Gong
Gong.ioExternal reviews
6,518 reviews
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Can't imagine not using it
What do you like best about the product?
Being able to go back to the whole history of calls and emails with an Account all in one place. I also love that I don't have to worry about taking notes during a call anymore.
What do you dislike about the product?
There isn't much to dislike. I the auto-transcript function could be improved if possible.
What problems is the product solving and how is that benefiting you?
Enabling continuity with client relationships despite change of hands. Things are not fallen within the cracks as it is stored in one lace.
It is also great for coaching, reflection and feedback.
It is also great for coaching, reflection and feedback.
peyton gong reveiw
What do you like best about the product?
that i can listen to my teammates recordings which is helpful in ramping up
What do you dislike about the product?
not everything is recorded. a way to see peopls faces while they are screensharing would be nice
What problems is the product solving and how is that benefiting you?
being able to see where we need improvement. Im benefiting financially bc of the timesaving aspect
AMazing Platform
What do you like best about the product?
I love the tracking elements of words or topics. Gong allows for better searching, coaching, and training.
What do you dislike about the product?
I have not found anything that I dislike so far.
What problems is the product solving and how is that benefiting you?
Gong has provided a way to see gaps from training to delivery to clients. Gong has allowed us to coach better.
Gong- stability and professionalism
What do you like best about the product?
Great for stability, accountability and professionalism across the company. If someone can't attend a meeting, they don't need a recap, just a link. If you revisit a prospect, you can pick up where you left off after a quick scan of the previous conversation and remember small details that would be impossible to remember in the 1000's of conversations you have in a month.
What do you dislike about the product?
The only minor issue is asking for permission to use Gong at the beginning of the conversation (as multiple attendees join and at different times. Overall, this is a minor issue.
What problems is the product solving and how is that benefiting you?
We have very complex technical discussions which move at a fast-paced speed thus using Gong, allows me to go backward and rewind to make sure I took accurate notes.
Best sales analytics tool
What do you like best about the product?
Gong is a great tool to use to focus on the conversation instead of scribbling notes. You can go back and review your recording and see important analytics that drive the impact of the next steps in the sales process.
What do you dislike about the product?
The only thing that bothers me about Gong is the search functionality. I believe that it could be a little more refined.
What problems is the product solving and how is that benefiting you?
Our company works asynchronously. Because of Gong, we are able to provide coaching and peer learning opportunities with our call recordings.
must have
What do you like best about the product?
all records being transcribed, the alerts, and the new deal module review is very useful - hold weekly call and deal reviews leveraging gong
What do you dislike about the product?
the search feature can be clunky at times when trying to find a call
What problems is the product solving and how is that benefiting you?
deal prep, coaching, sales enablement - leverage the deal review section every am
Recommendations to others considering the product:
must have for any sales organization
Highly Recommend. Only way to record calls
What do you like best about the product?
Tag calls and receive comments/feedback from your peers
What do you dislike about the product?
Hard to say, maybe the notification you receive via email could be better designed to be compatible
What problems is the product solving and how is that benefiting you?
We are staying organized with calls. Setting up a library of calls around campaigns
Enteprise Account Manager
What do you like best about the product?
The ability to go back to my calls. Interface is super easy to use!Love that I can see you is speaking and patience feature.
What do you dislike about the product?
SOmetime gong does not join the call. There is the instant joiner that is the workaround. I love everything else but I had to say something :)
What problems is the product solving and how is that benefiting you?
Not having to take so many notes. Keeping all of my team on the same page with Customers.
Recommendations to others considering the product:
None
Best way to get a transcript and recording of your call. Much better at recording than Zoom is
What do you like best about the product?
I like the transcript functionality and the ability to easily access previous meeting recordings.
What do you dislike about the product?
I do not feel that there is anything missing at this time.
What problems is the product solving and how is that benefiting you?
I get to listen to my calls with my manager, so I am able to get concise and direct feedback on what I did good or bad.
Recommendations to others considering the product:
No recommendations that I can make
Gong Review
What do you like best about the product?
I like how you're able to look at calls from teammates, being able to see the time it took and also download the transcript is helpful. I haven't used competitors so Gong is the move.
What do you dislike about the product?
I don't like how there isn't an easy way of searching for specific calls, or to just play a call from a specific person then it scroll to the next call. Instead, we'd have to exit and find the next call we want t look at.
What problems is the product solving and how is that benefiting you?
I am solving problems with my own calls and making sure that I am able to say the correct info, hear what I sound like, and review some of the mistakes that I faced during the call.
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