker speaks. The automatic translations help you jump to the most important moment of the conversation.
What do you dislike about the product?
The automatic translations are cute but could be more accurate.
What problems is the product solving and how is that benefiting you?
As a product manager, discovering problems by our customers is super-important. Reviewing previous conversations and identifying the exact pain points is easy with Gong. You can jump to the most important moment of the conversation, and there will be no dispute within the team over what the customer says.
Very helpful
What do you like best about the product?
QA feature is very useful. Appreciate that it breaks down call.
What do you dislike about the product?
Busy homepage makes it harder to navigate
What problems is the product solving and how is that benefiting you?
Quicker QA
Recommendations to others considering the product:
Really advances and user friendly
using gong on my everyday work follow has given me great advantages
What do you like best about the product?
two way listening and recording allows me to recall specific information
What do you dislike about the product?
Not being able to attach gong to note or clips within SF
What problems is the product solving and how is that benefiting you?
HAVE NO PROBLEMS with the next work two way listening and recording allows me to recall specific information
Critical tool for product GTM, Sales/CS Training, and customer centricity!
What do you like best about the product?
Our AE, CSM & supporting contacts were incredibly helpful throughout the process!
What do you dislike about the product?
Nothing!! Like, literally nothing. Props to John Richards especially!
What problems is the product solving and how is that benefiting you?
We are incorporating customer voice into our funnel, developing GTM strategies, training sales & customer success teams!
Recommendations to others considering the product:
Identify your company-level vision, strategy, and goals before purchasing Gong. The AE / CS contacts are great about developing them and building out an instance to achieve desired results, but having a foundation is incredibly helpful.
Essential Sales Tool - Once You Start Using Gong You'll Never Go Back
What do you like best about the product?
There is value for everyone. Reps have better conversations by being able to focus on the prospect/customer and LISTEN, refer back to the conversation for better follow up, and identify open questions, opportunities for improvement, product requests, etc. that can easily be shared for input, feedback, etc. Managers get better deal insights and coaching opportunities. Execs get better visibility and better insights across the team. Cross-functional teams get better customer feedback and input on what's working not working. The list goes on.
And you can get a lot of value out of the tool without putting a ton of work into actively managing / adminstering it. Although you get a ton more value if you do put in that work.
And you can get a lot of value out of the tool without putting a ton of work into actively managing / adminstering it. Although you get a ton more value if you do put in that work.
What do you dislike about the product?
It's all one big product. We don't use everything, and it does feel like we are paying for a lot of functionality that we're not using yet.
There's almost too much you can do with Trackers, and it can be challenging figuring out where to start. It can be challenging to figure out what to track and then build trackers that effectively track it.
There's almost too much you can do with Trackers, and it can be challenging figuring out where to start. It can be challenging to figure out what to track and then build trackers that effectively track it.
What problems is the product solving and how is that benefiting you?
The way we engage with customers pre and post sales is one of our biggest differentiators. Gong helps us do that by allowing reps to truly listen to our customers to uncover problems and objectives and ultimately put solutions in place that address what exactly they need. And then transfer information internally to help ensure we are delivering on what's been committed.
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