Gong
Gong.ioExternal reviews
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Gong - Mindbody Review
What do you like best about the product?
The ability and ease of access to listen to other's calls
What do you dislike about the product?
Sometime it's difficult to search exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
Learning, feedback, training/shadowing while on your own time.
Good for Training Purposes
What do you like best about the product?
Ease of use.
Intuitive content navigation.
Excellent integration with Slack and Google.
Speech recognition was beneficial.
Intuitive content navigation.
Excellent integration with Slack and Google.
Speech recognition was beneficial.
What do you dislike about the product?
Recording loads slow.
The playback might get stuck if the progress bar is adjusted too frequently.
The playback might get stuck if the progress bar is adjusted too frequently.
What problems is the product solving and how is that benefiting you?
Suitable for training purposes.
The most efficient, intuitive, and impactful sales tool I could ask for.
What do you like best about the product?
The points of interest breakdown is one of the most valuable functions I use daily at work. Allows me to maximize my time and find the information I'm looking for almost immediately within lengthy calls that I wasn't a part of in the first place.
What do you dislike about the product?
More language support and translations would be next level. I work with clients worldwide, and this function would be extremely useful for myself and many other users, I'm sure.
What problems is the product solving and how is that benefiting you?
Gong helps me determine the success of my appointments and the appointments I book. It's also the most results-driven training tool I have at my disposal since I can review calls org-wide.
Gong recordings
What do you like best about the product?
This is an easy system to listen to your meetings to assist with taking notes and learning how to improve your overall presentations. I like the feature that you can skip ahead to the next speaker and or drag the icon to the place in the meeting where you would like to listen.
Great tool for training new reps in the business.
Great tool for training new reps in the business.
What do you dislike about the product?
Sometimes the program will get stuck in a spot if the internet is buffering and you have to restart the recording again to get it to replay. Must have high-speed internet for this to work it's best.
What problems is the product solving and how is that benefiting you?
Being able to listen to the meetings again to understand what was said is very helpful. When juggling a busy schedule, it is sometimes difficult to remember everything the client expressed. This makes it easy to keep good records.
Recommendations to others considering the product:
Save a shortcut to be able to sign into the program quicker.
Easy to use
What do you like best about the product?
I love the transcript feature so I can read the conversation vs. listening to my own voice. I also enjoy the tagging available so I can search other calls for similar topics.
What do you dislike about the product?
Nothing! It works great for my purposes.
What problems is the product solving and how is that benefiting you?
I am able to listen to conversations around specific products or features quickly.
FANTASTIC TOOL, even more for english speaking salesforces.
What do you like best about the product?
I am able to shadow the best AEs to accelerate my ramp.
I can review calls in accounts I will be managing moving forward.
I was able to practice the methodology from day 1.
I can review calls in accounts I will be managing moving forward.
I was able to practice the methodology from day 1.
What do you dislike about the product?
I dislike that for Spanish, Portuguese, or German, the note-taking features won´t work. I don´t know about other languages; what I know is that it works for English-speaking calls very well.
What problems is the product solving and how is that benefiting you?
Ramping up is easier and faster and at my own time. I can shadow salespeople when my calendar permits it instead of adjusting to someone else´s schedule. Learning and sell fater.
I love Gong
What do you like best about the product?
The best thing I like about gong is reviewing your calls to improve as a salesperson. Also, it's great to send that you can send your calls to your manager to comment and critique.
What do you dislike about the product?
no dislikes, Gong have been ver use for me at work
What problems is the product solving and how is that benefiting you?
When making many calls, it's hard to take notes on every single call. Gong makes it possible to review your calls at the end of the day to be more efficient.
Told all my friends
What do you like best about the product?
Transparency for all users. It is amazing
What do you dislike about the product?
There is nothing to dislike, actually im learning the system and will be able to give more info soon.
What problems is the product solving and how is that benefiting you?
Team camaraderie and transparency delays.
Recommendations to others considering the product:
I will have more data after a certain amount of use. too early at the moment
Best Sales Enablement Resource
What do you like best about the product?
Gong is great for understanding areas of improvement. It's excellent for notetaking and listening to your peer's calls.
What do you dislike about the product?
I'd like to better understand what Top Performers are doing or have Gong interact during live calls (ie: push notifications, alerts, suggestions).
What problems is the product solving and how is that benefiting you?
Gong helps me understand how I can improve in my sales conversations. It also helps me focus on the discussion without needing to take notes as I can refer back to the call for more accurate note taking.
Recommendations to others considering the product:
Learn how to use the platform and then become a better sales rep.
Great one stop shop.
What do you like best about the product?
Everything in one place and easy to navigate. It's great. Love having the dictation as something to follow along with as I rewatch calls. I also love how easy it is to see top performers calls and listen to them.
What do you dislike about the product?
Some of the dictation is not the most accurate, but it does still give you access to the written transcript that can be downloaded. This helps when I'm looking for coaching help, I can send specific calls to my coach.
What problems is the product solving and how is that benefiting you?
Can focus on the meeting. Take notes later. Allows for some fantastic content to be coached on or to use for coaching sessions . The other thing is that is allows very easy access to our QA team.
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