Gong
Gong.ioExternal reviews
6,518 reviews
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Great asset for new employees
What do you like best about the product?
I enjoy the ability to go in and listen to calls for training purposes. It's a great asset, especially during the holiday season when business tends to slow down. It's also a great tool to be able to go back and self-review calls to see where there are areas of improvement in your own performance.
What do you dislike about the product?
I understand why Gong does not record numbers said during conversations, but it can complicate things sometimes. Otherwise, I have yet to find anything that bothers me about it.
What problems is the product solving and how is that benefiting you?
As a new employee, it helps me with training. I also use it to prep for phone calls with things I don't yet have a lot of experience with; by listening to more experienced team members' calls, I get an idea of how to handle/approach things.
Gong Review | Must Have
What do you like best about the product?
The power to understand others' approaches as a salesman watching them after the fact helps with my learning. Further reviewing my own processes has improved my objection handling :)
What do you dislike about the product?
At Time it can log me out and Ill need to ensure I check back in for my upcoming calls to be recorded, No other problems with the Tool.
What problems is the product solving and how is that benefiting you?
Not seeing others pitch in a sales environment not having individuals relay their approaches is very powerful. Learning and reviewing in my own time
Gong helps to stay on top of the work
What do you like best about the product?
High quality transcription and tooling for the data-driven analysis
What do you dislike about the product?
I'd like to see video and transcription side by side (like in Avoma)
What problems is the product solving and how is that benefiting you?
Keeping track and analyzing of customer success calls
Best Sales Tool EVER
What do you like best about the product?
Being able to go back to a customer call and review not only how you performed as a sales rep, but how the customer responded to specific questions without having to take notes while they are speaking and hope you capture it all.
What do you dislike about the product?
Sometimes it is slow to load or pauses mid view.
What problems is the product solving and how is that benefiting you?
Not needing to take notes mid call, being able to watch other rep's videos to learn/train/improve and being able to ask for feedback from my peers and leaders without having them on the call.
Great for time management and organization!
What do you like best about the product?
I like how it keeps track of the conversation for you. It allows you to focus on the customer and worry about taking notes later. It will enable the conversation to flow naturally!
What do you dislike about the product?
I don't like how it gets words wrong in the scripted view. It doesn't make sense at times, and you have to make an effort to understand what it means. This could be done better.
What problems is the product solving and how is that benefiting you?
We're solving the problem of taking extra time to write down notes. Gong allows us to talk and not worry about doing this. It's easier for us to focus on the task at hand.
Recommendations to others considering the product:
If you talk to people for a living, this tool is essential for taking notes. It's a gamechanger to say the least.
Love it for internal sharing, personal improvement and coaching opps!
What do you like best about the product?
I love the breakdown of stats and where I can improve (e.g. patience).
What do you dislike about the product?
There is SO much data and so much on the interface that it sometimes feels overwhelming. But I've learned to just focus on one thing at a time.
What problems is the product solving and how is that benefiting you?
How to be a better seller. How to remember all my CTAs.
Gong is an extremely beneficial tool for any organization looking to increase sales performance
What do you like best about the product?
Not only does Gong record your conversations, but it provides metrics that you can go back and review to analyze how the conversation went, who talked more, and also highlights key points from the conversation!
What do you dislike about the product?
There isn't much that I don't like about Gong, but if I had to pick something, you need to do a little digging to find the analytics/data/notes from your conversation.
What problems is the product solving and how is that benefiting you?
Not only have I been able to focus more on the conversations I'm having by taking more minor notes. Gong also allows me to go back, listen, and review opportunities for improvement afterwards!
The answer for improved meeting/conversation engagement
What do you like best about the product?
I can be fully present in each meeting conversation versus worrying about missing important details by not taking notes the whole time. I can be more present because Gong allows me to go back and watch my video meeting again Or us the transcript to go straight to the meeting portion I need to revisit.
What do you dislike about the product?
There is really nothing I dislike. However, I do wish the audio-text transcription was a bit more accurate. Sometimes the written transcript has wrong words because of how voice is translated to text by the software.
What problems is the product solving and how is that benefiting you?
My organization decided that it is more critical to give our clients our full attention during meetings. Attention is lost when you are trying to listen and take detailed notes. Gong provides a significant benefit that we can be confident that all necessary information from the client will be accessible through the video recording and transcript regardless of whether you choose to take notes or not.
Recommendations to others considering the product:
I always let my clients know that Gong is in use to get their permission to be recorded before I continue the virtual meeting.
It's a solid experience
What do you like best about the product?
It makes it easy to find my calls and review them when I need information that was spoken about on the call.
What do you dislike about the product?
I want the capability to have the transcript of the call in a readable form rather than it play alongside the call.
What problems is the product solving and how is that benefiting you?
I am solving the problem of knowing what conversation was had with a customer. The tool makes it easy to follow up with the proper documentation.
Incredibly useful
What do you like best about the product?
I love that Gong allows me to see points of interest, the transcript as well as listen to the calls that I make whenever I want. This allows me to review them, gain insight on how I can better improve, and submit the calls to my peers to receive their feedback as well.
What do you dislike about the product?
I wish that the transcript were a little more accurate as it can quite often confuse words that I said for others which leads me to have to decipher what I said during some calls.
What problems is the product solving and how is that benefiting you?
I don't have to rely solely on my memory to remember what was said during all of my calls. I can always revisit the transcript and see what our points of interest are, what topics my customers found most engaging, and future topics of discussion that should be covered in other meetings.
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