Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is Great!
What do you like best about the product?
I like how they remind me to do action items.
What do you dislike about the product?
I wanted to search my calls through specific dates. Not sure if you can do that yet or if I just couldn't find that setting recently.
What problems is the product solving and how is that benefiting you?
I can review my calls easily. See when I am talking vs the prospect client. I can't do that in Salesloft.
This is a best in class tool for Account execs and sale mgt
What do you like best about the product?
The way that Gong identifies actions in the recrding for follow up
What do you dislike about the product?
Nothing! It is a complete solution which provides deep insight into sales calla
What problems is the product solving and how is that benefiting you?
With many prospect calls each day Gong bubbles up required actions to my email
Recommendations to others considering the product:
Besides helping the attendees have a record of the meeting along with identifying actions, I use Goong with new employees so they can experience our sales calls and demos
Build extraordinary libraries beefed up with stellar analytics
What do you like best about the product?
Gong gives you the ability to build expansive libraries of resources for all levels of professionals which are made profoundly insightful through AI analytics
What do you dislike about the product?
Sometimes participants don't notice that Gong is recording until late in a meeting, and it can put them on edge
What problems is the product solving and how is that benefiting you?
Understanding the different stages of a call, talk times, tone of voice, etc. etc. etc.
Incredible analytics to make better leaders
What do you like best about the product?
I live in the gong dealboard. I can see the type of activity taking place on each deal, frequency and understand any risk factors (inactivity, lack of involvement, pricing not discussed, etc). Those insights enable me to follow up with reps and effectively support them in their deal strategy.
What do you dislike about the product?
Nothing. Gong is so robust. I'm constantly impressed by the new features that are released.
What problems is the product solving and how is that benefiting you?
I can better support my team in competitive deals with competitive trackers and names highlighted in the deal board. Our win rates are increasing across the board.
Review of Gong
What do you like best about the product?
The scorecards are great for giving my AE's feedback immediately after a call; that way, the input and contents of the call are fresh.
What do you dislike about the product?
How long it can be to rewatch an entire call. Sometimes the 1.5x helps, but it is still time-consuming. Real-time feedback would be fantastic to have.
What problems is the product solving and how is that benefiting you?
I am solving for inefficiencies and lack of following a plan with my AEs.
Recommendations to others considering the product:
Feedback during a call/ ability to provide analytics in realtime
Great software for improving on your calls
What do you like best about the product?
I think the fact that it has transcripts for the calls makes it easy to digest and listen to the calls. As well as, having to see the metrics on each aspects of the calls allows the team to better understand which parts and where they need to improve on.
What do you dislike about the product?
Honestly, it's not Gong's fault that most calls are not recorded in some states.
What problems is the product solving and how is that benefiting you?
The fact that we can listen to other calls, it allows us to understand the importance of each call and use those things to improve our skills. The call tracking, metrics, recording, analyzing and video recording are all important facets for sales orgs.
Great product
What do you like best about the product?
I love being able to go back in and listen to myself. I've learned lots from hearing myself and reading back over the transcripts. It's also great to send to my leaders to hear their thoughts as well.
What do you dislike about the product?
The transcripts sometimes are not as accurate with the technologies I talk about.
What problems is the product solving and how is that benefiting you?
I've been able to catch information I would've usually missed.
Great tool!
What do you like best about the product?
It is a great tool to record and share meetings internally and externally with customers. Also, the transcription feature helps a lot in reviewing calls.
What do you dislike about the product?
Not a fan of the sharing mechanism right now. I believe the sharing procedure could be made easier and faster.
What problems is the product solving and how is that benefiting you?
The #1 problem is making sure we understand what our clients need and mean. Being able to revisit calls is a must-have.
Gong!!! Insights that I were not aware existed!
What do you like best about the product?
The insights that are gained by the overview screen of the recording are incredible. We use Zoom and the built in integration between Gong and zoom really help me to be able to review the call, understand the purpose, and collect important data that I may have missed during the call.
What do you dislike about the product?
There is one item that I think would be useful. The ability for the system to recognize when it is a personal call and automatically delete or at least mark it as such for review would be great!
What problems is the product solving and how is that benefiting you?
As a solutions engineer, I use it to help capture requirements, tasks, customer sentiment, business drivers, and solutions that have been proposed or considered. As a new employee, it helps me to understand more about the company I work for, the types of interactions we have, and where I can improve.
Very Helpful
What do you like best about the product?
I like that gong will transcribe notes for me so I can be more engaged with customer during our conversations and I am able to listen to my peers calls for learning purposes.
What do you dislike about the product?
I dislike that it does not automatically add to my gong meeting in my calender anymore.
What problems is the product solving and how is that benefiting you?
I am able to use gong to tweak my messaging and learn what questions I could have asked that i didnt to uncover more opportunitity.
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