Gong
Gong.ioExternal reviews
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Sales Ops Analyst
What do you like best about the product?
Easy to use and great insights provided to all employees
What do you dislike about the product?
Should be an easier way to organize calls
What problems is the product solving and how is that benefiting you?
Clear and concise
Invaluable Success Tool for Any Seller
What do you like best about the product?
Gong is extremely intuitive. I'm surprised at simply how incredible and easy to use the UI is. I can find any of my calls at any time, not only to review for coaching, but to go back over if I forgot to take notes. It is an incredible tool that I can't imagine life without.
What do you dislike about the product?
The only thing I don't like is that it sometimes logs the company name instead of the lead name, making it hard for me to find specific calls. I think there might be a better way to do this though. I think this is user error/configuration error on my end.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of not being able to know where my calls go wrong. I can pinpoint specific incidents where I could have dipped when I dodged, or vice versa. (Accidental Dodgeball reference?) Also it's incredibly helpful to push deals forward and remember key takeaways from conversations when I'm having 20+ per day.
Great platform overall!
What do you like best about the product?
That I can send snips of my to clients. I can also track how long I talked compared to them, which is helpful as well.
What do you dislike about the product?
As of this moment, nothing. Sometimes the note taker doesn't attach to my calls if I book a call and have it within 24 hours.
What problems is the product solving and how is that benefiting you?
Understanding how much I talk compared to my prospects/clients so that I can focus on rambling less. Also, understanding where I could have asked more questions or phrased something in a different way - it's great to look back on those conversations.
clean UX. Easy to use. Great for reviewing Google Meets
What do you like best about the product?
Great for reviewing Google Meets. Simple to find past calls to review.
What do you dislike about the product?
I haven't used Gong long enough to have "dislikes" yet.
What problems is the product solving and how is that benefiting you?
Thanks to Gong, we can auto-record our google meets for review and use them for future new-hire training sessions.
I love the features Gong has
What do you like best about the product?
It's easy to find past calls. I like the search function. I also like that I can look at the transcript and see the timestamp for when certain people are talking.
What do you dislike about the product?
I don't dislike anything about Gong at the moment.
What problems is the product solving and how is that benefiting you?
Great for listening to past calls and for note taking.
Gong improves my sales performance more than any other factor, hands down.
What do you like best about the product?
I use Gong every day to review, analyze, and improve my sales performance. Reviewing my calls whenever, wherever, is genuinely invaluable and makes all the difference.
What do you dislike about the product?
Honestly, I see no downside of using Gong. I try to recall the days when I didn't have a tool like this at my disposal - it's horrible. I can't imagine a world without Gong.
What problems is the product solving and how is that benefiting you?
Because of Gong, no information is lost. I can always go back in time and review exactly which words were said, numbers shared, and opportunities discovered. I can easily align with team members and customers/prospects alike.
I didn't know much about gong before, but after using it and getting use to it, I absolutely love it
What do you like best about the product?
I like how you can view others calls as well as your own. I like the the filter is so diverse as well.
What do you dislike about the product?
It can be somewhat confusing at first if you don't have anyone to explain it to you.
What problems is the product solving and how is that benefiting you?
It is helping me understand where I didn't cover in a call and where my weak points are when talking to new clients.
Must have for any asynchronous sales organization
What do you like best about the product?
Its ability to extract valuable insights from calls for improvement and preparation.
What do you dislike about the product?
Everyone across my organization uses it at high volume so sometimes I can be challenging to find a past call quickly and easily.
What problems is the product solving and how is that benefiting you?
I have been in asynchronous onboarding mode for 3 months. Gong has been a life saver in terms of tanning up, learning thw key value points and use cases of our product.
Great tool!
What do you like best about the product?
Gong made it easy to do things like "shadowing" during pandemics.
What do you dislike about the product?
I spend lots of time hearing calls. Nothing wrong with the tool. It's awesome!
What problems is the product solving and how is that benefiting you?
Shadowing, learning from peers, product training.
Ok
What do you like best about the product?
Timelines are handy to navigate when you are listening the recording
What do you dislike about the product?
It's a bit expensive might be not affordable for small companies
What problems is the product solving and how is that benefiting you?
The sales team has many calls with customers, but I, as a PM, cannot always be present. Recordings and text transcripts are the best solution
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