Gong
Gong.ioExternal reviews
6,518 reviews
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Great tool for everyday reps!
What do you like best about the product?
Taking up to 6-7 client calls a day, Gong has been an amazing tool for notetaking and a great way to reference client calls and sentiments after the fact.
What do you dislike about the product?
The tool's real power comes from how management utilizes the tool and doesn't give as much power to the typical user.
What problems is the product solving and how is that benefiting you?
Note taking and being able to easily reference client calls for action items.
Genius Tool
What do you like best about the product?
The trackers and other search capabilities are extremely useful to quickly sort calls that feature issues I am targeting. I can review my own calls objectively and those of mentors.
What do you dislike about the product?
While I am pleased with all the features offered, there are times when I can not find calls in searches.
What problems is the product solving and how is that benefiting you?
The ability to review my own mistakes and triumphs is priceless. Every mistake is a lesson but, if you don't recall the error, it can be challenging to correct. Gong gives me the chance to thoroughly review my work, as well as to learn from others.
Recommendations to others considering the product:
Gong is an invaluable tool to improve sales performance and a growth mindset. You don't know, what you don't know.
GONG saves my time!!!
What do you like best about the product?
If I have a meeting with a client today, GONG sends an email to me that morning with what I discussed on my last call with them so I can add it to the agenda, if required. I don't have to listen to the call or pull up previous emails/notes. This saves a lot of my time.
What do you dislike about the product?
There is nothing missing in the product but GONG can improve a bit for decoding the exact words in transcript. I find the transcript feature is pretty useful but, if I have to send it to someone, I always have to edit it.
What problems is the product solving and how is that benefiting you?
It saves my time.
It takes notes for me.
I can pull up coversations for a particular account even if I wasn't a part of it. Being an account owner it helps me a lot.
It takes notes for me.
I can pull up coversations for a particular account even if I wasn't a part of it. Being an account owner it helps me a lot.
Recommendations to others considering the product:
I'll recommend to use the transcript or snippet sharing funtionality with your team or clients. It becomes very easy to just share a link and show what client actually stated.
Great platform for improving your Sales teams performance
What do you like best about the product?
I think that recording each call is helpful since you don't have to rely on note-taking anymore to make sure you have gotten everything on the call. I also will say that the statistics are awesome, like the talk ratio!
What do you dislike about the product?
I don't have any real issues with the platform. I think there is a lot to play with in terms of settings. My only gripe is that you have to get very specific with the trackers. Meaning you need to add a lot of synonyms or change the way people talk to make sure you are tracking things accurately.
What problems is the product solving and how is that benefiting you?
Currently, we are solving a gap in sales training with Gong, it is giving us the opportunity to not only improve our sales teams performance but also create a library of good examples for future use.
Amazing app for review meetings and analytic insight to the meeting dynamic and much more
What do you like best about the product?
The ability to jump to any call of interest and listen and learn.
I'm using Gong almost every day.
I'm using Gong almost every day.
What do you dislike about the product?
I didn't see any downside, I loved the app.
What problems is the product solving and how is that benefiting you?
Less time for new employees to onboard, can learn a lot from past meetings.
Very good application to review and listen to your own and colleagues calls.
What do you like best about the product?
The best part of Gong in my opinion is that it breaks down what part of the conversations are happening at a certain time. This will allow me to skip ahead.
What do you dislike about the product?
I dislike how long it takes to upload a call onto Gong.
What problems is the product solving and how is that benefiting you?
I am able to become more familiarized with my call strategy
Recommendations to others considering the product:
None
Best Call Recording 10/10
What do you like best about the product?
The feature I like the best about gong is that you can secretly join in/listen to calls your other colleagues are without disturbing the call and still learning a lot about what is going on. Gong makes it incredibly easy to record your own calls and listen back. You don't waste time unnecessarily taking notes.
What do you dislike about the product?
Honestly, I do not have too many negative things to mention about Gong or my use of it. I think the only thing I would point out is the sometimes-lagging quality when watcing the videos, but nothing that has caused an issue at all.
What problems is the product solving and how is that benefiting you?
We are solving our training processes. I am a new hire and learn best by listening in to my manager's calls, and with Gong, I can do that quickly, and I am also able to listen in to calls I am technically supposed to be listening in on and take my own notes.
Must-Have for SaaS Companies
What do you like best about the product?
- Interaction Stats, Activity on every deal (email + calls), and Deal Boards
What do you dislike about the product?
Not a lot. Gong does attempt to go a little overboard with features at times w/ the product roadmap.
What problems is the product solving and how is that benefiting you?
- Team Selling
- Visibility into Deals/Pipeline
- Empowering the team to watch game tape
- Visibility into Deals/Pipeline
- Empowering the team to watch game tape
very well
What do you like best about the product?
automatic addition to the calls scheduled
What do you dislike about the product?
nothing as of now that I can tell...........
What problems is the product solving and how is that benefiting you?
notes during calls, rehear calls,analyse calls
Straight forward and seamless user experience
What do you like best about the product?
As someone who works with clients, the ease of use of Gong allows me to follow the history of communications across the company and mediums. with a client. As a cherry on top, I can scan transcripts and share calls. Really user friendly.
What do you dislike about the product?
Would like more analytics in the platform.
What problems is the product solving and how is that benefiting you?
Documentation and Client history. I benefit from having organized access to the entire client communications history and an organized format.
Recommendations to others considering the product:
expedited ease of use and transparency via gong
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